LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,208 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our Haloween party is gonna be different this year, the products we just got from this site are of so great quality, 100% as described, if you do not want to spend too much cash at local store, this site is the place to order your products. quick shipping”

Helpful Report

Posted 6 years ago

“I bought a bike, when got it I had to pay custom fees which was a high amount, I contacted their customer service and they refund me all the money cause I susbcribed to their taxe insurance policy, that was awsome, the bike is of great quality, ready for the next Bikers Pro competition. I recommend this site, best one on line I have tried so far.”

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Posted 6 years ago

“I was afraid of placing order with an international company, but when I got my product via economic shipping in 17 days, I was surprised , the ítems are like described, and the Price is unbeatable, I refer the page to all my Friends.”

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Posted 6 years ago

“Good company, quick delivery,e asy return policy. friendly customer service. I sold all the ítems of my first order cause my Friends loved them so much, now I am ordering again.”

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Posted 6 years ago

“Was refered to this company by a friend. I placed an order for some t-shirts, delivery was on time, customer service very hepful and kind. This is a place to order cheap Price and doog quality products.”

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Posted 6 years ago

“Because it is amazing shop.”

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Posted 6 years ago

“I love this website. Good price, super shipping and professinal customer service. And most importantly, the dress fits my daughter perfectly. She was very happy to wear it in her birthday party. I really apprciate it. I have a very good shopping experience and I will shop again.”

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Posted 6 years ago

“Excellent experience, perfect products, great customer service! Trustable! I reccomend LITB wholeheartedly!”

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Posted 6 years ago

“I bought a suit from this seller, the quality and fit were perfect, definitely recommended!!”

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Posted 6 years ago

“LightInTheBox is a very good company, !! His customer service is very professional and does his best to serve his customers :)”

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Posted 6 years ago

“LightInTheBox is a very good company, using for years, never had any issue with them, really trusteable!!!!”

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Posted 6 years ago

“I ordered a cosplay dress in Lightinthebox, it's really good quality and verrrrrrrrrrrrrrrrrrrrry cheap. It fit me well, I can't wait for go to the Anime exhibition !!!!!!!!”

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Posted 6 years ago

“Ordered a Xiaomi scooter from them, they are offering a good discount so I decided to go ahead. My order was processed fast, I chose express delivery method and got it in about a week, no problem. I am very satisfied! My scooter is exactly as I had seen it on online videos and works fine. I'm sure I'll reorder!”

Helpful Report

Posted 6 years ago

“I bought a pair of shoes from them,and I really love it. That’s why I came here to leave a comment. I was surprised that so many negative reviews here. To be honest, I ordered it 2 months ago. Before I checkout my stuff, I have acknowledged two things - first of all, lower shipment costs longer shipping time; second, it is international shopping so that refund and change are difficult to make it. Therefore, I prepare myself to relax, and just wait for good news. However, I got what I want, so I want to give them a fair comment. Keeping fighting, lightinthebox:)”

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Posted 6 years ago

“Good service, and cheap goods, a nice shopping experience.”

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Posted 6 years ago

“It's a good shopping experience, with good customer service attitude, really paitient to my question, I will recommend this website to my friends.”

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Posted 6 years ago

“Good online shop, items are cheap, but customer service is very helpful!”

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Posted 6 years ago

“good and efficient service”

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Posted 7 years ago

“All of the small purchases I made arrived in good condition and made excellent presents.”

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Posted 7 years ago

“Quality and prices as well as up to the minute styles make it a must for me”

Helpful Report

Posted 7 years ago

LightInTheBox is rated 3.8 based on 9,208 reviews