LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the selection of products which are advertised at a competitive price and are of a good quality Marketing is a problem and beware the tsunami of emails which follow the smallest interest - one a week wd be a huge improvement”

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Posted 2 years ago

“Good products, quick delivery and value for money”

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Posted 2 years ago

“I received my order in time and the material is so good”

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Posted 2 years ago

“I'm not happy! NEVER AGAIN.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101859359 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I love your clothes.”

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Posted 2 years ago

“litb have away delivered on time with quality good and the fit is great and the fact they use the royal mail is great as if a courier im not too sure about getting my goods on time”

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Posted 2 years ago

“LightinTheBox is definitely the best online shopping available. The list of goods available is unending, all of which is first-class quality. I have never waited more than 2 weeks for any orders and everything has been packed expertly. Give yourself a treat...order your winter sweaters from LightinTheBox !!”

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Posted 2 years ago

“The delivery time between payment time and the goods getting to the customer in my own case is very satisfactory, that is the deliver products on time and the product are actually of good quality, what you ordered is what you are been given and thats amazing.”

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Posted 2 years ago

“Products arrived as promised in about 14 days. Good quality for the price, have just ordered again. Waiting for new arrivals.”

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Posted 2 years ago

“Very happy with my purchase good fit”

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Posted 2 years ago

“Fast delivery and some cheap products”

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Posted 2 years ago

“I find it easy to order and I receive my orders quite quickly very happy”

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Posted 2 years ago

“ITEMS were of the best quality value for the money and delivered very fast. The company also very often send e-mails informing me of special offers which can save you up to 60%”

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Posted 2 years ago

“Swift postage and good updates on tracking/ dekivery. However the item was poor quality tat from China and the sizing was not accurate.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101823554 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“Sofia and Stefan are my 3 and 4 year old grand children, and they were delighted with their shirts.”

LightInTheBox 5 star review on 17th October 2023

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Posted 2 years ago

“The reason I have ordered from this company is because it offers different products and I like that.”

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Posted 2 years ago

“We have been happy with all items we have received from Light in the Box. All reasonabaly priced.”

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Posted 2 years ago

“Great selection. Great value. Super fast shipping. Great discounts”

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Posted 2 years ago

“Nothing involving humans is perfect but I deal with this company as they try to be as accommodating as possible. Their sizing needs a radical overhaul but the signs are promising. 5 stars 🌟 next time perhaps!”

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Posted 2 years ago

“The all round performance including delivery was outstanding excellent no better word for it thankyou”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews