LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“.”

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Posted 2 years ago

“Good quality at a good price”

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Posted 2 years ago

“good value”

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Posted 2 years ago

“I’ve had quite a few dealings with Lighting The Box recently.. and I’ve found the entire process so easy to do.. LITB make it all so simple.. the garments I purchased were top quality and arrived well before the due date.. I have now hesitation using Lightin The Box in future .. many times.. at this stage they know what I like better than I do..”

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Posted 2 years ago

“I have been using Lightln The Box services for a year and a half now. And I really like shopping here.I have never had any problems here, the goods always arrived on time and everything I ordered.There are often discounts here and I really like to buy goods on discounts. In general, this site has earned the trust and attention of customers.”

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Posted 2 years ago

“I have used lightinthebox many times and the service and products are top notch. Quick delivery and clothes were good quality. Sizing is good but they are Chinese sizes so you have to order bigger than your normal size. I have ordered electrical products too and all safe and good quality.”

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Posted 2 years ago

“A large amount of products in one place and all at very competitive prices. Helpful email communication regarding delivery (wait approximately 5 - 7 days) All in all a good experience for me.”

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Posted 2 years ago

“It’s hit and miss really no labels on items is a big negative if buying gifts”

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Posted 2 years ago

“Good service and great quality highly recommended”

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Posted 2 years ago

“A pal of mine bought this through my online website because he doesn't have a computer, and is Blown Away by the quality, and speed of dispatch from overseas. In just over a week out of China, I believe, and he's already wearing his Stunning "Interstellar" T-shirt in green. From my end, the order was Transparent from beginning to end and with the usual Courtesy, with regular pup-dates of transit details and delivery. For Size comparisons, he's normally a medium but having reminded him that he's put on a bit of weight of late, we ordered a Large which fits him nicely and hangs loose with him being around 13st and 5ft 7inches approximately. Delighted, Thank You from us both. Mr. Limpopo, Cornwall, England”

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Posted 2 years ago

“Offers value for money and good customer service. Not to be missed.”

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Posted 2 years ago

“Good web site with accurate description of products. Once on their books regular pop ups of products where interest has been shown.good communication on purchasing with tracking.”

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Posted 2 years ago

“I was more than delighted to discover light in the box. Products àre amazing and prices unbelievable. Ordered goods arrive very quickly. The delivery company are friendly and helpful. I am now a fan and will continue to release the delights of the box.”

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Posted 2 years ago

“Great range of clothing in all sizes. Materials are true to description and fit I also true. Quick delivery and tracking available with lots of updates I you download the app.”

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Posted 2 years ago

“Prompt delivery and great products. Highly recommend”

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Posted 2 years ago

“Lovely products”

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Posted 2 years ago

“Good quality, decently priced clothing, from a company which communicates well and ensures customers are kept aware of their purchases and delivery progress.”

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Posted 2 years ago

“All good so far”

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Posted 2 years ago

“Excellent website, very satisfied with my purchase”

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Posted 2 years ago

“I am very pleased with several recent purchases . These include shirts, trousers and watches. I would highly recommend and will be continuing to shop with Light in the box.”

LightInTheBox 5 star review on 29th August 2023

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews