LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,292 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I have been extremely impressed with the product purchased. The delivery had been as indicated. The product itself is brilliant. The fabric, tailoring, attention to detail. Worth buying. I would suggest posting more photos of the product, for example the cuffs and collars etc. would be an advantage as the tailoring is worth mentioning/ experiencing.”

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Posted 4 years ago

“Stand out products every time Just be careful of sizing - there can be a big difference from the size that will fit you on one product to that of the next”

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Posted 4 years ago

“They are an innovative and highly creative company. I have a most elegant grey silk dressing gown from them which I love. Also some colourful jogging bottoms. However I am not as impressed by their shirts, which, in design and material, leave something to be desired. But overall, really good products.”

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Posted 4 years ago

“First time using lightInTheBox, after I purchased the items, I read some of the reviews, I was really apprehensive as some of the reviews were awful. I Ordered a dress, jumper and cardigan. Really delighted with all 3 items. The only thing I have a issue with is I had to wait nearly 3 weeks for the items to be delivered, in fairness it did say I would have to wait that time.”

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Posted 4 years ago

“My top I ordered in xl was lovely but too big. Its very hard ordering from China, as your sizing is quite different. Haven't tried on the dress yet a looks a bit large I think”

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Posted 4 years ago

“I bought a coat 6 months ago the wool bobbled after 2wks , and i have just bought a pair of suede shoes after one week they fell apart this company should be closed for ever its complete rubbish twice bitten never again.”

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Posted 4 years ago

“Awful company with a shockingly bad return policy that make it impossible for you to not lose money if an item does not fit correctly. I strongly advise against using this company. SHEIN provide better quality products for similar prices and a first class returns policy.”

LightInTheBox 1 star review on 30th May 2022

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Posted 4 years ago

“My sunflowers I ordered were very poor quality. They were all squashed and leaves fallen off . The box they were in was crushed and broken. They looked nothing like the picture on your website . Very disappointed and will never purchase anything again from this company. Wendy Raftery”

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Posted 4 years ago

“the clothes are cheap & way too small i ordered leggings size 16 my 17 yr old granddaughter who is a size 8 cant wear them either now i want to return the items & you are doing everything you can to stop me returning them i just want my money back”

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Posted 4 years ago

“Everything. DO NOTVUSE THIS COMPANY. Delivery times awful, quality of goods appalling. Don’t try to return anything as you get swindled.”

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Posted 4 years ago

“I ordered a dress that looked lovely in the picture, but when it arrived it wasn’t! Didn’t look anything like & very badly made, cheap fabric. I won’t try to return it to China, they should have a return place in UK, post would cost more than the dress. I wouldn’t recommend anyone to buy from this company.”

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Posted 4 years ago

“I ordered an ivory jacket to go with a dress I have bought for a wedding which I’m positive I put size 12 on, I contacted the company to inform them I needed the size changed as it had not been shipped yet and was told that the item was a made to order selection. This meant that if I cancel I would only get 50% back and a handling fee would be charged if I changed the size or requested an handling fee! I have searched their site and looked at my order confirmation and there is nothing that states it is made to order or their handling fee or that o get only 50% back, I have refused to pay the handling fee and insisted on a full refund.”

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Posted 4 years ago

“Very quick reply to solve the misunderstanding issue with packaging. The quality is as described, good and reliable materials.”

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Posted 4 years ago

“I have brought two items of LightInTheBox some dance shoe and a dance dress both fit perfectly and I didn’t have to wait long for them to be delivered”

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Posted 4 years ago

“Terrible. Do not order from this company. It is impossible to return products”

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Posted 4 years ago

“do not order - i received a white dress with no tags - the dress was filthy dirty with marks all over it and it was disgusting and looked like someone had smeared snot all over it ! - returns are shocking DO NOT ORDER”

LightInTheBox 1 star review on 28th May 2022

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Posted 4 years ago

“Should have read the reviews before purchasing. Geez”

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Posted 4 years ago

“Don't order! Nothing is as it looks on the pictures! It's all low quality copies poorly made and most likely under horrible conditions to the people making it. Bad fabrics, not what you see in the pictures which is obviously taken from another site. Everything is made with low quality materials and nothing like the pictures and then you have to pay customs on top! So regeret my order and now they wont refund all the items! Completely hoax and fake. No integrity - don't trust them!”

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Posted 4 years ago

“This company is a total rip off!!!! Don’t fall for their models, their prices or their products. Awful awful awful!!!!! I have never been so disappointed. The dresses I got were thin, made of ridiculous material…nothing like what they described them as…just an awful company. I feel like I got punked, disabelief, I can’t believe I fell for this junk. Never again! Don’t even download this stupid app, it’s a waste of time, waste of your money, waste of your sanity. Ridiculous…what a waste. They need to be reported and fined for all the junk they sell. Very disappointed. I can’t believe I fell for it, lesson learned!”

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Posted 4 years ago

“DO NOT TOUCH THIS COMPANY WITH A BARGE POLE. PRODUCTS ARE OF POOR QUALITY AND RETURNS POLICY MAKES IT IMPOSSIBLE TO RETURN ITEMS FOR REFUND. CERTAINLY DON'T BELIEVE THEIR CLAIM TO BE LISTED ON THE NEW YORK STOCK EXGHANGE.”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,292 reviews