LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am impressed with the quality of the rainbow dress, and will certainly purchase in future. As a size guide for UK customers, in my opinion, a large size equates to size 16. I was impressed with tracking information too.”

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Posted 3 years ago

“I ordered two items for my wife to go on holiday with Ordered online and payed them, a while later light in the box contacted me to say one of the items was unavailable, they refunded the money for the item and sent the other, I contacted light in the box on several occasions regarding delivery time and every time they responded in a very short time . I would certainly recommend Light in the box and I will be using them again. 10/10 to them.”

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Posted 3 years ago

“The whole process was easy, from start to finish. Great products at affordable prices. Fantastic tracking info”

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Posted 3 years ago

“Five star company and I was pleasantly surprised by the quality..as I paid so little for them. Size as stated.five star from me. Thankyou”

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Posted 3 years ago

“Sizing very poor. I ordered 2 tops as advised by Light in The Box to mach UK sizes I.E XL one was a perfect fit the other would have hurried Giant Haystacks.”

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Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26126290, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“I was pleased with the purchase of my tee shirt the print and the quality is really good. Would recommend this company to friends And will buy again sometime in the future.”

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Posted 3 years ago

“So pleased with my maxi dress.So comfortable.Good quality.Also not expensive.Thank you so much.x”

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Posted 3 years ago

“Fantastic trainerslove them”

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Posted 3 years ago

“The colours of my dress is true to the picture. The length is just right. The price, oh my, is sooooo great for the quality you get. You’ve really excelled in making it affordable for anyone who wants a new outfit but struggling with the cost of living today. The only negative if at all, is the stitching on the arms, if you could give it some attention. It’s easily fixed, so not a problem for me. A big thank you one again. Please keep up the good work!”

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Posted 3 years ago

“Great value for money”

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Posted 3 years ago

“Good customer service and updates on delivery, any problems dealt with quickly”

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Posted 3 years ago

“This is an excellent site once you get through all the popups! Good value for money and I will be ordering again from them.”

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Posted 3 years ago

“I bought a cat tshirt was very please with it just like the picture i would buy again”

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Posted 3 years ago

“Really pleased with my purchase arrived on time and the quality for the money was exceptional Thank you”

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Posted 3 years ago

“I love your offerings dresses bags jewellery etc but your return policy is totally unsatisfactory. I have spent days trying to return 1 of 2 dresses I bought with no success ! Please help and I’ll buy again and again Liz”

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Posted 3 years ago

“This company have a returns policy that is both obsurd and is a means to make it nearly impossible to do so..The items took over 5 weeks to arrive and then when they did they were all random sizes that were not What we ordered. We were then offered a small % refund and to keep the stock which aren't suitable...then I've been told to send them back by the cheapest postage to China! Pretty certain I've lost out big time. Please keep well clear!!!! I have chased and chased and STILL no resolution SHOCKING SERVICE. Lightinabox are not to be dealt with. I have escalated this to a supervisor but still not a response. I've never thought getting my moneyback would be this difficult.”

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Posted 3 years ago

“It was very easy to make my purchase, the delivery was made well before the expected delivery date. the backpack I purchased is of very good quality and multi-functional, I was very impressed with the quality of the material for the purchase price paid. I will definately be using this website again. Well done everyone involved.”

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Posted 3 years ago

“Very pleased with the bag ordered. Very roomy and waterproof.”

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Posted 3 years ago

“AVOID AVOID!!! Total rip off. They’re long winded returns policy make it IMPOSSIBLE to return. I spent £160 and ended up putting the stuff on eBay to try and recoup my money. This company should be removed!!!”

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Posted 3 years ago

“1 month now and my clothes haven’t even been despatched. Have raised issue now with credit card who are going to write to them. This lying, shoddy company haven’t bothered to reply to any emails. WHY are they still allowed to trade?”

Helpful Report

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews