LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I was a little worried about ordering from this company however the item arrived in good time it’s fitting was good and it looked great. So I’ve ordered again confident the same service and great product arrive”

Helpful Report

Posted 2 years ago

“I bought New wrist bands for my versa 2 Fit bit from Light in the Box. The whole process was easy. Communication on what stage my delivery was at was excellent and it arrived on time. The bands are great quality for the price so all in all a very good experience. Would recommend Light in the Box.”

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Posted 2 years ago

“Is pretty good, the time off delivery all ways is delayed but is not that long. In rest is ok.”

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Posted 2 years ago

“The item I ordered was good quality and very reasonably price. It was too small but customer service have been very helpful in sorting that for me, good customer service”

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Posted 2 years ago

“All my purchases have been great quality and true to size. Delivery has been on time and in some cases earlier. Love the prices to.”

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Posted 2 years ago

“I wrote that the product you sent me is of very low quality. You can even say that it is worse than any rag. The quality is zero.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101708399 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Quality, enlarged versions of my original artwork, onto full front and back t.shirts, everytime. Sincere thanks from Scotland!”

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Posted 2 years ago

“Great long sleeved t-shirts. Well sized, nice to wear.”

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Posted 2 years ago

“The ordering process is good, the delivery efficient and easy to track. The trousers are lovely but unfortunately, although the swimsuit material is good, the fit is terrible and nothing like the picture. Usually their clothing is true to size, so not sure why the swimsuit is so bad.”

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Posted 2 years ago

“Always arrives in good condition and within expected delivery window. Very happy with everything I have received so far”

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Posted 2 years ago

“THEY HAVE A LOT OF THINGS TO CHOOSE FROM AND ITS WELL MADE I AM VERY HAPPY WITH MY PURCHASE,S”

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Posted 2 years ago

“Very pleased with my purchases and would definitely use this company again”

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Posted 2 years ago

“LightInTheBox is a fantastic website with super products, some of which are not seen else where. The prices are always competitive, many of which are a really great deal if ordered via an email. The quality of the products is first class, although the sizing is often smaller than equivalent UK size -so need to be aware of this. Customer service are understanding and do their best to help if things do go wrong. Be warned that returning an item can be expensive as returns are at the buyers expense. I would wholeheartedly encourage anyone to give this site a try, you will not be disappointed.”

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Posted 2 years ago

“Received a number of items and very pleased with the quality of them all. Will definitely be purchasing from this company again - great customer service and fast delivery.”

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Posted 2 years ago

“I am pleased to the items I have received have been perfect in size and quality looking forward to my next parcel thank you.”

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Posted 2 years ago

“Good Products +++ Excellent Prices And Service +++ Keep It Up +++”

Helpful Report

Posted 2 years ago

“this refers to the drill anything drill bits which did not do as they are supposed to with regard to drilling brick it sheared off the bit head”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101689196 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“So far most products have reached expectations. Orders have arrived as advertised. Great App for different shopping.Glad I Came across it....”

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Posted 2 years ago

“items easy to order, great range of items no matter what you are looking for. Very competitive prices for good quality. Try it then you will no what you have been missing”

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Posted 2 years ago

“I would tell anybody to shop here. There word is their bond. Iv ordered many different item. Their service is brilliant. Their products are as they advertise. And some of my orders and arrived well ahead of scheduled date. Great service”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews