LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,292 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Simple Easy transaction, Item arrived within the designated time, nothing more to say really.”

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Posted 3 years ago

“Easy finding right product. Price in proportion to product quality. Delivery time reasonable. Good packaging.”

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Posted 3 years ago

“A dress that I bought was too small, as this was a reduced item it doesn’t now appear online therefore there are no instructions as how to return, I emailed customer services and they replied with a mixed up message about how to change password, so no I don’t recommend this company if you need to return”

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Posted 3 years ago

“Good service if slightly slow. Allow for 2 weeks for delivery and you will be fine. Products are great quality and a very reasonable price.”

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Posted 3 years ago

“Waste of money - up to £40 to return goods.”

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Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26248353, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Just to say that I am so happy with my Garments that I have received from you. And will b”

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Posted 3 years ago

“very pleased with my dress, it arrived quickly and the quality is good for the price. I would definitely recommend LightInTheBox.”

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Posted 3 years ago

“Best service would deffo recommend it to my friends and family”

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Posted 3 years ago

“I ordered a MOB dress -- two different ones. They offer a "7 day return with no reason" policy. The dresses were stock sizes not custom. They are telling me no return because all dresses are made to order. Basically I'm out $300 with 2 ugly poor quality dresses. NEVER NEVER NEVER ORDER FROM HERE. CUSTOMER SERVICE IS A JOKE.”

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Posted 3 years ago

“Shoes are 2 sizes smaller than stated , impossible to return due to the ridiculously long winded process. I will never buy from this company again.”

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Posted 3 years ago

“Awful company with non-existent customer service. Products poor quality and the sizes are well out. The returns label on the package is Birmingham, yet they are expecting the package to be shipped back to China. It will be sent to Birmingham and they can deal with it. Avoid at all costs...they are not what they seem at all/”

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Posted 3 years ago

“Poor quality item that did not fit. I paid for shipping, and was told that if I want to return the item the cost would be between $10 and $30 to return them to your Asia plant. Basically cost me as much to return them as I paid for them so I'm stuck. Yeah thanks a lot for the $4 credit you offered on my $40 purchase if I decided not to pay the ridiculous return postage fees.”

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Posted 3 years ago

“Received order. Unable to return. Site not helpful. Every time it goes blank. Buyer beware. Avoid at all costs. Stuck with 3 pairs of dungarees at 62.51 with no method to get return and refund.”

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Posted 3 years ago

“Product bought is well made, fits as per size guide overall very satisfied with product and service”

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Posted 3 years ago

“I regret ever buying from light in the box. The quality of the material is poor”

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Posted 3 years ago

“The worst buy of my life. Not only I paid an “express delivery” supposedly for 4 days, which turned out to be more than 2 months, when I tried to cancel they told me they would only reimburse half, but as a gesture they give me some of the express cost back. So I had to accept and wait for what I thought would be dresses I could use on another occasion, given that the event I needed them for in the first place had come and gone. When I finally received the dresses, what I received made me gasp out of disgust. The blue dress could have been made by a child, the quality is shocking. It is simply unwearable or unsalable. The second “dress” was not a dress at all, it was just the wrap, which the advert mislead completely. I have added photos of what I received and at the end of what I was expecting. Do NOT fall for these charlatans, they are crooks and thieves. They take away your hard earned money and they have no conscious!”

LightInTheBox 1 star review on 19th June 2022

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Posted 3 years ago

“This company is an absolute joke! The returns policy is laughthable. Please steer clear of this website, you will be dissatisfied with the product and ultimately loose your money. You have been warned!!!”

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Posted 3 years ago

“Purchased 2 gilets at different times due to unknown quality.Needn't have worried as both exactly the same for quality and fit. Delivery was spot on too, well informed.”

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Posted 3 years ago

“I like the product that I bought. However, it does not have a good fit for me. And now, I cannot return the product because of very high costs for that (10-30 dollars). I would not recommend to order from Light in de the Box”

Helpful Report

Posted 3 years ago

“Very disappointing, took 3 months to get my order 😞 not the color as on swatch ordered by. Definitely not the quality material that was advertised, was supposed to be, made to measurement, but wasn't. When I tried contacting customer services, I never was addressed, did ticket, email, still nothing. There's no way to speak with anyone. You just get stuck with what you get. I do not recommend this company.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,292 reviews