LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Loved the shirts I ordered three came in good time and really pleased with them. Thank you”

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Posted 4 years ago

“Provided me an excellent and good quality men’s leather small bag within expected time.”

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Posted 4 years ago

“Have not been disappointed with my purchase’s, reasonable prices, attractive menswear, I’ve bought a number of items and feel good wearing them.”

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Posted 4 years ago

“Quality, delivery, ease of ordering ...... everything .... just brilliant 👏”

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Posted 4 years ago

“Excellent - as described, and now my bedroom looks like a forest 😁”

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Posted 4 years ago

“I buy all my t-shirts and trousers from LITB. Can only wear polyester type t-shirts as I find anything else to heavy and the lightweight cotton trousers are great too. Loads of choice and I'm always finding something new.”

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Posted 4 years ago

“I am addicted to the cycling jersey catalogue. These colourful and clever designs look great and offer fantastic value for money. For sportswear, it cannot be beaten. Despite the world-wide logistical problems, I have received every order with very little (if any) delays. Well done to all involved in making this company such a success.”

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Posted 4 years ago

“My sports shirt fitted perfectly and I was satisfied with seller's service.I will be happy to remain a customer and probably purchase in future,as needs require me to do so.”

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Posted 4 years ago

“great app! cloths are exactly as i expected with the exception of size. Ordered a shirt in my size and it felt very tight. Ordered another but in a larger size and it was huge. The quality of the items are excellent and i would recommend.”

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Posted 4 years ago

“Very happy with my orders. Products were as described and reasonably fast delivery. Will be ordering again from here.”

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Posted 4 years ago

“The dress sizes need to be reviewed, as it seems the waist and bust measurements are correct, but you have failed to realise that most people are not straight between those measurements, it's more of a V shape from the bust to the waist and that's were the dress doesn't fit.”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26488530, Would you please login you litb account and reply when you feel free? You will also find the message in your email# dl.*******3@outlook.com. Waiting for your kind response. Sincerely Customer Service.

Posted 4 years ago

“Fabulous clothes, so many to choose from. Brilliant site”

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Posted 4 years ago

“Really good quality clothing. Very happy with three perfused made with this company”

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Posted 4 years ago

“easy to order, arrived sooner than i thought. T-shirt was fantastic, everyone loved it. Good quality, easy to wash.”

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Posted 4 years ago

“Everything I have bought has been excellent quality”

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Posted 4 years ago

“Good quality goods and accurate sizes and descriptions. Very pleased. Especially with the tracking of my goods.”

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Posted 4 years ago

“Company that does not issue labels for return is bad and highly unprofessional as them you are stuck with clothes that is not suitable or too big or small and they offer a partial refund which is not good enough so you loose out as sending bank to China is too high cost!”

Helpful Report

Posted 4 years ago

“Sells unusual day to day clothing at a good price point. Delivery completed quickly and with minimal fuss. T shirts comfortable in hot weather.”

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Posted 4 years ago

“Unfortunately I have purchased 2 tops from your company. The qualm and sizing is very poor. Then to find out I can’t get a refund unless I pay a lot of money for postage. I am very disappointed and will not be using your company again.”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26488481, Would you please login you litb account and reply when you feel free? You will also find the message in your email# me*******ell@btinternet.com Waiting for your kind response. Sincerely Customer Service.

Posted 4 years ago

“Quality is not good and one of the dresses was like a nylon bag. The combats were shapeless and not as described will not buy from you again”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26478619, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews