LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DISGUSTING COMPANY **AVOID at ALL COSTS** Two dresses ordered. One dress was wrongly advertised on the website. The dress was obviously a cheaper copycat that had features similar to the advertised dress but was certainly not the dress I had purchased. The other was three sizes bigger than the sizing chart provided. My experience with the company has been extremely disappointing. The products are not fit for purpose and thus False adverting, this company is trading illegal. I am waiting for further information from the company as to the outcome of my situation I do not want to receive (Following quote from the company) ‘a) a reward of 50% of the product's value, which you can use on your next order to get discounted price. ’ as I do not want to waste my money on a product falsely advertised and be in the same situation b) ‘Keep the item with a refund of 30% of the product's value.’ - after spending £120 30% isn’t good enough. a full refund inc covering the return costs (return cost £25) at this point will only be acceptable before I take further legal action.”

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Posted 4 years ago

“I ordered six different summer tops at one time. I got 4 so far. All items STINK LIKE POOP! Febreeze didn't help, washing is impossible. Cheaply made cut fabric, most without hems! NO tags on anything. They came in broken wrinkled up zip lock style bags that were dirty! None are as described. Two of the tops have a neckline that wouldn't fit a five year old but the rest is huge! 3 Horrible quality. Just horrible everything. Do NOT purchase from this company!”

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Posted 4 years ago

“I have recently made a few purchases. from light in the box and items I have received were much to my satisfaction the only items I were not happy about pairs of trousers I received I was very disappointed with them they would be better if they were cotton Had a problem with tops I received not up to scratch I think they were made of cheap material - they could have been better Waiting for dresses hopefully they fit as Chinese sizes are very different to ours. I have had to wait nearly 1/2 months for orders placed . I also think that orders could be handled better and could be early dispatched than the are better material should be used on many garments as now they use cheap material on many items could be better on customer service I think they should do orders quicker than now.”

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Posted 4 years ago

“Very good Thank you”

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Posted 4 years ago

“Ordered 3 Items, very excellent on arriving, excellent quality garments, Brillant on value,”

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Posted 4 years ago

“Very happy with all the items i have bought and I have been buying from them for a long time now good quality p+p is not to bad”

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Posted 4 years ago

“Affordable, great quality items I have purchased recently.. From lights for the garden to a water feature . All arrived on time and well packaged. Thanks”

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Posted 4 years ago

“Delighted with products & with delivery service. Will use Light in the Box again.”

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Posted 4 years ago

“It’s a reliable website and I’ll be sure to buy from here again.”

LightInTheBox 5 star review on 31st May 2022

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Posted 4 years ago

“Trouser we’re too small and I’ve contacted customer service three times but no reply”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26067456, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Nice clothes at a sensible price”

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Posted 4 years ago

“Lovely fit and not expensive”

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Posted 4 years ago

“I ordered a small mens hip shoulder bag which was delivered on time. The item is perfect, very well manufactured and meets the advertised description perfectly. A great purchase. Thank you.”

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Posted 4 years ago

“A new selling platform I know. I tried the first time last month which bring me a good experience. I definitely will buy again.”

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Posted 4 years ago

“Hello, I am really pleased to have gotten this access to express my views with my transactions with your establishment. I must confess my displeasure with the engagement, and also stress the fact that this was my first transaction and I had tried a test run with just this few items from all my initial orders. I made my reviews after the products were delivered, NO RESPONSE. You canceled a request from my list due to being out of stock and said you will refund. NO REFUND MADE. One of the items you supplied was a wrong item. NO RESPONSE. It is not encouraging. Thanks again Regards, Chris”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26067060, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Items arrived beautiful sandals and all in one beach wear. Very surprised about quality of items. I have since placed 2 more orders. High expectations. Thank you”

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Posted 4 years ago

“Would get 5/5 but items take a long time to arrive, my order was about 4weeks. Plus can be difficult to judge size for some clothes. But overall fantastic prices, lots of different things you can't find in shops. Will definitely purchase more from this site.”

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Posted 4 years ago

“I recently ordered an oximeter. My item arrived with no issues. The product is exactly as described and i am very happy with my purchase. and I will continue to shop with LightinTheBox!!!”

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Posted 4 years ago

“Great quality good price”

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Posted 4 years ago

“As long as you don't mind waiting for delivery these guys are well worth a look at I was very pleased with my purchase”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews