LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Good quality clothes and fast delivery. Will bit there again”

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Posted 2 years ago

“Just brilliant service, all items received were perfect size, quality and colour, thank you”

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Posted 2 years ago

“The value and service was exceptional”

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Posted 2 years ago

“All is well, thank you.”

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Posted 2 years ago

“Great products delivered quickly”

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Posted 2 years ago

“ordered on the 26/10/2023 here on the 31/10/2023 enjoy shopping at lightinthebox will shop some more 100% grat service chris”

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Posted 2 years ago

“Decent company to deal with. Vast product range and quality versus price is great. Delivery times are ok too; not next-day but perfectly adequate.”

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Posted 2 years ago

“your service is great but the wig i recieved sheds hair quicker than my own and im on chemotherepy . im sure it will settle down soon.thankyou anyway i will still be using your company.”

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Posted 2 years ago

“I found it easy to find the items I was looking for,and ordering them .The service is very good and the product perfect.”

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Posted 2 years ago

“I recently purchase a pink jacket from this website and its absolutely beautiful very warm and cosy. Would recommend if anyone thinking of purchasing.”

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Posted 2 years ago

“Lovely unique clothing, fabulous prices, excellent customer service, highly recommend. Superb company”

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Posted 2 years ago

“Very pleased with the goods I have received from you, I will be ordering again.”

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Posted 2 years ago

“Very pleased with golf purchases”

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Posted 2 years ago

“Beautiful jumper, lovely quality and fits perfectly.”

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Posted 2 years ago

“Quality of goods is good to very good-delivery time has improved a lot.”

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Posted 2 years ago

“Good quality product and quick reliable service”

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Posted 2 years ago

“Great service good quality products”

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Posted 2 years ago

“I was waiting for the usual long wait but was suprised to get the parcel within the specified time frame. Said parcel was wrapped securely and intact. item was a good fit and good value for money.”

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Posted 2 years ago

“Have enjoyed looking at all items and getting things I need for Christmas thank you”

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Posted 2 years ago

“Good style and efficient company dealing with a good product.”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews