LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,248 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“Garment not delivered sighting 'lost in transit' Requested refund, not received to date”

Helpful Report

Posted 3 years ago

“I ordered 2 outfits. Gave my measurements. The outfits did not fit at all. All they did was take a small pattern and made it wider. If I would have been about 6 inches shorter maybe it would have fit but I doubt it. Their clothes are not for American women. I returned the clothes for a full refund. The clothes were returned in March and it is end of May. Still no refund yet. It cost me $75 to return the clothes to them. I'm expecting that to be refunded too. I have contacted them many times and have sent many pictures. Still no refund. They are not a good company to do business with. I do not recommend buying from them.”

Helpful Report

Posted 3 years ago

“Very poor quality product, did not match image on website, far far too small. Looked like army fatigues not casual jacket. To get a refund would have to incur prohibitively expensive cost of posting to China or accept a small discount. Absolute disgrace from start to finish and what's worse is that the same product images appear on more than one website so they are trading under multiple mail order companies. Stick to trusted local companies.”

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Posted 3 years ago

“I am sad to say that the products are of very low quality and I would not recommend this site to anyone. My son unfortunately was sent a message of having to pay extra and the company ended up charging him around 40 dollars extra for shipping which my husband had already paid. They were asking for his credit card but luckily gave him his debit card. This is very shady. I will NEVER buy from this company again.”

Helpful Report

Posted 3 years ago

“Quality and sizing are great and are as described on the website. I’ve already ordered another 6 items after receiving my first order recently. The only negative was the time scale of receiving my order not that it was late but that 2 weeks is long but totally expected due to it being an international order. Many thanks”

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Posted 3 years ago

“Ordered ages ago and the processing time is forever. I ordered this item for a particular event and it wouldn’t arrive in time. Even though the item hasn’t yet been sent they will only offer 50% refund on the item. This is a terrible company and I wish I had read the reviews before ordering”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY!!! I ORDERED SEVERAL ITEMS AND MOST OF THE JEWERLY AND SANDALS WAS VERY POOR QUALITY AND THE CLOTHING TO SMALL. I DID EVERYTHING THEY ASKED TO RETURN SOME OF THE ITEMS...WHICH INCLUDED...CONTACTING THEM TO START A TICKET, TAKING PICTURES OF EVERYTHING OUTSIDE OF THEIR PACKAGES AND YOU HAVE TO TAKE PICTURES OF BOTH SIDES OF EVERY ITEM....ALL IN ALL I PROBABLY SPENT ABOUT AN HOUR IN TOTAL TRYING TO RETURN THESE ITEMS AND THIS IS WHAT THEY SAID....Dear customer, Appreciate your efforts in providing the pictures, however we apologize that we are unable to determine the quality issue from the pictures provided. Nonetheless, if you believe that there is a quality issue and have more pictures or a video that can reflect the issue related, we are still able to further assist in providing them to the supplier and negotiate possible solutions. Seek for your patience and understanding.....NO ONE SHOULD HAVE TO GO THRU ALL OF THIS FOR A REFUND!!!!! ORDER# 2204262154554121”

Helpful Report

Posted 3 years ago

“This company has left my friend in tears. She has lost £130 as it was impossible to ask for a refund on the site which went in circles. Awful products ridiculous sizing and YOU WILL NEVER GET A REFUND. AVOID THIS COMPANY!”

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Posted 3 years ago

“Quick delivery, excellent product and very good updates and communication.”

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Posted 3 years ago

“You have to return your goods to CHINA. It costs more than the item.”

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Posted 3 years ago

“I love my wedding dress and the skirt.I am looking forward to wear my wedding dress on my special occasion 🥰”

LightInTheBox 5 star review on 17th May 2022

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Posted 3 years ago

“Sizes and quality dreadful.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 25940173, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 3 years ago

“A great way to shop if you have the time to wait for your purchases, cheap and affordable and great products”

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Posted 3 years ago

“Absolutely great company and the service is excellent I would definitely recommend.”

Helpful Report

Posted 3 years ago

“The dress arrived within the time suggested and was as described. The jacket could have been improved by being a little more generous with in fit. This is an attractive outfit in lovely colours, for a good price.”

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Posted 3 years ago

“Stay well clear Impossible to return goods”

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Posted 3 years ago

“I found the designs on offer with LightinTheBox unusual and inspiring and I will certainly be back for more over time”

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Posted 3 years ago

“Recently brought some clothes from here! Delivery was good and within the estimated delivery. Clothes are all absolutely amazing”

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Posted 3 years ago

“exactly as described and very lovely”

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Posted 3 years ago

“All purchases excellent, keep up the good work.”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,248 reviews