LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service”

Helpful Report

Posted 2 years ago

“I have been dealing with this company for some time now and their customer service has been excellent. When I did have a small problem, they resolved it to my complete satisfaction.”

Helpful Report

Posted 2 years ago

“Most of my buys have been lovely. One was shorter than expected but others fine. Love the designs. Quality good.”

Helpful Report

Posted 2 years ago

“Excellent. Will be back in the future but not for now anyway.”

Helpful Report

Posted 2 years ago

“Love the picture.it arrived well packed in good time. I have framed it and am very happy with it. I would highly recommend”

Helpful Report

Posted 2 years ago

“Wonderful online shopping experience. The clothes are fantastic. Will most definitely purchase again. Thank you lightinthebox”

Helpful Report

Posted 2 years ago

“Quick to arrive and excellent quality products”

Helpful Report

Posted 2 years ago

“I love the style of dresses. love the colours used very feminine and flattering”

Helpful Report

Posted 2 years ago

“Everything good”

Helpful Report

Posted 2 years ago

“Bought a turtle necklace which is a lovely bright eyecatching colour, really pretty and great to wear on holiday with your sun dresses.”

Helpful Report

Posted 2 years ago

“I have ordered quite alot of items from Light in the box and I can say everything I have bought has been great quality.”

Helpful Report

Posted 2 years ago

“LITB has some great deals, unusual items & I enjoy buying on this site. Delivery time can be slow, but acceptable considering how far the items have to travel. I've had good experiences.”

Helpful Report

Posted 2 years ago

“I like the style of some of the shirts I have purchased and worn out”

Helpful Report

Posted 2 years ago

“My order arrived Much faster than I thought 👏”

Helpful Report

Posted 2 years ago

“A pleasure to do business with high quality products at fair prices delivered well.”

Helpful Report

Posted 2 years ago

“I'm delighted with my latest purchase and prompt delivery 😀”

Helpful Report

Posted 2 years ago

“Good quality products and quick delivery. Very satisfied.”

Helpful Report

Posted 2 years ago

“very respectable company”

Helpful Report

Posted 2 years ago

“I love light in the box. Found some awesome clothing styles on there. Price are great to. Will definitely continue shopping with them.”

Helpful Report

Posted 2 years ago

“Ordered a watch Feels and looks excellent quality.Well pleased.Have ordered again”

Helpful Report

Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews