Lights.com Reviews

Name: Lights.com
Address: 231 W. 29th Street Suite 504, New York, NY
Rating: 4.83

4.8 Rating 3,842 Reviews

99 %

of reviewers recommend Lights.com

4.8

Based on 3,842 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

8664909358

Email:

cs@lights.com

Location:

231 W. 29th Street Suite 504
New York, NY
10001

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Lights.com 5 star review on 17th July 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“strongly recommend not using US Postal Service . . .delivery was not completed until we complained to our local Post Office. . .10 days after their tracking system reported delivery at our mail box. . .”

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Posted 10 years ago

“good products,service,discounts, easy to work with web site”

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Posted 10 years ago

“good”

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Posted 10 years ago

“It was exactly as advertised. They look great around the house!”

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Posted 10 years ago

“order process was good. Part I ordered was not in stock and still waiting for delivery”

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Posted 10 years ago

“Items were exactly as presented at a fair price. Web site was easy to navigate for a more pleasuable shopping experience. I will shop here again. ***”

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Posted 10 years ago

“Nice quality, speedy delivery, just wish they were brighter and in multiple colors other than just red, white and blue”

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Posted 10 years ago

“Product came broken. Just a petal on the flowers, did not want to mess with the return process. The other product (Christmas tree) is very cute but the lights dont work correctly.”

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Posted 10 years ago

“Order arrived quickly, nice quality, great pricing, although I did not realize the batteries were not included.”

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Posted 10 years ago

“Item looks great.”

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Posted 10 years ago

“The order process was easy and worked well. I received my order in a timely manner. I did have a problem with one part of my order not working, so I sent a comment to the company via their web site. I did not hear back, so I emailed. I did not hear back, so I called customer service. *** was great! He was very friendly and helpful. He said a replacement order was already in the works and I should get it this week. My suggestion would be to send a short email to the person to just let them know you received the comment and you are sending a replacement. Thanks!”

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Posted 10 years ago

“I AM VERY PLEASED WITH my orders AND GLAD TO RECOMMEND YOU TO OTHERS WILL BE USING AGAIN SHORTLY ***”

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Posted 10 years ago

“Communication with your store could be a little better. I placed an order and immediately after I saw they were the wrong color I sent a request to correct that order before they were shipped. I sent this with in seconds of placing the order online. An e-mail was even sent to me that you corrected the order which in fact you did not. I was still sent the wrong thing. I even gave my order number and it was not corrected. Considering I spent close to a thousand with you this season and look to do more I felt this should of been taken care of properly.”

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Posted 10 years ago

“Was unsure about ordering without seeing the product first but was very happy with the candles when they arrived. The shipping was fast too!”

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Posted 10 years ago

“product description needs to be clearer...Item described to have a built in timer...I expected to have something adjustable...but the timer is fixed...somewhat disappointing.”

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Posted 10 years ago

“I received my order in a timely manner. I had expected a SHIP e-mail but did not receive one... the order was sent anyway... fine with me! The item was as shown and the reviews on the site were helpful in knowing the quality of the lights. I am pleased with the battery operated string lights that I purchased. I will order from this company again.”

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Posted 10 years ago

“product was great, shipping prompt, but shipping cost for such a small and light weight product was in excess!”

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Posted 10 years ago

“Satisfied with price, speed of delivery. Website was cumbersome, too much duplication and when it came time to order didnt always add/delete line items accurately. Took too much time to select and order overall. That being said, I have already recommended your website to others.”

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Posted 10 years ago

“Cute lights reasonable prices Prompt delivery one of the sale prices was different on the page vs. in the e-mail”

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Posted 10 years ago

“I suggest that the order delivery method and ETA be prominently displayed on the website. I received the order confirmation email and clicked on the contained link, and noted the order status was in progress, with no other information provided. The order remained in that status for several days. I was concerned it would not arrive before Thanksgiving. I emailed lights.com inquiring as to an approximate delivery date, and received a prompt response that proved to be accurate. The order arrived and I am in the process of stringing the lights on the tree.”

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Posted 10 years ago

Lights.com is rated 4.8 based on 3,842 reviews