LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good delivery, great item can’t wait to be in the pool with the grand children. There gonna love them. Thank you.”

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Posted 2 years ago

“Always glad to wear well tailored cloths”

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Posted 2 years ago

“I recently purchased various hair pieces from Lightinthebox and I was very impressed with the quality, robust and secure packaging and on time delivery. I will definitely order again. Thank you Lightinthebox.”

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Posted 2 years ago

“The 2 dresses were 4 out of 5 because the sizes seem to be smaller than ordered. 18 uk comes as 16 UK”

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Posted 2 years ago

“Great stuff thanks 👍”

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Posted 2 years ago

“LightInTheBox is great shopping app with unique products that let there consumer have variety when shopping. From buying electrons to the latest fashions LightInTheBox has great products for everyone, I have frequently purchased from the a few times and all the product were as efficient. Great app to use recommend for everyone”

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Posted 2 years ago

“Really user friendly app and website. Great range of stylish, well made and affordable clothing.”

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Posted 2 years ago

“Excellent customer service. I had an issue and it was dealt with promptly.”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28611419 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I purchased a top it seems good quality also I really like there tops on website I will order again”

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Posted 2 years ago

“Very pleased with all the items purchased. Great value for money, true to size and fast shipping of articles ordered. Highly recommend this company.”

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Posted 2 years ago

“love the clothes and the prices a lot of variety”

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Posted 2 years ago

“I have had two orders fromLightinThe Box shirts for me and tops for my wife both lots are excellent we have told friends how great the material is. good luck to the firm”

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Posted 2 years ago

“Everything is cool!”

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Posted 2 years ago

“Very disappointed in the quality of the items. I ordered a pair of earrings I received 1 earring. The little brooch was pretty not worth the long wait and the expense”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28572209 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“I bought a nice pair of cotton trousers for the summer and am very pleased with them except for the sizing. I bought 2XL but they came up much smaller. Fortunately I am losing weight.”

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Posted 2 years ago

“Excellent value on good quality clothing, have recommended to my friend.”

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Posted 2 years ago

“hello, very disappointed in lightinthebox service, you supplied me with pants with the wrong design, I ordered a spider motif,you sent a awful skull . I am not going to go to cost of returning the item to the USA. but will not be shopping with lightinthebox in future. Regards c carter Hello Magha , was most impressed with your quick and ifficient way you dealt with this problem, i would not hesitate to shop with lightinthebox again and to recommend you to friends and family. Regards Chris”

Helpful Report

Posted 2 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28565088 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 2 years ago

“So many things on sale, great choices Great value”

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Posted 2 years ago

“Products is very good quality .Delivery was o time .Im happy”

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Posted 2 years ago

“Only just started using LightinThe Box,have the choice of product is vast and up to date. Quality is also very high giving you value for the very reasonable price you pay. For sure will be useing a lot in the future”

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Posted 2 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews