LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Great prompt service so much so I have placed a 2nd order :)”

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Posted 2 years ago

“When I discovered LightinTheBox it made me so very happy. The items I have got have arrived before time and and great value. I will be ordering from them soon.”

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Posted 2 years ago

“Although not the cheapest on the market, Light in the Box produce a superb range of clothes taking into account attractiveness, quality, value for money and especially design and colour. Every item I have purchased has attracted compliment and comment. Thank you. Barie Davies”

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Posted 2 years ago

“Great products, price & delivery”

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Posted 2 years ago

“On receipt of a recent f purchase that i made, i contacted customer services. Who offered me an alternative method of my complaint within 24 hours. Very much appreciated and i will use them again. It was my first purchase and i look forward to using them again.”

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Posted 2 years ago

“Last delivery was faster than expected, products were d right size, good quality”

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Posted 2 years ago

“I've ordered from Light in the Box on many occasions and the products have always been as advertised and have arrived promptly. I particularly like the way clothes items have individual size guides which helps in not having to make a return because it's either too small or large a fit. The sale prices are excellent value for money and certainly worth a look out for.”

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Posted 2 years ago

“Honestly, the quality of the goods received is far better than I anticipated. The delivery service is slow and expensive so group your purchases together. The prices seem reasonable. I have only purchased gold tee shirts to date but will continue to look and buy further items.”

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Posted 2 years ago

“I have used this company many times over a few years. I purchase bright and colourful shirts to wear in class at a local school. The shirts are very good quality, value for money and are delivered quickly. The kids love them.”

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Posted 2 years ago

“I like all your clothes and shoe very good quality only had trouble once said large and were medium but all the rest which is 50 shirts trs and shoes they are the only I could find. I've recommended to all my friends and some have ordered already”

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Posted 2 years ago

“Prompt shipping ,well packaged ,good customer service and a wide variety of affordable goods on offer,make this a delight !”

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Posted 2 years ago

“Excellent service top quality products and super efficient and fast delivery service”

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Posted 2 years ago

“The most comfortable pair of shoes I have ever owned! Thank you so much!”

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Posted 2 years ago

“LightintheBox is a super company with super products, super service and super prices.”

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Posted 2 years ago

“Good company.quick delivery of orders,cheap prices not short in quality and sizes fit well”

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Posted 2 years ago

“Excellent Everything exactly as it says on tin. Very Happy with my Purchase.”

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Posted 2 years ago

“Good firm”

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Posted 2 years ago

“Excellent Service and product really beautiful. No delays in delivery and was kept informed”

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Posted 2 years ago

“The service has been reliable on every order and they keep you posted on the status of the deliveries. The quality of the merchandise is also good”

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Posted 2 years ago

“Fantastic Site very happy with my purchases”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews