LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Return policy an absolute joke. They offer you 10% refund only when you are legally entitled to 100%. They expect you to ship your returns to china recorded delivery. Would never use them again. Communication is very slow as well.”

Helpful Report

Posted 3 years ago

“Ordered 2 tops. Photos looked great. Looked nothing like the pictures on receipt. Quality very poor. Size much too big. The returns policy is ludicrous and complicated to put you off returning. If you get that far, you then find returns have to be sent to China at your expense. Absolute rip off. Do not use!!!”

Helpful Report

Posted 3 years ago

“DONT BUUUUUY!! It is a scam!!”

Helpful Report

Posted 3 years ago

“Can someone please tell me how I contact this company? I am trying to return items but cannot contact anyone. They have made everything so difficult.”

Helpful Report

Posted 3 years ago

“I ordered 6 ladies blouse/tops. They looked so lovely on line and thought they would suit my A line figure as the were shaped wider at the hem. What a disappointment. The illustrated tops were nothing like the ones shown. They were not shaped, just straight down from under arm with no flair and consequently they didn’t fit over my hips. I contacted the company but have heard nothing and no refund. I will never ever buy from them again”

Helpful Report

Posted 3 years ago

“Fraudulent. Merchandise looks nothing like advertised. Unable to get refund without paying as much as I did for the product. Reaching customer service is made to be difficult. This company has to be ILLEGAL.”

Helpful Report

Posted 3 years ago

“This company needs reporting to trading standards. The item received are like rags not what is advertised. Spent a lot of money on holiday clothes and well should have thrown it in the bin. Asked for a full refund but no response it is a scam don’t order from them … Very unhappy”

Helpful Report

Posted 3 years ago

“Very poor quality garment looking nothing like the photograph. No viable returns policy. Do not buy from this company.”

Helpful Report

Posted 3 years ago

“Terrible terrible Shoddy products, lies on website saying can return to UK. Rubbish customer Save yourself money, effort and buy something decent from somewhere else Avoid Avoid”

Helpful Report

Posted 3 years ago

“The Same as everyone else! you are just a rip off!!”

Helpful Report

Posted 3 years ago

“I ordered 2 summer dresses, that looked amazing. I was so disappointed when they arrived. They are very cheap looking garments, no labelling or proper sizing.”

Helpful Report

Posted 3 years ago

“Items were exactly as shown, good quality fabric, great fit.superb quality.”

Helpful Report

Posted 3 years ago

“Avoid this company especially if you aren't happy with the items and want them returned. They have a customer response to this but it's a rip off and not a solution. All items have to be returned to China, which you, the customer have to pay for and this means it may cost more than the item itself. Plus returns can take months to process. In these cash strapped times please don't be taken in, they're not a customer friendly company.”

Helpful Report

Posted 3 years ago

“I have made a few purchases and have been happy with the price and quality of everything, You will wait on delivery so make sure you order in plenty of time.”

Helpful Report

Posted 3 years ago

“Easy to use app, lots of good quality products, lots of variety, been happy so far, delivery good as stated.”

Helpful Report

Posted 3 years ago

“Great service and fitted perfectly will be ordering again”

Helpful Report

Posted 3 years ago

“good product arrived on time .. Thank you”

Helpful Report

Posted 3 years ago

“Always delighted by any clothing I have purchased.”

Helpful Report

Posted 3 years ago

“use caution with sizes”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001565, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Not impressed with returning items and the % offered, it is shameful bordering on being a RIP Off. I will have to pay but will know better next time.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001543, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews