Lights.com Reviews

Name: Lights.com
Address: 231 W. 29th Street Suite 504, New York, NY
Rating: 4.83

4.8 Rating 3,842 Reviews

99 %

of reviewers recommend Lights.com

4.8

Based on 3,842 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

8664909358

Email:

cs@lights.com

Location:

231 W. 29th Street Suite 504
New York, NY
10001

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Lights.com 5 star review on 17th July 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and customer service. I never got my order confirmation email. I called customer service and asked them to send again and my representative was very nice and said he just sent again. I still did not receive and couldnt find in my junk folder.”

Helpful Report

Posted 10 years ago

“Works well.”

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Posted 10 years ago

“I purchased lights for a candy table. I placed two seperate orders. My first order was perfect. There were no complications in using the tea lights. However, the second order I place and specifically the white tea lights, we struggled with them. Hard to turn and I want to know how I can be reimbursed for the tea lights that didnt work. If I paid for 18 lights I should be able to use all of them. I used my tea lights under rocks for a candy bar. Loved them. The bar was a big hit. I know the tea lights were a big part of that. Please advise on how I return lights that didnt work and a credit? Thank you. ***”

Helpful Report

Posted 10 years ago

“My experience was excellent. Just one minor issue, the candle packaging indicated each candle required two AA batteries, when in fact each required one. Not a distributors problem, but a (nice) surprise to me.”

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Posted 10 years ago

“I would like to say that I was very pleased with the order process and very pleased with the item that I received. Im sure I will be using your site in the future.”

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Posted 10 years ago

“the instructions were confusing, and appeared to refer to another model. they said there was a button for off and on, one for blinking, and there was a memory. I wanted only an off and on button, but the only setting is a blinking one. It is acceptable to me, because it is mostly on, but I have to unplug to turn them off.”

Helpful Report

Posted 10 years ago

“Did not get a reply on order to be shipped. Had to go back and ask.”

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Posted 10 years ago

“I accidentally ordered the wrong candles, when I notified customer service, they promptly issued me a refund.I will be buying from this company again.”

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Posted 10 years ago

“Thank you”

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Posted 10 years ago

“A little hard to navigate the website. But good products and quick delivery.”

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Posted 10 years ago

“Good selection of products, pretty reasonable prices. They shipped quickly and the votives and tealights are nice. The flame looked a little bigger on the website image, but still acceptable size. All in all a good experience, and I will shop with them again.”

Helpful Report

Posted 10 years ago

“I love the products from Lights.com! My only problem was that my last order was a gift and sent to another address. In a space provided on the website, I requested a message be sent to my friend. She received the package with no message or mention of who the package was from. In questioning why there was no message included, their answer was Sorry. It was human error & they would make sure it was brought to the attention of the department. You would think they would have tried to make me happy, as well.”

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Posted 10 years ago

“all purchases made seem to be of top quality. i havent needed to use the warranty on any items. personally i would like a few more selections.”

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Posted 10 years ago

“Ordering was easy. Product arrived in good shape. Would have rated 5* except I was unable to track the package as I didnt create an account when I ordered.”

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Posted 10 years ago

“on the most part, been happy with all my candles...except for one...went to change the batteries & the even with the door closed, it wont light ...”

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Posted 10 years ago

“Very happy with the quality and promptness of filling this order. Pillar candles were perfect, however, one pillar candle does not light. Overall we were satisfied with the products.”

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Posted 10 years ago

“Many items to choose from that are solar.”

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Posted 10 years ago

“Nice. Thank you.”

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Posted 10 years ago

“Rubber Duck lights appear to flicker which is annoying.”

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Posted 10 years ago

“Big selection but some things not available as advertised.”

Helpful Report

Posted 10 years ago

Lights.com is rated 4.8 based on 3,842 reviews