LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,313 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,313 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 11th August 2026

Thomas Corden

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

429

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use app, lots of good quality products, lots of variety, been happy so far, delivery good as stated.”

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Posted 4 years ago

“Great service and fitted perfectly will be ordering again”

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Posted 4 years ago

“good product arrived on time .. Thank you”

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Posted 4 years ago

“Always delighted by any clothing I have purchased.”

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Posted 4 years ago

“use caution with sizes”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001565, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Not impressed with returning items and the % offered, it is shameful bordering on being a RIP Off. I will have to pay but will know better next time.”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001543, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“I've ordered 1 item so far, which turns out a little small but I'm happy to try again as there's so much choice here! There's an outfit for every occasion, be it formal or a little more casual. All the items look lovely! I'm filling up my wish list nicely too! Easy to use user friendly website too.”

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Posted 4 years ago

“Absolute scammers, beware once you've parted with ur money you'll be ignored”

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Posted 4 years ago

“Good quality and value for money and unlike some other online retailers they are as they look on the photos”

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Posted 4 years ago

“I ordered this dress to wear to a wedding: https://www.lightinthebox.com/de/p/a-linie-v-ausschnitt-knie-laenge-tuell-brautjungfernkleid-mit-plissee-durch-lan-ting-express_p7694983.html?_ga=2.170599712.1669685572.1653381640-1212037561.1653381640 Apart from a big delay in receiving the dress the quality of the dress is leaving things to be desired. The top of the dress is done well and nicely worked, however the skirt is nothing like it was shown in the product image. I could ignore this if it was worked nicely, however the skirt really does not look nice, is worked rather flimsily, and also seemingly with the wrong/not enough fabric. Not a fabulous purchase I'm afraid.”

LightInTheBox 2 star review on 24th May 2022

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Posted 4 years ago

“Refund and Exchange Policy is Nonexistent. This is the second time I’m ordering from LightInTheBox and the service is absolutely outrageous. I ordered a second time from them so that they redeem themselves but even worse.”

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Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001510, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Simply the best love the dress the material is fantastic thank u so much forbthe quick delivery would not hesitate to buy again xx thank you so much xx”

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Posted 4 years ago

“Great love these "Men‘s Streetwear Military Chinos Shorts"”

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Posted 4 years ago

“I ordered a dress from Light in the Box for an event I will be attending in June, it arrived within 2 weeks Im very happy with it , I had to iron it but after a couple of weeks in transit I expected that, theres quite a few items I like on the site and I will be ordering again!”

LightInTheBox 5 star review on 24th May 2022

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Posted 4 years ago

“Great buy great price .fit perfect and arrived within the delivery scale ..will use again”

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Posted 4 years ago

“I have received incorrect items and items not fit for purpose. You are now ignoring all emails and refusing to refund me. I have checked online reviews for you and it appears you don't refund people when they return their goods. All in all it appears you are a sham company ripping customers off. I want a 100% refund for the items or will be reporting you to the trading standards in the uk.”

Helpful Report

Posted 4 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26001447, Would you please login you litb account and reply when you feel free? Sincerely Customer Service.

Posted 4 years ago

“Easy to use. Quick service and item arrived ahead of time.”

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Posted 4 years ago

“Very pleased with blue dress. Still awaiting rest of order, hopefully soon?”

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Posted 4 years ago

“Used this site twice now and I have been really pleased with all items received, I have placed a third order and can’t wait for the goods to arrive”

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Posted 4 years ago

“SCAMERS! Buyers be aware. I ordered almost 50 dollars worth of items at the beginning of May, its the end now and I still haven't received anything yet, on top of unanswered emails. They don't even deserve one star in my opinion. DON'T DO IT!!!!”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,313 reviews