LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Very disappointing, took 3 months to get my order 😞 not the color as on swatch ordered by. Definitely not the quality material that was advertised, was supposed to be, made to measurement, but wasn't. When I tried contacting customer services, I never was addressed, did ticket, email, still nothing. There's no way to speak with anyone. You just get stuck with what you get. I do not recommend this company.”

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Posted 4 years ago

“The order that was scheduled to arrive 2 week ago hasn't reached me. Tried to contact #Lightingthebox but it seems like am communicating with the robot because the respond is the same, word by word. Am really worried”

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Posted 4 years ago

“Awful, Order processing took forever, shipping took even longer. Sizes are tiny and not accurately represented by the sizing guide. Returns process is then so convoluted that they are clearly just trying to make it too hard to send anything back. Would not recommend this or any other products on the site”

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Posted 4 years ago

“I've got an iPhone13case, the camera plastic was scratched, they never gave my money back I attach the conversation down how they scamed me by offering every time instead of money back, an sale of 15, 25, 50%on the next purchase.and they was answering once in 10 days so I don't fit in the regulations of returning the item, they wrote me on last message that the money return might take 20-30 days, on which I've answered I'm fine with that and never got an response after it feels so bad when someone fools you on your money. Bad experience”

LightInTheBox 1 star review on 15th June 2022

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Posted 4 years ago

“Great selection and delivery. The issue is that most of their clothes fit small without letting you know they fit small. Or slightly misleading descriptions (for example, I thought t-shirt dress meant t-shirt material. It wasn't, it was polyester). But the biggest issue by far is the size factor. Even after reading reviews and figuring out a size from the chart and the reviews, I have to return almost everything.”

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Posted 4 years ago

“Great company to do business with their products are just as described on the website”

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Posted 4 years ago

“My package arrived timeously & in good order but their sizing is wrong. I'm petite & take a size XS at most retailers so since Light In the Box don't offer ladies XS, I had to order their S, knowing I'd need to most probably have it made a size smaller. However, the one dress I received was at least 2 sizes too big for me & the other one was at least 3 sizes too big. I don't know where they get their sizing from but either they need to offer XXXS or XXS sizes or they need to change their sizing & fit because their S is nowhere near a South African S. Do Chinese manufacturers think we are enormous?! I look like I am drowning in their clothes. My husband & children laughed at me when I tried them on. I could see they were going to be miles bigger than a S before I even fitted them on. They seriously look like tents! Their S should be labelled L or even XL & they need to make downgrade their patterns for the the smaller sizes.”

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Posted 4 years ago

“I wish I’d read these reviews before ordering from this company. Firstly the items arrived late and nowhere near the time they claim they’ll be sent by. Quality poor and forget about returning an item. They make you jump through hoops by taking photos as evidence that items aren’t suitable only to be told they won’t except a return. Money down the drain! SCAM! AVOID AVOID AVOID!!!”

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Posted 4 years ago

“The dress and shaper nicker I bought are of good quality just as shown in the picture but the T-shirt was lighter in texture than what was shown in the picture.”

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Posted 4 years ago

“Anonymous I will never buy anything from this company. It is a scam, since I placed an ordered in April ,to date I haven’t received anything. I kept on sending emails, no response as they are ignoring my mails. What a waste of time and money”

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Posted 4 years ago

“Unable to return items that do not match images shown”

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Posted 4 years ago

“DO NOT USE The product received was very poor quality and cheap from China. Not as picture - don't be fooled. Size was about 5 sizes smaller than normal. Impossible to return. SCAM, SCAM, SCAM”

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Posted 4 years ago

“The item was good quality and I will be recommending use A+”

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Posted 4 years ago

“I was pleased with the item that I had ordered.”

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Posted 4 years ago

“I’m very pleased with my recent purchase, the dress I chose, fitted perfectly!🤗”

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Posted 4 years ago

“Very well made fit perfectly.”

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Posted 4 years ago

“The items I purchased are good quality and received them on time”

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Posted 4 years ago

“Don’t order from this company they won’t let you return items. Items also take over a month to come.”

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Posted 4 years ago

“The quality of the product was good but I was not happy wth the fit. The company promised to accept the return of the product and to give me a refund”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26188495, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“The product that arrives is Not At All the same as the picture. Different fabric, different buttons, cheap quality, terrible stitching! In addition, I had to pay $109 import duty. Return was made impractical as it would cost me another $104, totalling just short of the purchase price and nullifying the whole point of a return. This is unethical business practice!”

LightInTheBox 1 star review on 14th June 2022

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews