LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,291 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,291 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These shoes arrived earlier than expected. Highly delighted. The colour was excellent and matched the dress I wanted them to go with. The shoes fitted perfectly although the straps were too long and needed to be shortened. The fit is perfect and so comfortable. This is the second pair of these both with differing heel heights and both have been excellent.”

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Posted 3 years ago

“Both Tankini & shorts seem to come up large. I wanted to return item, but it's just too damn complicated, so I'll wear the top & shorts on holiday, but not to swim in. They don't feel tight enough not to move & reveal me in the water!”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28651785 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“Great value products”

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Posted 3 years ago

“Great, original shirts in a wide range of colours and designs. Just make sure that you check the size, because a 2XL means different things in different parts of the world !!”

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Posted 3 years ago

“i am reasonably new to this site, so far, everything has been great. items delivered, lived up to expectations.”

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Posted 3 years ago

“Very efficient service from start to finish I wouldn’t hesitate to use them again”

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Posted 3 years ago

“For the price the fabric, and fit is very good, but the delivery let's the company down. Still waiting for my last order which has been weeks.”

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Posted 3 years ago

“From ordering to dispatch to delivery was brilliant, can't complain at all. I love my purchase and will be ordering from LightinTheBox again soon”

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Posted 3 years ago

“It's very difficult and complicated to return items, you also only get a percentage of the cost back. Not easy to communicate or follow their returns procedure”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28638053 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“very professional and came sooner than i expected product very good quality lot cheaper than in shop if u can find 1 and i love colour 10/10”

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Posted 3 years ago

“Delighted with my purchases. Order came when expected will be ordering again”

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Posted 3 years ago

“I have been absolutely delighted with everything I have ordered from Light In The Box, quality of items, speed of delivery and tracking of delivery of items is spot on. Happily surprised and will continue to keep getting the items I need that are a lot harder in standard shops.”

LightInTheBox 5 star review on 11th April 2023

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Posted 3 years ago

“Excellent first experience my parcel arrived earlier than expected will definitely be recommending you to all my friends and family”

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Posted 3 years ago

“Quality of items was excellent and the size fitted perfectly. Would definitely recommend a look at LightInTheBox web site. They have a great selection of clothes and accessories”

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Posted 3 years ago

“2 orders placed on 8th & 4th April are still being shipped with delivery expected by 18th to 23rd April. Not really happy as it is taking so long. This issue was quickly sorted and I am very happy with the outcome.”

Helpful Report

Posted 3 years ago

Dear customer, This is Megha, supervisor of customer service, Lightinthebox. I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly. I have created ticket # 28622300 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response. My pleasure to help you! Sincerely, Megha Customer Service Lightinthebox

Posted 3 years ago

“very please with my order.The up to date info was very possititive and I thank sincerely . Hope to do more buinness with you again Thank again Michael”

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Posted 3 years ago

“My three shirts are all very nice, feel good, decent stitching, etc. Unfortunately despite them all being XXL as ordered, one is a nice fit, one is a tight fit, and the third I can't get on at all. The shirts are great, the sizing is 'variable'.”

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Posted 3 years ago

“Great value for the money.”

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Posted 3 years ago

“Very pleased with my goods thank you”

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Posted 3 years ago

“Very nice app. Easy to use. All the money goes to the.... Just brilliant. Everything you need.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,291 reviews