LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Excellent service all round,and well worth the money.”

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Posted 4 years ago

“I recently purchased two shirts. The one I did like and have kept although the other shirt was not as shown on the screen unfortunately and am returning it to you. I will however state that the designs you have are very good indeed.”

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Posted 4 years ago

“I like the clothes because they are original, have a good design and are especially comfortable. I am a musician and some clothes I purchased I'm using in my shows...”

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Posted 4 years ago

“The site is easy to use and the clothes are a good price”

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Posted 4 years ago

“Excellent quality clothing, nice and cheap prices, only down side I see is the delivery cost, the saving we make on the clothes go straight into the delivery cost.”

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Posted 4 years ago

“All arrived fine”

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Posted 4 years ago

“One of the best place to buy your holiday clothes, great service and excellent quality. Very pleased with my orders.”

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Posted 4 years ago

“Although the products were of acceptable quality, their description was very misleading and wrong. Both tankinis were described as 2 piece swimwear but one was a one piece swimsuit and the other was the tankini top only even though they had said it came with briefs! Was offered a discount but still disappointed when you can’t trust the description!”

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Posted 4 years ago

“Good cheap gear would buy again”

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Posted 4 years ago

“If you had an automatic returns policy which made it easy you would have had a lot more business from me as some of your items are good but you made it so difficult I ended up keeping things I will never wear”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26431821, Would you please login you litb account and reply when you feel free? You can also find the message in your email# s****iv@hotmail.co.uk Sincerely Customer Service.

Posted 4 years ago

“Delivered quickly and good quality shirts”

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Posted 4 years ago

“I would definitely have given a higher score if the returns process wasn't so complicated and expensive. £22 for a return is outrageous. Also I felt I was blamed for the sizing being incorrect. The dress was well made, just didn't suit me. Would be so much easier to include a returns label like other companies. Has put me off buying again.”

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Posted 4 years ago

“I have already ordered another dress in a different colour. The dress is 4 inches too long but easy to turn up. I am a in between a size 12/14 and the xl is a little bit big. I’ve ordered a large this time.”

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Posted 4 years ago

“Very slow delivery. No returns label supplied. Slow to refund.”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26431932, Would you please login you litb account and reply when you feel free? You can also find the message in your email# mar****ine@outlook.com Sincerely Customer Service.

Posted 4 years ago

“Thanks for the products here my pixie cut wig I purchased is just the best”

LightInTheBox 5 star review on 6th July 2022

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Posted 4 years ago

“I purchased 2 dresses only to receive one, I tried contacting customer service if y, ou can call it that, there is no one to actually speak to still not resolved my problem, I want to cancel the missing dress BUT HOW very disappointed with the websiye”

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Posted 4 years ago

“A very good company to order from, my goods were as advertised and of great quality, will use this company again when needed”

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Posted 4 years ago

“No complains”

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Posted 4 years ago

“Very good quality great delivery very pleased with my order exactly what description said”

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Posted 4 years ago

“I have ordered a few things from this site & have a few opinions of my own. You must check the sizing charts on everything u order. The majority of ladies wear is targeted at perfect 6’ tall, size 0 model, not so good if you’re 5’1” & a size 16, so expect to pay extra for alterations if u can’t sew like me! 🫣 Expect a lengthy wait for delivery to the UK & beware that delivery dates are not always honoured. I’m essence you CANT return items, it’s just not feasible, so check reviews for extra sizing, fabric or extras the info guide doesn’t give you! It’s a good & varied site with exceptional choices, you just need to be careful as noted above. Enjoy your purchases & good luck 😉”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews