LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“items I have had from Light in the box have arrived on time and the quality of the products are so good - they wash great - they fit great - and when they arrive they are well packaged”

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Posted 3 years ago

“Very pleased with my orders with LightInTheBox. Ordering more shortly.”

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Posted 3 years ago

“Clothes are lovely & very good value but you need to really look at their sizing chart as everything is smaller than other sites & postage works out expensive to return anything.”

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Posted 3 years ago

“Both dresses I’ve bought are wonderful however the size 8 dress fitted better than the custom made dress. Both colours are amazing exactly like the photos however don’t get anything custom just get a normal size as it will come faster and then if it needs to be fitted get that done. 10/10 for colour and looks 6/10 for fit”

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Posted 3 years ago

“The long wait was worth it for the made to measure garment I received”

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Posted 3 years ago

“I have ordered 3 dresses, the delivery was a little long but nothing compared to the disappointment when I started to look at the dresses. All of them were made of very poor quality fabric, one had a broken zip, another one which was supposed to have a long tulle skirt had the inner skirt so short that it didn't even cover my underwear. The colours of one of the dresses weren't even shown on the website. I have contacted the customer service to return the items, and they are making things so difficult requesting pictures and descriptions and all the kinds of questions that make me feel ashamed because they are assuming that my body size is not correct asking me to check my dimensions and send them to them in pictures!!!! This has never happened to me before on any other website I have used. We should be free to buy a dress, try it and if it doesn't fit, just be able to return without all this harassment.”

LightInTheBox 1 star review on 21st June 2022

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Posted 3 years ago

“The best online store 2022”

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Posted 3 years ago

“Great product, great price, speedy dleivery!”

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Posted 3 years ago

“I love receiving my parcels from light in the box. So many lovely items to buy at brilliant prices.”

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Posted 3 years ago

“The website was easy to navigate and one of the items I bought was excellent. However, trying to return the other is proving very difficult. I need a return label which they are not sending me. I have completed the questions they sent and it said two days before I would have a response, that was well over a week ago.”

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Posted 3 years ago

“Good selection and good prices”

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Posted 3 years ago

“Amazed that the hat I bought for Ascot arrived so quickly and we’ll packed! Good quality too!”

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Posted 3 years ago

“Can't send items back and get refunds.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26248372, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Nice items that fit well”

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Posted 3 years ago

“So delighted with my purchase of a navy blue and white spotted dress that I've just ordered in in green! Even better than described! Extremely happy. Thank you.”

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Posted 3 years ago

“Simple Easy transaction, Item arrived within the designated time, nothing more to say really.”

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Posted 3 years ago

“Easy finding right product. Price in proportion to product quality. Delivery time reasonable. Good packaging.”

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Posted 3 years ago

“A dress that I bought was too small, as this was a reduced item it doesn’t now appear online therefore there are no instructions as how to return, I emailed customer services and they replied with a mixed up message about how to change password, so no I don’t recommend this company if you need to return”

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Posted 3 years ago

“Good service if slightly slow. Allow for 2 weeks for delivery and you will be fine. Products are great quality and a very reasonable price.”

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Posted 3 years ago

“Waste of money - up to £40 to return goods.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26248353, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews