LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,292 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,292 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

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“I found the designs on offer with LightinTheBox unusual and inspiring and I will certainly be back for more over time”

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Posted 4 years ago

“Recently brought some clothes from here! Delivery was good and within the estimated delivery. Clothes are all absolutely amazing”

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Posted 4 years ago

“exactly as described and very lovely”

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Posted 4 years ago

“All purchases excellent, keep up the good work.”

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Posted 4 years ago

“Easy ordering steps Good quality value products Good delivery service”

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Posted 4 years ago

“I love shopping with lightinthebox everythig i bought is excellent”

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Posted 4 years ago

“Happy customer”

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Posted 4 years ago

“Lots of choices, good clear pictures, ensure to check delivery times but always quick service on email and chat. Always worth a look.”

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Posted 4 years ago

“Have placed 2 orders recently. I like the unique style of clothes they offer and they are great value for money. The delivery time is about a fortnight which I think is good. Will be purchasing again in the not too distant future 😊”

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Posted 4 years ago

“First time customer of this seller, and I am really pleased with my item, quick delivery as well. Will be buying from them in the futures”

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Posted 4 years ago

“They sell garbage cheap. Then play games if you want a refund. Typical Chinese company. Horrible cheap quality in fact using word quality is wrong. This is garbage fake copies.”

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Posted 4 years ago

“Ordered good which has taken 3 weeks items terrible quality paid £95 for 4 tankinis contacted the site offered me 10 % back or 20% or said to return would cost me half the value i paid I am so upset saved hard to buy these thinking of taking legal action so upset”

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Posted 4 years ago

“Disgraceful quality. Bought two cardigans and the quality of the material and the construction was appalling. They had holes, stitching unravelling, buttons too big for buttonholes, etc. I blame myself for not checking reviews. Hope you read this and save yourself the angst. Won't even bother with any refund process. It would be an exercise in frustration.”

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Posted 4 years ago

“Poor customer service. I'm trying to return my purchase since I received and the service is horrible. They said 24hr but is more than that and no answers or anything else. The fabric is poor, big size, completely different than website.”

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Posted 4 years ago

“Dress does not fit . Cannot get details on how or where to return the dress . Very bad service . DON’T SHOP IN LIGHT IN THE BOX”

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Posted 4 years ago

“They do not refund the material is cheap and flimsy. I paid £60 for what i thought was a high quality dress for a wedding when it came i was so shocked it was the cheapest tinnedt material with bad stitching. I am now still four weeks in arguing to get my money back the offered 50% of not to return or 70% off another product. It is soo bad honestly it makes you want to cry. I wish I had done more research on the company.”

LightInTheBox 1 star review on 17th May 2022

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Posted 4 years ago

“Sizing off, quality shocking. Don't bother ordering.”

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Posted 4 years ago

“Light in the box never sent my order but just took my money. 146.25. I am very very disappointed. Your company is a SCAM. You all are crooks. I am working with my bank to make sure you get what you deserve. It has been since April 4th and I still have not received anything. I WANT MY MONEY BACK NOW.”

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Posted 4 years ago

“Got to keep my money as did not fall for these pictures.”

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Posted 4 years ago

“Terrible return policy. Terrible products”

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Posted 4 years ago

LightInTheBox is rated 3.8 based on 9,292 reviews