LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 3 T-shirts, which arrived within 2 weeks. The quality was excellent and the price was very good. I will certainly use them again.”

Helpful Report

Posted 3 years ago

“In my judgment and dealing with LIGHT IN THE BOX, IT IS A FIVE STAR SERVICE and that their products are first class and good for value ; structure of service ( ie profile or information for ordering, payment and tracking/ delivery, reward system;) as well as their customer service are par excellence. I will highly recommend anyone to consider purchase of useful products from LIGHT IN THE BOX.”

Helpful Report

Posted 3 years ago

“Excellent quality items for the price you pay. Highly recommended. I've bought a number of items and no fault with any of them.”

Helpful Report

Posted 3 years ago

“Your company gives an excellent service in terms of tracking and delivery.”

Helpful Report

Posted 3 years ago

“Great Service, excellent value, easy to order. On the down side, some photos, especially clothes look better than the actual item when received. Always look at customer photos as well. Also, it would probably work out too expensive to return items.”

Helpful Report

Posted 3 years ago

“Products are of good quality and the price is very good. Both my items were delivered within 10 days. Cannot fault this compamy”

Helpful Report

Posted 3 years ago

“Found the products from this company to be of really good quality, Big range of styles and fast delivery at a great price”

Helpful Report

Posted 3 years ago

“The sizing on the website can be odd, but if the material in the garments purchased has any elastic you might be ok by using the size guide. Also delivery times can take 3 weeks so don’t expect your order too soon.”

Helpful Report

Posted 3 years ago

“Love shopping at LightInTheBox. The clothing and all items are fantastic quality and super value. There's always something special and different. I love my new pajamas . The colour is beautiful and the fabric is so velvety and soft. Just beautiful.”

Helpful Report

Posted 3 years ago

“I was very disappointed with your return's policy as the item's didn't fit and I had to return them to china and wasn't told this before I ordered them I will not use your site again.”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 101327117 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“I have bought three items from Lightinthebox. This company delivers on time, the goods are value for money and the range of goods is expansive. Highly recommended.”

Helpful Report

Posted 3 years ago

“Always top quality. Always great prices. Always arrive when expected. Always a great deal of choice. Never disappointing!”

Helpful Report

Posted 3 years ago

“Very nice designs and colours. Very generous discounts on lots of garments. Nice variety of designs too.”

Helpful Report

Posted 3 years ago

“Absbolutely delighted with the dress and jacket fits beautifully.”

Helpful Report

Posted 3 years ago

“Such Squeeee! Much Wow! Just amazing! ⭐️❤️⭐️❤️🤩❤️⭐️❤️⭐️”

LightInTheBox 5 star review on 2nd August 2023

Helpful Report

Posted 3 years ago

“Very happy with the polo shirts I received”

Helpful Report

Posted 3 years ago

“always good quality !”

Helpful Report

Posted 3 years ago

“I absolutely love buying from Light in the box. not only is there a great variety to choose from, I now but my golf shirts from their sports department and love them. Very happy customer.”

Helpful Report

Posted 3 years ago

“I rate lightInthebox 5 star's. Iv been ordering from this sight all year nd very happy with all my purchases. Iv recommended to my family nd friends. Thank for.”

Helpful Report

Posted 3 years ago

“Good quality product and service. Customer service is second to none.Fastway courier service is quite good. Very good drivers. This company very easy to deal with lightinabox will track your order all the way.Thanks again for all the good service.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews