LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Good merchandise, price point, delivery service and website.”

Helpful Report

Posted 3 years ago

“Sorry but my experience with this company has not been good. Each article of clothing had a separate size chart and the added on postage tax and insurance was in my opinion excessive. Return policy is also very complicated. I kept 2 out of the five products I ordered and I’m not very hopeful that I’ll get any reimbursement for the others. They don’t really want the stuff returned because of carriage costs so I’m left left with it. I wouldn’t order from them again.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26138700, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Very poo quality, absurdly slow shipping, and they don't allow returns even though they suggest they will.”

Helpful Report

Posted 3 years ago

“I ordered a jumpsuit two weeks ago and not happy with the item. I have filled in the information requested a few times and all l receive is the same response asking the same questions. This is my first time ordering from this company and I will not recommend it to anyone! Poor customer service and the jumpsuit does not look as classy as on the website. It seems unlikely that I will get a refund.as l have not received a QR code! Not a happy customer.”

LightInTheBox 1 star review on 8th June 2022

Helpful Report

Posted 3 years ago

“SCAM YOUR COMPANY STINKS”

Helpful Report

Posted 3 years ago

“Very happy with the dress i ordered, so much i have ordered another one”

Helpful Report

Posted 3 years ago

“Shocking. Bought a hat, it arrived a box way too small for it. It was bent out of shape. Contacted customer service and they weren’t any good. DO NOT USE THIS COMPANY. Refunds are not on the cards no matter how bad the product is”

Helpful Report

Posted 3 years ago

“Perfect service with quality products.”

Helpful Report

Posted 3 years ago

“SCAM SCAM SCAM. DO NOT ORDER ANYTHING FROM THIS SITE. TERRIBLE CLOTHES. CHEAP QUALITY. HORRENDOUS CUSTOMER SERVICE. AVOID AT ALL COSTS. YOU ORDER AND CANT RETURN. SCAM SCAM SCAM.”

Helpful Report

Posted 3 years ago

“Great site highly recommend it”

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Posted 3 years ago

“Very happy with products thsnks”

Helpful Report

Posted 3 years ago

“NOT HAPPY AT ALL . Dress I ordered was shoddily made no shape whatsoever, nothing like the the one advertised . I’ve read the reviews since receiving the dress and wont be paying to return item as it seems a waste of time and more money which is shameful as lightin the box are gaining out of us all.. stay away from them.”

Helpful Report

Posted 3 years ago

“I am pleased with the jacket and have had quite a few complements when wearing it out.”

Helpful Report

Posted 3 years ago

“Wish I had read the reviews before buying a pair of ladies shoes which don't fit. .Obviously a company to avoid. Will not waste time attempting a return. Maybe Oxfam will have them.”

Helpful Report

Posted 3 years ago

“i feel like crying and i really wished i read these reviews before buying from this company,, the dresses i brought were awful nothing like the beautiful garments i saw on the pictures.... and i just cant get my money back, it is so difficult.. i have been scammed.”

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Posted 3 years ago

“This company is working on the up and up with their good prices and quality goods. I highly recommend them, give them a try.”

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Posted 3 years ago

“Fast delivery, quality materials used, happy with my first order will be ordering again.”

Helpful Report

Posted 3 years ago

“Tops were excellent quality and sizes were spot on.”

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Posted 3 years ago

“Good product right size as ordered Verily quick delivery. All in all very pleased with order.”

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Posted 3 years ago

“exactly what i wanted. great service. highly recommend.”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews