LightInTheBox Reviews

Name: LightInTheBox
Address: ????????????2??, , Shanghai, Shanghai
Rating: 3.76

3.8 Rating 9,208 Reviews

69 %

of reviewers recommend LightInTheBox

Company Reviews

Metrics

3.8

Based on 9,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

LightInTheBox 5 star review on 10th September 2024

THOMAS TRAINER

LightInTheBox 5 star review on 27th August 2024

Robert Morley

Shaun Phillips

LightInTheBox 5 star review on 14th August 2024

Lorraine Tierney

428

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Read a lot of negative reviews about this company but I have to say in there defence I have had no problems with them. Having said that I brought a watch and I decided to return it with in a certain time they stipulate, as it did not function as i expected and was refunded without any issues. They responded every step of the way through the return process and I was most impressed to be honest the best after sale service ever I was a bit shocked especially after all the bad reviews I had read. Also I had to pay £8.70 to return the item to make sure it was insured (Item £35.00) value. They refunded that as well big surprise so for me I would have no problem using them again and recommending them. I am astonished at the negative reviews they I sure people are quick to moan when somthing goes wrong but not so quick to praise good service. Well done LIGHTINTHEBOX.”

Helpful Report

Posted 7 years ago

“Service was good. Easy to navigate through there website. Items delivered on time. Quality products. Good company.”

Helpful Report

Posted 8 years ago

“The quality is very good for a cheap price.”

Helpful Report

Posted 8 years ago

“Value for Money and product choice is excellent. I selected standard shipping. It came on time. Other shipping options available.”

Helpful Report

Posted 8 years ago

LightInTheBox is rated 3.8 based on 9,208 reviews