LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 cycling items. Read reviews and thought I'd never receive my purchases. Delivered this week and am delighted with the cycling gear. Nice material and quality, not what I was expecting as I had resigned myself to never receiving the goods. Order took a little longer but nothing compared to reviews. I scored 5 stars. Good luck everyone!”

Helpful Report

Posted 5 years ago

“The lights we bought for our renovation were perfect quality. A pair of led light double halo pendants with dimmer controls. Great price excellent service. Linda. Trafalgar, Australia.”

Helpful Report

Posted 5 years ago

“I ordered 3 phone cases and they were even nicer than pictured! I received them in a week which was a shock since they came from China! Paid under $40 for all 3 and they were well worth it.”

Helpful Report

Posted 5 years ago

“My sincere advice : Never never never buy from this company. They took my money. They said the medical item was shipped Never arrived They do not answer my emails CONCLUSION: ordinary thieves They should be put in jail”

Helpful Report

Posted 5 years ago

“Ordered some led strip lights from here since they were cheap but after ordering them I read some reviews for the app and canceled my order. I requested a refund and got a full refund a few days later. I was very surprised and delighted.”

Helpful Report

Posted 5 years ago

“I placed an order earlier this week on lightinthebox. I am new to this website, and after reading all these bad reviews, I've cancelled the order after 4 days. The Item was not shipped yet, and within 24 hours, I go refund from the company.”

Helpful Report

Posted 5 years ago

“After watching all this horrible reviews I was scared of making a order thru this company. But thanks God I got my order complete. It was a week late of the time they promised, but I understand that we all going thru difficult times right now with the Coronavirus.”

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Posted 5 years ago

“LightintheBox sucks. They will never, ever, ever let you unsubscribe. I get at least one message a day from these a-holes.”

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Posted 5 years ago

“Ordered face mask. Delivered on time and in great condition. Great quality. Thank you. I reccomend Light in the box definitely.”

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Posted 5 years ago

“I complained bitterly that my order never arrived and just as I gave up hope it was delivered today,i take back all my nasty comments and apologize”

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Posted 5 years ago

“They are fine”

Helpful Report

Posted 5 years ago

“I'm not sure if I was just stroked with luck compared to others, but my jacket arrived perfect within the 4-8 working days it said it would, and the quality is great, I love it (it even comes with a nice little inside pocket, which is always a plus!) I was originally going to give it 4 stars, the only issue I could think of would be that I couldn't track the package whilst it was being delivered (although I am willing to forgive some glitches like that), but seeing as the amount of negative reviews that this website gets, I thought it deserved a full 5-star just to help boost its reputation, since from my experience, I am very satisfied with the product and the time it took to arrive, and I know I'll definitely be using this website again if I find anything I like in the future :)”

Helpful Report

Posted 5 years ago

“Don't listen to the people that say this is a scam I bought airpods and they did take 15 days to ship but it did come in. Lightinthebox is completely safe. All those people that are saying it is a scam could be spam people they are probably coming from wish.com trying to make this place look bad its completely safe. I Guarantee that.”

Helpful Report

Posted 5 years ago

“If it's this easy to review something, I don't find the review site that credible. Anyone could write anything. If I were a competitor, I would flood your guys' website with poor reviews. Hopefully this review doesn't count towards their overall score because I have never used this website.”

Helpful Report

Posted 5 years ago

“I ordered my wedding dress from here. I was advised it would take up to 4 weeks to arrive as it was custom measurements. It arrived a week earlier than expected and was perfect. Fitted perfectly and was just as described. Everyone commented on how beautiful the dress was. I would definitely use again.”

Helpful Report

Posted 5 years ago

“Unless you are a computer genius stay away. Their return policy is a fraud. I had to send back a pair of sneakers to China at a cost of $30.00, sneakers cost $17.00. Fortunately Master Card stopped the order but I had to pay the return of $30.00 . Post office said this to me, "...they see this every week Americans being ripped off". In my opinion opinion go to your local store and pay a little more and get good service. I am out $30.00”

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Posted 6 years ago

“I ordered 4 blouses and was very happy with the quality and fit. I would recommend these products to friends and family.”

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Posted 6 years ago

“Was unsure about this site after reading the reviews was like don't think my picture jumper will come but it did and its so beautiful I'm happy 😊”

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Posted 6 years ago

“the products worth the value and the wait”

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Posted 6 years ago

“The delivery is quite fast but it take time to process the order. Products are quite worth the value”

Helpful Report

Posted 6 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews