LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.75

3.8 Rating 9,144 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality & service, fast delivery, very happy with purchase.”

LightInTheBox 5 star review on 28th November 2023

Helpful Report

Posted 1 year ago

“Very happy with all my orders good quality fast delivery”

Helpful Report

Posted 1 year ago

“I have always enjoy the things i have reaseved on Lightinthebox i would recomend them to eany one”

Helpful Report

Posted 1 year ago

“Brilliant”

Helpful Report

Posted 1 year ago

“Light n the box has the best quality clothes n gear st cheap prices there the best site around I've bin looking for cloths like dis for years lightn the box rvyhe best”

Helpful Report

Posted 1 year ago

“Beautiful shoes absolutely love them. Delivered as stated on timeline.”

Helpful Report

Posted 1 year ago

“I have found LightInTheBox to be an excellent company with excellent prices. All of my orders have been delivered & i have been very pleased with the quality of the items received.”

Helpful Report

Posted 1 year ago

“There is always room for improvement”

Helpful Report

Posted 1 year ago

“Loved my item perfect fit thank you so much 👍☀️”

Helpful Report

Posted 1 year ago

“Easy to deal with; Quality products.”

Helpful Report

Posted 1 year ago

“This is the first time that I have used LightinTheBox. I was so impressed with the time, from when I ordered, paid and received my goods. It was excellent!! The goods, that I bought are fantastic! When I need items I will definitely come to you again.”

Helpful Report

Posted 1 year ago

“Everything I have bought has been of a high standard and all sizes, have fitted correctly and a snuggly fit. Service and delivery has been always as stated and efficient. Always good service, and a high standard of all items bought, I recomend friends to look at their wide range of items querky and unusuall mens shirts, bright and different to make you smile, well worth buying.”

Helpful Report

Posted 1 year ago

“Very considerate sorted problems quickly and easily”

Helpful Report

Posted 1 year ago

“Great quality products and excellent service for all thanks”

Helpful Report

Posted 1 year ago

“cheap and nasty products and long delivery times”

Helpful Report

Posted 1 year ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 102046842 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 1 year ago

“All brilliant,quality very good,prices amazing”

Helpful Report

Posted 1 year ago

“Good quality goods, keenly priced and tracked delivery”

Helpful Report

Posted 1 year ago

“Great service and the tracking information was great.product was great quality and fitted well.”

Helpful Report

Posted 1 year ago

“Brilliant thank you so much.”

Helpful Report

Posted 1 year ago

“I was sceptical at first, but I have ordered a few things now, and had great communication and tracking plus the items are of good quality.”

Helpful Report

Posted 1 year ago

LightInTheBox is rated 3.8 based on 9,144 reviews