LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality products, well packaged, good communication, prompt tracked delivery”

Helpful Report

Posted 4 years ago

“The material of the product is misrepresented in the pictures, this is cheap and poor quality, don’t be fooled. Return process is even worse, they make it extremely difficult to get anything done, I still haven’t resolved mine.”

Helpful Report

Posted 4 years ago

“The shirts I ordered arrived in good time and were exactly as I expected, perfect. Great product and excellent quality, will definitely be ordering again in the future. Many thanks.”

Helpful Report

Posted 4 years ago

“Items received are lovely just wish all three items came at the same time , makes me hesitate ordering some of the lovely stuff you have ETA..needs to improve”

Helpful Report

Posted 4 years ago

“Good Value for Money. And a Good Catalogue in the App. Unfortunately We have different sizes in UK 🇬🇧. Returns can be quite expensive. I recommend one size bigger when ordering.”

Helpful Report

Posted 4 years ago

“Item was just as advertised. Easy to place order and pay however the discount code was not uploaded. I am waiting for them to rectify this for me.”

Helpful Report

Posted 4 years ago

“Received my first order recently. I'm very pleased with the quality and fit of the dresses I ordered. Will be ordering again shortly.”

Helpful Report

Posted 4 years ago

“Great value for your 💰 Excellent customer care”

Helpful Report

Posted 4 years ago

“I am very disappointed as LightintheBox has not sent me a return label for poor-quality clothing or replaced the items for me. They have me $30 but i have paid in english pounds and have not asked for a refund just to exchange and return poor items.”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26188533, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Good quality shoes in a unique style. Excellent choice of products on website, but don't expect quick delivery. However tracking kept me informed of progress. Customer service were really great.”

Helpful Report

Posted 4 years ago

“I ordered 2 tee shirts one of which was fine the other had wording that was completely wrong and not in any form of English. I think i am to receive a refund but do not know when this will occur.”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26188573, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Excellent delivered on time, sizing is as it sed so please follow the size guide.”

Helpful Report

Posted 4 years ago

“Was very pleased with quality of the rings I bought and the update report on delivery status”

Helpful Report

Posted 4 years ago

“I have only recently started ordering from LightInTheBox. My first order was as described and I am happy with it. I am awaiting 2 more orders to arrive and I will be happy to review them once they arrive. So far so good 😊”

Helpful Report

Posted 4 years ago

“Been waiting 2 weeks for me to be able to return my shoes as they came to late and have had no one reply to my mesages”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26188686, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Nice App sorted my refund very well”

Helpful Report

Posted 4 years ago

“I have always had a quick and professional service from light in the box. Everything I have purchased has been of excellent quality and reasonabley priced. I shall be using light in the box in the future.”

Helpful Report

Posted 4 years ago

“The prints of the t-shirts are as awesome as the material.The colours are as strong as in the pictures.The material feels cool on the skin when worn in the sun, dries very quickly but moreover it does not lose any drop of colour when washed as instructed.I have 7 so far and each is equally good in colour and quality.I will certainly order more.”

Helpful Report

Posted 4 years ago

“Tee shirts are lovely. Well printed but would of preferred a cotton based fabric”

Helpful Report

Posted 4 years ago

“Beautiful and received as shown in the picture. Good update on tracking the parcel. Received the item in the specified time, Happy with overall service Thank you”

Helpful Report

Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews