LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I've ordered 1 item so far, which turns out a little small but I'm happy to try again as there's so much choice here! There's an outfit for every occasion, be it formal or a little more casual. All the items look lovely! I'm filling up my wish list nicely too! Easy to use user friendly website too.”

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Posted 3 years ago

“Absolute scammers, beware once you've parted with ur money you'll be ignored”

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Posted 3 years ago

“Good quality and value for money and unlike some other online retailers they are as they look on the photos”

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Posted 3 years ago

“I ordered this dress to wear to a wedding: https://www.lightinthebox.com/de/p/a-linie-v-ausschnitt-knie-laenge-tuell-brautjungfernkleid-mit-plissee-durch-lan-ting-express_p7694983.html?_ga=2.170599712.1669685572.1653381640-1212037561.1653381640 Apart from a big delay in receiving the dress the quality of the dress is leaving things to be desired. The top of the dress is done well and nicely worked, however the skirt is nothing like it was shown in the product image. I could ignore this if it was worked nicely, however the skirt really does not look nice, is worked rather flimsily, and also seemingly with the wrong/not enough fabric. Not a fabulous purchase I'm afraid.”

LightInTheBox 2 star review on 24th May 2022

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Posted 3 years ago

“Refund and Exchange Policy is Nonexistent. This is the second time I’m ordering from LightInTheBox and the service is absolutely outrageous. I ordered a second time from them so that they redeem themselves but even worse.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001510, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Simply the best love the dress the material is fantastic thank u so much forbthe quick delivery would not hesitate to buy again xx thank you so much xx”

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Posted 3 years ago

“Great love these "Men‘s Streetwear Military Chinos Shorts"”

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Posted 3 years ago

“I ordered a dress from Light in the Box for an event I will be attending in June, it arrived within 2 weeks Im very happy with it , I had to iron it but after a couple of weeks in transit I expected that, theres quite a few items I like on the site and I will be ordering again!”

LightInTheBox 5 star review on 24th May 2022

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Posted 3 years ago

“Great buy great price .fit perfect and arrived within the delivery scale ..will use again”

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Posted 3 years ago

“I have received incorrect items and items not fit for purpose. You are now ignoring all emails and refusing to refund me. I have checked online reviews for you and it appears you don't refund people when they return their goods. All in all it appears you are a sham company ripping customers off. I want a 100% refund for the items or will be reporting you to the trading standards in the uk.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001447, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“Easy to use. Quick service and item arrived ahead of time.”

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Posted 3 years ago

“Very pleased with blue dress. Still awaiting rest of order, hopefully soon?”

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Posted 3 years ago

“Used this site twice now and I have been really pleased with all items received, I have placed a third order and can’t wait for the goods to arrive”

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Posted 3 years ago

“SCAMERS! Buyers be aware. I ordered almost 50 dollars worth of items at the beginning of May, its the end now and I still haven't received anything yet, on top of unanswered emails. They don't even deserve one star in my opinion. DON'T DO IT!!!!”

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Posted 3 years ago

“Actually I would rate this company with 1/4 star because their products and customer service is horrible! I bought a simple watchband which has a difficult clasp instead of a typical buckle. It's horrible. I tried to return it but they made it a hassle and offered to refund me 15% of the item price instead or 30% off on a future order. Then they sent me an email indicating that this issue was resolved. It was not resolved and as far as I'm concerned, I will never order from them again. Stay with a reputable company because THEY ARE NOT!!!”

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Posted 3 years ago

“Glanced at the reviews here before ordering and seen 4 stars average rating at top left of screen so went ahead and ordered Goods received don't fit and on trying to arrange return of goods and a refund have been told I will have to return goods to China (costing the price of price of goods!) or accept a refund equal to 10% of goods value so in other words I have been ripped out! I have now read through the reviews on this site an 99% of them are one star so how come it is showing four stars average rating at the top of the screen? Have been ripped out twice by the look of it!”

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Posted 3 years ago

“Absolutely disgusting.....Stay Away From This company....Disgusting....”

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Posted 3 years ago

“This company has disgusting customer service! I ordered 3 items on 23 April 2022, none of which have arrived (23 May). I have emailed several times to ask for repayment, most of which have been ignored, but the two replies i have received only reply in Spanish!!!!”

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Posted 3 years ago

“I agree wholeheartedly with the comments by others, there is a clear policy to block returns, customer service is not in their vocabulary. I complied with every detail published but have had no response whatsoever. DO NOT USE - Light may be in the box but certainly not at the end of the tunnel.”

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Posted 3 years ago

“Very unsatisfied with cheap clothes that did not look like the pictures advertised.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews