LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great platform, I highly recommend it.”

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Posted 5 years ago

“Great platform by all standards. I recommend”

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Posted 5 years ago

“processing and shipping times times are precise. all products that I bought are very good qaulity. Still my best e shop!!!”

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Posted 5 years ago

“this is a good product”

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Posted 5 years ago

“Great product!”

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Posted 5 years ago

“Great product”

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Posted 5 years ago

“It's really good. It offers a lot of unique items. Really fits my fashion.”

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Posted 5 years ago

“good, test”

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Posted 5 years ago

“LightInTheBox offer great Service. The customer service is very helpful. I would recommend this Company.”

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Posted 5 years ago

“Great products, fast delivery, kind and very helpful customer service! Couldnt ask for better! Will be buying on Light in the box soon again!”

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Posted 5 years ago

“Great products and fast delivery! The customer service is nice and helpful. Will buy again soon!”

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Posted 5 years ago

“Bought on LIGHT IN THE BOX for 5 years, couldnt be more happy with all items, and deliveries, customer support is very kind and helpfull. Product quality is great! Everytime I have one problem all can be resolved in short time. Thanks LIGHT IN THE BOX:)”

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Posted 5 years ago

“Two days ago I received my package, much earlier than I expected. Product received was great. I have ordered stress revealer and it is so cute. Service, products and shipping is very easy to understand and excellent. Will still purchase more orders fro this site.”

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Posted 5 years ago

“2 days ago I received my package, it was much quicker than I expected and product I ordered was so cute. I have ordered stress releaver and it was much greater than I have expected. Both service and shipping was great. Will of course submit more orders.”

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Posted 5 years ago

“LightInTheBox is a great ship where you can buy anything you need. Depending on the shipping courier the delivery time can be very fast. Customer service is always happy to help with any questions or concerns. The quality of products is very good as well!”

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Posted 5 years ago

“I have been a customer of this super cool website for several years already. Not only the clothes and other stuff which I bought are of good quality, but the price is 2-3 and even 5 timwes cheper thn in local shops. sometimes the delivery is slower than advertised. but I can totally understand as it's not lightinthebox fault, delays happen in transit especilly during covid outbrake. Fully recommended!!”

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Posted 5 years ago

“Few months ago, I bought a usb c charger in this website. To be honest, I was not satisfied with them at all. Slow parcel, bad quality of charger. However, their report ticket system is wonderful working. They had refunded my money back due to quality of product. They gave me a good experience at customer service. Since the good experience of customer service, I liked to give them another chance, so I made another order in their website. This time, I order a pair of shoes. I must to say, the quality is good, and the speed of parcel has been improved. So, I like to give them 5 stars to encourage them to be better and better. Thumbs up to them!”

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Posted 5 years ago

“I love their products, the time was accurated. It took 24hs to process it and 7 days to arrive to the USA. Arrived with USPS. I read some bad reviews, but I tried it myself and my experience was good. Their customer service is not live so it takes 24hs to get an answer but they take care of you. I recommend Light in the box.”

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Posted 5 years ago

“All goods ordered have always conformed… All goods ordered have always conformed to the descriptions. All goods always arrived quickly, well packed and in excellent condition, all at great prices. I recommend.”