LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package arrived timeously & in good order but their sizing is wrong. I'm petite & take a size XS at most retailers so since Light In the Box don't offer ladies XS, I had to order their S, knowing I'd need to most probably have it made a size smaller. However, the one dress I received was at least 2 sizes too big for me & the other one was at least 3 sizes too big. I don't know where they get their sizing from but either they need to offer XXXS or XXS sizes or they need to change their sizing & fit because their S is nowhere near a South African S. Do Chinese manufacturers think we are enormous?! I look like I am drowning in their clothes. My husband & children laughed at me when I tried them on. I could see they were going to be miles bigger than a S before I even fitted them on. They seriously look like tents! Their S should be labelled L or even XL & they need to make downgrade their patterns for the the smaller sizes.”

Helpful Report

Posted 3 years ago

“I wish I’d read these reviews before ordering from this company. Firstly the items arrived late and nowhere near the time they claim they’ll be sent by. Quality poor and forget about returning an item. They make you jump through hoops by taking photos as evidence that items aren’t suitable only to be told they won’t except a return. Money down the drain! SCAM! AVOID AVOID AVOID!!!”

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Posted 3 years ago

“The dress and shaper nicker I bought are of good quality just as shown in the picture but the T-shirt was lighter in texture than what was shown in the picture.”

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Posted 3 years ago

“Anonymous I will never buy anything from this company. It is a scam, since I placed an ordered in April ,to date I haven’t received anything. I kept on sending emails, no response as they are ignoring my mails. What a waste of time and money”

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Posted 3 years ago

“Unable to return items that do not match images shown”

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Posted 3 years ago

“DO NOT USE The product received was very poor quality and cheap from China. Not as picture - don't be fooled. Size was about 5 sizes smaller than normal. Impossible to return. SCAM, SCAM, SCAM”

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Posted 3 years ago

“The item was good quality and I will be recommending use A+”

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Posted 3 years ago

“I was pleased with the item that I had ordered.”

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Posted 3 years ago

“I’m very pleased with my recent purchase, the dress I chose, fitted perfectly!🤗”

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Posted 3 years ago

“Very well made fit perfectly.”

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Posted 3 years ago

“The items I purchased are good quality and received them on time”

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Posted 3 years ago

“Don’t order from this company they won’t let you return items. Items also take over a month to come.”

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Posted 3 years ago

“The quality of the product was good but I was not happy wth the fit. The company promised to accept the return of the product and to give me a refund”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26188495, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“The product that arrives is Not At All the same as the picture. Different fabric, different buttons, cheap quality, terrible stitching! In addition, I had to pay $109 import duty. Return was made impractical as it would cost me another $104, totalling just short of the purchase price and nullifying the whole point of a return. This is unethical business practice!”

LightInTheBox 1 star review on 14th June 2022

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Posted 3 years ago

“Quality products, well packaged, good communication, prompt tracked delivery”

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Posted 3 years ago

“The material of the product is misrepresented in the pictures, this is cheap and poor quality, don’t be fooled. Return process is even worse, they make it extremely difficult to get anything done, I still haven’t resolved mine.”

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Posted 3 years ago

“The shirts I ordered arrived in good time and were exactly as I expected, perfect. Great product and excellent quality, will definitely be ordering again in the future. Many thanks.”

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Posted 3 years ago

“Items received are lovely just wish all three items came at the same time , makes me hesitate ordering some of the lovely stuff you have ETA..needs to improve”

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Posted 3 years ago

“Good Value for Money. And a Good Catalogue in the App. Unfortunately We have different sizes in UK 🇬🇧. Returns can be quite expensive. I recommend one size bigger when ordering.”

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Posted 3 years ago

“Item was just as advertised. Easy to place order and pay however the discount code was not uploaded. I am waiting for them to rectify this for me.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews