LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,206 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muy buen servicio recibí mi paquete en 2 semanas”

Helpful Report

Posted 6 years ago

“Dress, beautiful fabric, lovely pattern, well made, and fits, just needs shorting. Excellent value.”

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Posted 7 years ago

“The shop answered very well, healed all my doubts and quickly. order was sent on time, arrived well packed and with full operation. Good!”

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Posted 6 years ago

“easy to buy, get lots of points of every purchase and review, then change points to coupon, which can be used without limitation. so many choices, in past I hated the shipping time, it's too long. but recently the problems seems has been resolved. My last order was delivered within 15 days from China. It's really good! Super buy.”

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Posted 6 years ago

“one of the best online international stores, support was great when I had issues with local customs. I bought a dress, quality is great and exactly as advertised. Will buy again!”

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Posted 6 years ago

“Got my item on time and very satisfy with the quality”

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Posted 6 years ago

“I've bought two necklaces and despite having requested shipping without tracking, the products arrived in perfect order in my house, in addition to earlier than expected. I am very satisfied and will be back to buy soon.”

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Posted 6 years ago

“I am very happy with my purchase. I bought a shirt and a swimming suit. They arrived on time. The quality was great! I could follow up my package all the time. I will buy from them again.”

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Posted 6 years ago

“I am very satisfied, and received all my orders as promised, just in time. I also enjoyed the customer service and their special attention to my doubts. Thanks a lot!”

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Posted 6 years ago

“I love LightInTheBox ordered a custom made dress and it was more than I could hope for!!!!”

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Posted 6 years ago

“The orders arrive fast and the products are of very good quality, the service is excellent! I will definitely recommend this page to my friends.”

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Posted 6 years ago

“I bought a dress from Lightinthebox.com Very good experience, fast delivery, good product. Will definitely purchase again!”

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Posted 6 years ago

“Everything went great! I have my products with me now and I love them I had no problems and I received good assistance from customer service concerning shipping! So thanks!”

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Posted 6 years ago

“Great shopping experience with Lightinthebox. Bought a Xiaomi telephone, it's original, I got the 20% discount so the price is really cheap for me. Will buy again.”

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Posted 6 years ago

“Good customer service and quality products, it has been a pleasure to buy in LightInTheBox. Thanks”

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Posted 6 years ago

“Good customer service and quality products, it has been a pleasure to buy in LightInTheBox. Thanks”

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Posted 6 years ago

“I've bought a Xiaomi Mi Robot 2 - great product, very popular price. The delivery was made in a promised time. I've paid customs charges and Lightinthebox made a refund as promised (with tax insurance paid). The customer service is very available and very quick in solving problems.”

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Posted 6 years ago

“Best online store with lovely products. My parcel was received on time and without any problems. I enjoyed shopping with this company and soon will be back again :)”

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Posted 6 years ago

“Our Haloween party is gonna be different this year, the products we just got from this site are of so great quality, 100% as described, if you do not want to spend too much cash at local store, this site is the place to order your products. quick shipping”

Helpful Report

Posted 6 years ago

“I bought a bike, when got it I had to pay custom fees which was a high amount, I contacted their customer service and they refund me all the money cause I susbcribed to their taxe insurance policy, that was awsome, the bike is of great quality, ready for the next Bikers Pro competition. I recommend this site, best one on line I have tried so far.”

Helpful Report

Posted 6 years ago

LightInTheBox is rated 3.8 based on 9,206 reviews