LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Quality of goods is good to very good-delivery time has improved a lot.”

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Posted 3 years ago

“Good quality product and quick reliable service”

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Posted 3 years ago

“Great service good quality products”

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Posted 3 years ago

“I was waiting for the usual long wait but was suprised to get the parcel within the specified time frame. Said parcel was wrapped securely and intact. item was a good fit and good value for money.”

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Posted 3 years ago

“Have enjoyed looking at all items and getting things I need for Christmas thank you”

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Posted 3 years ago

“Good style and efficient company dealing with a good product.”

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Posted 3 years ago

“Love the selection of products which are advertised at a competitive price and are of a good quality Marketing is a problem and beware the tsunami of emails which follow the smallest interest - one a week wd be a huge improvement”

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Posted 3 years ago

“Good products, quick delivery and value for money”

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Posted 3 years ago

“I received my order in time and the material is so good”

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Posted 3 years ago

“I'm not happy! NEVER AGAIN.”

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Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101859359 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“I love your clothes.”

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Posted 3 years ago

“litb have away delivered on time with quality good and the fit is great and the fact they use the royal mail is great as if a courier im not too sure about getting my goods on time”

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Posted 3 years ago

“LightinTheBox is definitely the best online shopping available. The list of goods available is unending, all of which is first-class quality. I have never waited more than 2 weeks for any orders and everything has been packed expertly. Give yourself a treat...order your winter sweaters from LightinTheBox !!”

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Posted 3 years ago

“The delivery time between payment time and the goods getting to the customer in my own case is very satisfactory, that is the deliver products on time and the product are actually of good quality, what you ordered is what you are been given and thats amazing.”

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Posted 3 years ago

“Products arrived as promised in about 14 days. Good quality for the price, have just ordered again. Waiting for new arrivals.”

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Posted 3 years ago

“Very happy with my purchase good fit”

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Posted 3 years ago

“Fast delivery and some cheap products”

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Posted 3 years ago

“I find it easy to order and I receive my orders quite quickly very happy”

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Posted 3 years ago

“ITEMS were of the best quality value for the money and delivered very fast. The company also very often send e-mails informing me of special offers which can save you up to 60%”

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Posted 3 years ago

“Swift postage and good updates on tracking/ dekivery. However the item was poor quality tat from China and the sizing was not accurate.”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101823554 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews