LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,202 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is very good online platform. products are very good quality. I myself have bought products from here. Their delivery system is also very good.I am 100% satisfied and i am very happy. Thank you”

Helpful Report

Posted 4 years ago

“Your customer service is satisfying for me. Keep it up.”

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Posted 4 years ago

“This has good customer service and fast delivery. And they have favorable price.”

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Posted 4 years ago

“Excellent company.They give their products in fixed date.”

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Posted 4 years ago

“I had an excellent shopping experience with the light in the box company! I used their services a couple of weeks ago buying some clothes for a friend. At first, I wasn´t sure I was going to receive them as expected, but when I got them I was truly satisfied with the quality and the speed with which I received my package. I recommend it!”

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Posted 4 years ago

“Light in the box are really a great deal. They are among the best if not the best. Their customer care service is on point. Their delivery is on time. I purchased a watch for my mum through light in the box and I was just amazed by them. Great!”

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Posted 4 years ago

“I had a great shopping experience with Light In The Box. I am satisfied with the service of Light In The Box. I have purchased a product. This product is true to the description, the quality is very good, the product is carefully packaged, professional, I am very satisfied. Thanks !!”

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Posted 4 years ago

“Wow this company is amazing the service is too good and the staff members are very efficient and I am fully satisfied with the service of the company and i really recommend it to my friend.”

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Posted 4 years ago

“This site is really very amazing. I really love to shop from here. A few days ago I order shoes for my child and I got my product on time. The quality of the shoes is really very impressive. I am very happy to order shoes for my child from here. I only have an issue with the outer packaging, the box is a little damaged from the sides, but the inner packaging of the product is fine and is in good condition. Overall the site is very good and I also want to recommend it to others to shop from here.”

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Posted 4 years ago

“They deliver perfect quality products but sometime they take much time to deliver!somehow price is reasonable!I hope they will focus on perfect delivery time!my experience wasn't bad!hopefully they will update their services!”

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Posted 4 years ago

“Great platform for online shipping internationally. very high shipping speed. little high shipping charges. anyways good platform. highly recommended.”

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Posted 4 years ago

“I had great experience with the latest LightInTheBox. It easily makes you through a fantastic shopping journey. Many trending items with low cost. I have recieved 10% off after signing up. Free shipping services. Totally I am satisfied with their service.”

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Posted 4 years ago

“Great experience! User friendly customer service and price is too lower than other online shopping markets.secure and save delivery.When there is a problem with any order they always refund us if we want a refund or return.highly recrecommend !”

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Posted 4 years ago

“The quality of product is very good with good delivery system. i ma very satisfied with this platform.”

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Posted 4 years ago

“This is a good shopping service.This is a good online platform.Very nice delivery speed and good quality products.”

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Posted 4 years ago

“Very good service in the area for online shopping. Very friendly staff and they brought my products to me fast. Great deals all year round, I love it.”

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Posted 4 years ago

“very less amount compared to other services and the timing was ok brought me like they promised and so good of them. recommended highly”

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Posted 4 years ago

“very good service by them .their service is top class. o have got my product very quickly.”

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Posted 4 years ago

“This is a really good online shop, everything was so good, products everything was really fantastic, overall this is really my good shopping experience, I am very happy about shopping on this site”

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Posted 4 years ago

“This platform is very reliable prices are very affordable and coustmer service is very good”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,202 reviews