LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.77

3.8 Rating 9,247 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the best place to buy your holiday clothes, great service and excellent quality. Very pleased with my orders.”

Helpful Report

Posted 3 years ago

“Although the products were of acceptable quality, their description was very misleading and wrong. Both tankinis were described as 2 piece swimwear but one was a one piece swimsuit and the other was the tankini top only even though they had said it came with briefs! Was offered a discount but still disappointed when you can’t trust the description!”

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Posted 3 years ago

“Good cheap gear would buy again”

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Posted 3 years ago

“If you had an automatic returns policy which made it easy you would have had a lot more business from me as some of your items are good but you made it so difficult I ended up keeping things I will never wear”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26431821, Would you please login you litb account and reply when you feel free? You can also find the message in your email# s****iv@hotmail.co.uk Sincerely Customer Service.

Posted 3 years ago

“Delivered quickly and good quality shirts”

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Posted 3 years ago

“I would definitely have given a higher score if the returns process wasn't so complicated and expensive. £22 for a return is outrageous. Also I felt I was blamed for the sizing being incorrect. The dress was well made, just didn't suit me. Would be so much easier to include a returns label like other companies. Has put me off buying again.”

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Posted 3 years ago

“I have already ordered another dress in a different colour. The dress is 4 inches too long but easy to turn up. I am a in between a size 12/14 and the xl is a little bit big. I’ve ordered a large this time.”

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Posted 3 years ago

“Very slow delivery. No returns label supplied. Slow to refund.”

Helpful Report

Posted 3 years ago

Dear customer, This is Bloo, supervisor of customer service, Lightinthebox. For your issue I have created ticket# 26431932, Would you please login you litb account and reply when you feel free? You can also find the message in your email# mar****ine@outlook.com Sincerely Customer Service.

Posted 3 years ago

“Thanks for the products here my pixie cut wig I purchased is just the best”

LightInTheBox 5 star review on 6th July 2022

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Posted 3 years ago

“I purchased 2 dresses only to receive one, I tried contacting customer service if y, ou can call it that, there is no one to actually speak to still not resolved my problem, I want to cancel the missing dress BUT HOW very disappointed with the websiye”

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Posted 3 years ago

“A very good company to order from, my goods were as advertised and of great quality, will use this company again when needed”

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Posted 3 years ago

“No complains”

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Posted 3 years ago

“Very good quality great delivery very pleased with my order exactly what description said”

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Posted 3 years ago

“I have ordered a few things from this site & have a few opinions of my own. You must check the sizing charts on everything u order. The majority of ladies wear is targeted at perfect 6’ tall, size 0 model, not so good if you’re 5’1” & a size 16, so expect to pay extra for alterations if u can’t sew like me! 🫣 Expect a lengthy wait for delivery to the UK & beware that delivery dates are not always honoured. I’m essence you CANT return items, it’s just not feasible, so check reviews for extra sizing, fabric or extras the info guide doesn’t give you! It’s a good & varied site with exceptional choices, you just need to be careful as noted above. Enjoy your purchases & good luck 😉”

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Posted 3 years ago

“I recently made my first purchase on "Light In The Box" and I was pleased with the delivery. The option to insure against 'extra charges' was refreshing and assuring in light of the 'scam messages' we all receive these days. I was also delighted that all three items were in the one package, and they arrived relatively sooner than other websites I have used in the past. I would quite happily order from here again without any reservation.”

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Posted 3 years ago

“I ordered a beautiful 1920's Gatsby Charleston Sequin Cocktail Dress, it was half price, Absolute Bargain! delivery was quick, very pleased with my overall experience. Will definitely use again.”

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Posted 3 years ago

“The little frog's are delightful.”

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Posted 3 years ago

“I have purchased several items from ltb and so far I have not experienced any bad items,shoddy items ,or poor delivery of items”

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Posted 3 years ago

“Good service, would use again.”

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Posted 3 years ago

“Great delivery service,great quality of t-shirt. Thanks!!”

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Posted 3 years ago

LightInTheBox is rated 3.8 based on 9,247 reviews