Lights.com Reviews

Name: Lights.com
Address: 231 W. 29th Street Suite 504, New York, NY
Rating: 4.83

4.8 Rating 3,842 Reviews

99 %

of reviewers recommend Lights.com

4.8

Based on 3,842 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

8664909358

Email:

cs@lights.com

Location:

231 W. 29th Street Suite 504
New York, NY
10001

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Lights.com 5 star review on 17th July 2024

116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems with order procedure. However, one item of the tow that I ordered has a defect that I can work around as I do not have time to send back for a replacement. And the replacement may have the same problem. This is a problem for the quality control at the factory in China.”

Helpful Report

Posted 10 years ago

“Yo compre con ustedes y me siento muy satisfecha de su servicio y la calidad de sus productos”

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Posted 10 years ago

“Lights were as advertised, shipped quickly, worked out of the box and included extra batteries - who could ask for more!”

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Posted 9 years ago

“Had a concern when order arrived but situaton has been resolved. All working properly.”

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Posted 10 years ago

“Great selection and prices. Fast transaction services. Easy to navigate website.”

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Posted 11 years ago

“the product is fine but I was unable to track the order as stated . The product arrived and it seemed like I missed a step in communication.It did arrive within a week or less in good condition. i could print out a receipt with the info but was confused by a lack confirmation that my order went through. Info provided was oder being processed,nothing more and three days later the order arrive. Just a bit confusing.”

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Posted 10 years ago

“Part of the order I received was defective, however once I contacted customer service, they sent a replacement right away.”

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Posted 11 years ago

“Tried a few of the strings and the lights on the deck and they seem great but havent yet hung the entire shipment. Cause, well, problem was I payed the extra 9.95 for the quicker shipping and seems I shouldnt have. Didnt get here as fast as I needed. Ill send an update review once I get to hang the rest on the lower patio, which Im pretty sure will be awesome!”

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Posted 11 years ago

“The ordering and shipping process was great. Easy and no problems. But one of the candles wont light. I plan to return that one.”

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Posted 10 years ago

“Just got solar panels that were not working, but I am hoping to have replacements soon”

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Posted 10 years ago

“I ordered a light that worked fine when I first got it, but stopped working a few days later. I called customer service and they sent me a new one right away. I am happy that they were quick to resolve the problem.”

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Posted 10 years ago

“you took care of our problem, right away, and enjoy doing business with you”

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Posted 11 years ago

“I ordered the mini votive candles. Very nice although I was expecting them to be larger. Essentially these are no more than tea lights and although it did say mini since they were referred to as votives I expected them to be a little larger around and a little taller.”

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Posted 11 years ago

“Lights are little small Wish they had a timer in then Orange Color is great”

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Posted 9 years ago

“The experience was very positive and fast”

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Posted 9 years ago

“I really really love the lights -- the look, versatility, and price. Unfortunately, 2 of the 12 didnt work and I have to send those back but I will definitely order more in the future.”

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Posted 9 years ago

“Your customer service/speed of delivery was excellent! However, I was disappointed with a couple of the products. The twisted wax candles and the tapers appeared cheaper than I anticipated. The six pillar set was even better than expected. All things said, this was a good experience, and Id not hesitate to recommend your site to others.”

Helpful Report

Posted 10 years ago

“I recently received an order of 5 wax candle shells. Upon opening the box I found that they had been poorly packed and had banged into each other. The candles were chipped and cracked. I contacted the company and they requested a picture of the packing and candles which I submitted. They asked if I wanted a refund or replacement. Due to the late date I opted for a refund and they immediately sent a refund to my Paypal account.The customer service was excellent but there needs to be better supervision of packaging.”

Helpful Report

Posted 10 years ago

“I submitted an order only to find the day after that the item was no longer available. I ended up buying something else from you and that purchase went smoothly. That is the reason for 4 stars vs 5 stars.”

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Posted 10 years ago

“The lights are exactly what I was looking for”

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Posted 9 years ago

Lights.com is rated 4.8 based on 3,842 reviews