LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,280 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,280 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Excellent quality of product 👌 I would definitely recommend, Mrs A B”

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Posted 3 years ago

“Great dress and came quickly”

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Posted 3 years ago

“Good choice good price fast delivery wot more can you ask for”

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Posted 3 years ago

“Terrible product and service, won’t buy anything again.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26590417, Would you please login you litb account and reply when you feel free? You will also find the message in your email# j**********3@gmail.com I‘m expecting your reply. Sincerely Customer Service.

Posted 3 years ago

“My first order arrived before delivery date. All sizes were true to measurement. I am now waiting for a second order.”

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Posted 3 years ago

“Top class gear for a very reasonable price”

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Posted 3 years ago

“Beautiful dress, I bought size XL - green. It is darker green that it is advertised but it is lovely. I am 1.65m and 75kg. Fits perfect. Definitely would recommend.”

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Posted 3 years ago

“Items were as displayed in pictures, I am very happy with the quality and how they were packaged upon delivery.”

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Posted 3 years ago

“Have been satisfied since i started buying 01/07/22 , i bought some trainers from u happy with them and more items all in all happy customer, like your site. Thankyou.”

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Posted 3 years ago

“Only problem i have is the length of time you have to wait but the things I've bought have been”

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Posted 3 years ago

“Communication was very satisfactory. Quick response to the inquiry. Easy site to use”

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Posted 3 years ago

“Lots of variety, fast delivery, I had an issue with a package resulting in damage to one of the items but the issue was resolved very quickly, definitely recommend LightInTheBox!”

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Posted 3 years ago

“Im so glad to find lightinabox i can order clothes and know they will fit me i love the sales and the clothes best thing ever”

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Posted 3 years ago

“Good quality product but delivery took a long time”

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Posted 3 years ago

“My first order of two dresses which fit very well very happy with them”

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Posted 3 years ago

“Disgraceful company.”

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Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546270, Would you please login you litb account and reply when you feel free? You will also find the message in your email# s***************r@gmail.com I‘m expecting your reply. Sincerely Customer Service.

Posted 3 years ago

“Very happy with my experience with Lightin The Box and will return.”

Helpful Report

Posted 3 years ago

“Items did not fit but disgusted that I cannot implement refund despite legally able to do so under Sale of goods Act. Would you care to respond?”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546454, Would you please login you litb account and reply when you feel free? You will also find the message in your email# w********r@hotmail.co.uk I‘m expecting your reply. Sincerely Customer Service.

Posted 3 years ago

“Lovely dresses but pity they were not the size I ordered. In fact, no sizes shown on any of the packaging. Could not do the zips upas they left a 6 inch gap!!! Tried to get a Ticket to return and get a refund but website ignored me. Very disappointed and will not be using company ever again nor will I recommend it to any of my friends. Wasted purchase for wedding and very disappointed with service”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546628, Would you please login you litb account and reply when you feel free? You will also find the message in your email# d*******y@lineone.net I‘m expecting your reply. Sincerely Customer Service.

Posted 3 years ago

“Bought 4 items. Decent quality and fit on 2 and poor quality and fit on others. Delivery times ranged from average to very poor. Unlikely that I will shop here again.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,280 reviews