LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I believe that LightInThe Box is amazing. The customer service is excellent and response time is amazing. I know and belive that I have any difficulties awith an order or delivery I will have their full suppport in resolving the situation.🤘🙌😊👍”

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Posted 3 years ago

“I'm so in love with the dress”

LightInTheBox 5 star review on 5th July 2022

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Posted 3 years ago

“Great product plus quick delivery considering from where came.”

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Posted 3 years ago

“Products received promptly, high quality and reasonably priced. Good value for money.”

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Posted 3 years ago

“products were of good value but sizes were a bit erratic. I have requested return notes for the return of two items not needed but so far nothing”

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Posted 3 years ago

“I am most disappointed as this was my 1st order with Lightinthebox. After 2wks I received 2 identical, very crushed tennis skirts on June 25th. I have given feedback &, as requested, sent daylight & fluorescent light photos of the skirts. The creases have not dropped out of the skirts & as yet my problem has not been resolved.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26362153, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“great range of quality products to choose from. fast and efficient service. excellent value for money.”

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Posted 3 years ago

“My delivery was quicker than I thought it would be. I bought a top then bought 2 more, the quality of the tops i bought was really good. I shall be ordering again from them.”

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Posted 3 years ago

“Well worth the money”

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Posted 3 years ago

“Very disappointed with the dress I ordered, I ordered a size 14 and when it came it was more like a size 10 Can not wear for my daughters wedding.”

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Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26312679, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Decent quality clothing! 100% Will buy again!”

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Posted 3 years ago

“Good value. The sizes are true and the delivery is quick.”

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Posted 3 years ago

“I ordered a sun dress for being out in the garden and it was so light and comfortable, arrived quickly too 😊”

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Posted 3 years ago

“Always prompt and delivery on time……great shorts received as ordered.”

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Posted 3 years ago

“I recently brought 3 A line dresses in pink and red. These dresses are simple yet elegant. Material is good quality and the colors are lovely. Excellent buy.”

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Posted 3 years ago

“LightInTheBox has wide spectrum of products for reasonable price. Delivery is in good time considering it comes from abroad. Customer service is great, always responds within 24 hours. They have special offers and rewards for shopping to attract customers. Well done”

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Posted 3 years ago

“loads of items to choose from, easy place to shop,got exactly what I wanted, happy with my product”

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Posted 3 years ago

“Have received all packages well wrapped, and safely. I understand that sometimes, due to where things are sent from, may take longer to deliver than some others.”

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Posted 3 years ago

“Great products even though I'm in the UK they arrive on time as promised.”

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Posted 3 years ago

“Fantastic company . I was a little dubious when I placed my very first order and it came earlier than expected and the quality was really really top notch . Will be ordering more soon . Thank you slight In The Box”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews