LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

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“Got sent the wrong color and size and waited ages. The company won't give me a refund. Its terrible”

LightInTheBox 1 star review on 9th June 2022

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Posted 4 years ago

“Waited ages for 3 shirts ,that just arrived in time for my holiday, all xxl two were fine but one was 6 inches smaller but still marked xxl ? Return policy so complicated and I was expected to pay for return which was no fault of mine !! Rather discard shirt and NOT used Light in the box again.”

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Posted 4 years ago

“Brilliant t-shirt and great value”

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Posted 4 years ago

“I received a dreadful dress made from awful thin fabric that I paid £32.50 for and is so bad I wouldn't even give it to a charity shop. I could not complete a refund request form as I was unable to click on the submit button. I tried to write a review on their site but surprise surprise could not submit that either. Do not order from this company.”

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Posted 4 years ago

“SCAMMERS! DO NOT ORDER FROM THIS COMPANY! I ordered a standard sized dress that looked nothing at all like the photo when it arrived. They tell you that you can return the item, but you cannot. They even offer discount vouchers if you keep the item, but then make up excuses as to why they can't honour that either. The excuse they used is to say that the dress was a customised order and non returnable. It was just a standard off the rack dress. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!”

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Posted 4 years ago

“I just reviewed my orders from light in the box clothes looked lovely in pics reviews on site were very good .I am shocked at the bad quality in clothes they are dreadful cheap material nothing like pictures.i bought a lot.trying to get a return ticket to send everything back.have learned a huge lesson unfortunately and wonder will I ever get a refund from them.😢”

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Posted 4 years ago

“Good merchandise, price point, delivery service and website.”

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Posted 4 years ago

“Sorry but my experience with this company has not been good. Each article of clothing had a separate size chart and the added on postage tax and insurance was in my opinion excessive. Return policy is also very complicated. I kept 2 out of the five products I ordered and I’m not very hopeful that I’ll get any reimbursement for the others. They don’t really want the stuff returned because of carriage costs so I’m left left with it. I wouldn’t order from them again.”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26138700, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Very poo quality, absurdly slow shipping, and they don't allow returns even though they suggest they will.”

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Posted 4 years ago

“I ordered a jumpsuit two weeks ago and not happy with the item. I have filled in the information requested a few times and all l receive is the same response asking the same questions. This is my first time ordering from this company and I will not recommend it to anyone! Poor customer service and the jumpsuit does not look as classy as on the website. It seems unlikely that I will get a refund.as l have not received a QR code! Not a happy customer.”

LightInTheBox 1 star review on 8th June 2022

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Posted 4 years ago

“SCAM YOUR COMPANY STINKS”

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Posted 4 years ago

“Very happy with the dress i ordered, so much i have ordered another one”

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Posted 4 years ago

“Shocking. Bought a hat, it arrived a box way too small for it. It was bent out of shape. Contacted customer service and they weren’t any good. DO NOT USE THIS COMPANY. Refunds are not on the cards no matter how bad the product is”

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Posted 4 years ago

“Perfect service with quality products.”

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Posted 4 years ago

“SCAM SCAM SCAM. DO NOT ORDER ANYTHING FROM THIS SITE. TERRIBLE CLOTHES. CHEAP QUALITY. HORRENDOUS CUSTOMER SERVICE. AVOID AT ALL COSTS. YOU ORDER AND CANT RETURN. SCAM SCAM SCAM.”

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Posted 4 years ago

“Great site highly recommend it”

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Posted 4 years ago

“Very happy with products thsnks”

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Posted 4 years ago

“NOT HAPPY AT ALL . Dress I ordered was shoddily made no shape whatsoever, nothing like the the one advertised . I’ve read the reviews since receiving the dress and wont be paying to return item as it seems a waste of time and more money which is shameful as lightin the box are gaining out of us all.. stay away from them.”

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Posted 4 years ago

“I am pleased with the jacket and have had quite a few complements when wearing it out.”

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Posted 4 years ago

“Wish I had read the reviews before buying a pair of ladies shoes which don't fit. .Obviously a company to avoid. Will not waste time attempting a return. Maybe Oxfam will have them.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews