LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have only recently discovered Light in the box . I have purchased some amazing Men’s Shirts , T Shirts and pants . They r good quality and quick delivery.”

LightInTheBox 5 star review on 18th July 2023

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Posted 2 years ago

“Good service, arrived in good time, items fit well.”

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Posted 2 years ago

“So far so good 👍”

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Posted 2 years ago

“I have been very happy with my purchases”

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Posted 2 years ago

“all that i have bought have been great quality and delivered on time”

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Posted 2 years ago

“I was a bit nervous about using this company for the first time but was pleased with the service and the product. The item arrived in good time and was exactly as described and pictured. Very good value for money.”

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Posted 2 years ago

“Amazing quality for such low prices. I fitted out my son and husband in summer linen that was affordable. They look like models!”

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Posted 2 years ago

“I absolutely love this app for its extensive product selection, catering to all my needs. However, the delivery time can be lengthy. Also, the size guide can be confusing, as it differs from conventional charts. I worry if the product will fit well. Nonetheless, the app's team communicates well. Hoping they consider feedback to improve the customer experience fully. The maybe I'd review it for the 5 stars.”

Helpful Report

Posted 2 years ago

“The dress I ordered was sooo unlike the picture that my daughters and I all just burst out laughing! Instead of the beautiful dress with sparkly top half and vibrant flowing skirt, it came as a badly blurred photo print pattern on a hideous old fationed material at the top, with scruffy, unmatching stitching and a very dull colour skirt on the bottom. The power of photo enhancement to deceive the custom at its best! However, the company have now organised a refund and let me keep the dress so I will be taking it to a charity shop, hopefully there will be someone who'll enjoy it for a couple of quid! I would definitely NEVER by from this company again”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101173210 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“Very happy with the swimsuit. Colour and size are perfect. Delivery was professional and arrived on time.”

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Posted 2 years ago

“You are putting me and the rest of the world in the clothes we want to wear . Sometimes delivery is slow .”

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Posted 2 years ago

“Removed your app for not accepting returns rip of”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101162806 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“Very nice garment. True to size and good price. Took a while to arrive.”

Helpful Report

Posted 2 years ago

“I wrote to you some days ago about the T-Shirt I ordered on the 22nd June 2023 & was delivered on the 4th July 2023. For some reason the top loops that relate to the top black buttons, are white. They look very strange and out of place. The picture on your website shows black loops to correspond to the black buttons. I am surprised that you have not responded to that email. I have however received more correspondence inviting me to buy more Shirts/blouses.”

Helpful Report

Posted 2 years ago

Dear customer, This is Slava, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101162721 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely Slava Customer Service

Posted 2 years ago

“I love light in the box the products are good quality well made and delivery is pretty fast”

Helpful Report

Posted 2 years ago

“My shorts were delivered on time, were a very good fit, the style was even better than I expected from the on-line pictures, and the quality of the fabric, zip. buttons etc and the workmanship was very good. I feel that I can trust this company to provide good quality, value for money products and will order again.”

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Posted 2 years ago

“Great item, good quality and even better value for thank you Fast delivery”

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Posted 2 years ago

“Very pleased with my orders, size is exactly as described , quality is excellent. Delivery is excellent as is the communication. Thank you for being so prompt.”

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Posted 2 years ago

“very good product”

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Posted 2 years ago

“LightInTheBox has a fantastic website. The fashions and fabrics are amazing and so much value for money. I love shopping here as there is so much choice in all kinds of accessories and even stuff for the home. 😊”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews