LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Items were as displayed in pictures, I am very happy with the quality and how they were packaged upon delivery.”

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Posted 4 years ago

“Have been satisfied since i started buying 01/07/22 , i bought some trainers from u happy with them and more items all in all happy customer, like your site. Thankyou.”

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Posted 4 years ago

“Only problem i have is the length of time you have to wait but the things I've bought have been”

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Posted 4 years ago

“Communication was very satisfactory. Quick response to the inquiry. Easy site to use”

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Posted 4 years ago

“Lots of variety, fast delivery, I had an issue with a package resulting in damage to one of the items but the issue was resolved very quickly, definitely recommend LightInTheBox!”

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Posted 4 years ago

“Im so glad to find lightinabox i can order clothes and know they will fit me i love the sales and the clothes best thing ever”

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Posted 4 years ago

“Good quality product but delivery took a long time”

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Posted 4 years ago

“My first order of two dresses which fit very well very happy with them”

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Posted 4 years ago

“Disgraceful company.”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546270, Would you please login you litb account and reply when you feel free? You will also find the message in your email# s***************r@gmail.com I‘m expecting your reply. Sincerely Customer Service.

Posted 4 years ago

“Very happy with my experience with Lightin The Box and will return.”

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Posted 4 years ago

“Items did not fit but disgusted that I cannot implement refund despite legally able to do so under Sale of goods Act. Would you care to respond?”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546454, Would you please login you litb account and reply when you feel free? You will also find the message in your email# w********r@hotmail.co.uk I‘m expecting your reply. Sincerely Customer Service.

Posted 4 years ago

“Lovely dresses but pity they were not the size I ordered. In fact, no sizes shown on any of the packaging. Could not do the zips upas they left a 6 inch gap!!! Tried to get a Ticket to return and get a refund but website ignored me. Very disappointed and will not be using company ever again nor will I recommend it to any of my friends. Wasted purchase for wedding and very disappointed with service”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546628, Would you please login you litb account and reply when you feel free? You will also find the message in your email# d*******y@lineone.net I‘m expecting your reply. Sincerely Customer Service.

Posted 4 years ago

“Bought 4 items. Decent quality and fit on 2 and poor quality and fit on others. Delivery times ranged from average to very poor. Unlikely that I will shop here again.”

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Posted 4 years ago

“If your looking for something different. This is the place. Delivery a bit slow. Check all size charts carefully. And watch out for Slimfit descriptions. As the return costs are exorbitant”

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Posted 4 years ago

“The order was processed immediately, and delivered today. I'm hoping to have a discount on the order as had to return previous item.”

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Posted 4 years ago

“Very impressed with the quality of the items I have purchased and the price is reasonable.thankyou”

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Posted 4 years ago

“I'm not at all happy,my first order was returned on 17th June and I haven't had a refund yet. My second order was not received. Your system doesn't allow you to call customer services and the tickets also don't have an option for goods not received. You have over £89 of my money and I have nothing.”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26546781, Would you please login you litb account and reply when you feel free? You will also find the message in your email# c****************6@yahoo.co.uk I‘m expecting your reply. Sincerely Customer Service.

Posted 4 years ago

“I have purchased several items from LightinThe Box. All dresses have been really, really lovely and I shall keep my eyes open to any other items that I shall be glad to buy. Mine have all been in English £'s not dollars!”

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Posted 4 years ago

“First time I have ordered from LightInTheBox, two dresses that are lovely and fit perfectly, thank you”

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Posted 4 years ago

“Both items were lovely on and material was good quality”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews