Lincare Reviews

Name: Lincare
Rating: 2.20

2.2 Rating 489 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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"I have had a myriad of problems since day one with this company! \r\nMy doctor sent me to Lincare in Piqua. Ohio back in December of 2023. I had to go to a class showing how to use my equipment before they would let me have it. My bank deposited my paycheck check into our business checking account, so I didn\u2019t have enough to pay the initial amount. The instructor came into the room & loudly announced that information to the whole class. Embarrassed, I handed her another card to process for that. Within 2 weeks, I received the paperwork from my insurance telling me what my portion was. It was $120 LESS than what Lincare charged me. I contacted them & was basically told that they bill whatever they want. \r\nIn January, our insurance changed. I sent my new insurance information to them no less than 6 times. They didn\u2019t change it, but continued to harass me. \r\nAfter the FINALLY changed it, the charges started appearing on my insurance account. They are charging my insurance for basically 2 separate machines. It\u2019s ONE machine that includes a humidifier\u2026it can\u2019t be used unless the little cup is in machine because it\u2019s ONE machine! Then, I see charge upon charge for supplies. I\u2019ve received 2 masks that are the wrong size\u2026they\u2019ve charged for 3\u2026and the cost for these products are marked up 200%! My co-pay is MORE than what it costs to buy from Amazon! They\u2019ve sent other pieces once, but they\u2019ve charged more than once. I\u2019ve notified my insurance company about that. \r\nMy insurance company has the option to pay my portion through them. I have been doing that. As of last week, I don\u2019t owe these people anything, but they charged my card for $278.75 yesterday! They were only authorized to take the first amount out. They also didn\u2019t even charge my insurance company that amount! It\u2019s more than $100 more than they charged my insurance company! My insurance company said I owed $16 this month\u2026and that was already paid. \r\nTheir customer service is a joke! Rudest people in the world both on the phone AND in person! I have written BBB & the Attorney General\u2019s office. They have already been sued for over-charging Medicare, why weren\u2019t they investigated for overcharging those that have private insurance? \r\n\r\nSteer clear of this company!"

Amy

Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

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“They appear unconcerned if I live or die. Fort Collins CO. Waiting a week and four phone calls later to find out why they don't show up as they promised they would and refill my oxygen tanks. More stories I can tell. But that is the recent one They are great in Alamosa CO. But not Fort Collins CO.”

Helpful Report

Posted 2 years ago

“I would give them a zero if that was an option. I sent my daughter-in-law to have my tanks filled on this past Tuesday the 5th and they opened at 8:30am. My daughter-in-law was told she had to call before she could have them filled but they did fill them but the girl Roxanne continued to berate her for not calling in first which we were not aware of. No one helped her with getting the tanks in to have them filled. They did however help her get the filled tanks to her car. When I find another oxygen company I will drop them like a hot potato. Tired of them not being able to help a customer when they need help. Have had many problems with this particular Lincare.”

Helpful Report

Posted 2 years ago

“Dr. Ordered ordered medical equipment on August 17th. I just had surgery and needed this equipment. Got a call on the 18th they had sent my info to Indiana instead of Louisville. Finally got another call on Tuesday August 22nd. They would get ahold of the respiratory therapist and call me back. Today is August 30th and they have never reached back out and it's basically 2 weeks. I wonder if they are still talking to the therapist?”

Helpful Report

Posted 2 years ago

“Lincare should make products better that are covered by Medicaid to force medicade to cover better products my daughter had to replace tubingt wice already and she has Cerebal palsy and seizer disorder.She has severe sleep apnea and cannot go without this tubing.The tubing rips very easily in the same place .Make your products better to force Medicade to pay for it”

Helpful Report

Posted 2 years ago

“I would not ever do business with lincare ever again. They will immediately start sending you supplies if you got a CPAP machine from them. The prices are ridiculous. I went through three masks before I got one that fit me and I was charged for all three. Good luck trying to make sense out of their bills. They will bill you for a CPAP mask and then code it as your deductible. I'm not sure why my insurance( health alliance plan )allows this .... Also the whole sleep apnea thing is quite a scam. You will never truly know if you have sleep apnea or if the doctors and the healthcare companies just want in your pockets”

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Posted 2 years ago

“It's me again!! I am back as a visitor in Benzie County. I called "my gang" (Jim, David, and Emma) for a delivery. Right on time the morning after I arrived, Jim Olson was here with my tank delivery. Such a pleasant gentleman who shared with us he has been employed 17+ years with Lincare. My driver's in Kalamazoo are the same, 21 and 17 years respectively, with that branch of Lincare. This must be a top notch company to work for to have that many loyal and long term employees. I can't say enough about the professional service and compassionate care I consistently receive from LINCARE. Thank you Traverse City for being dependable!!!”

Helpful Report

Posted 2 years ago

“Your company must train your people to make sure you make your customers to go in circles when it comes to CPAC supplies. And from what I hear from doctors you do the same to them. Your only interest is the $$$$$$$$$$$$ you make from the insurance companies.”

Helpful Report

Posted 2 years ago

“I recieved a call from cpap to see if l needed any suppliesI told them NO, that I had ordered on line with a much lower cost.Guess what!,I recieved a full order, I called to clear matter up a d to get Return label.I was assured that I would get one via gmail.I CALLED ON NUMEROUS TIMES whenI did not get a label.I have been put on hold, hung up on until I recieved a 60 day delinquent notice. Again I called and finally I received a label. I Taped the box and drove 60 miles to Russelvillie to return via Ups .guess what, today I received another bill. I spoke with Joan who put me on hold and was told a refund would be adjusted.”

Helpful Report

Posted 2 years ago

“Customer service is awlful. Dont give them your credit card as they randomly charge items and send them to you. Still fighting them on charging me for items that i did not want or didnt recieve. Get your supplies from Amazon with less hassel.”

Helpful Report

Posted 2 years ago

“I am very pleased with lincare in Johnson city tn. The staff have been so helpful , knowledgeable available for our medical needs. We appreciate all the work the staff do to make our love ones life more comfortable.”

Helpful Report

Posted 2 years ago

“Office staff was quick to set up pog rental for my wife. Was delivered filthy to be used as medical device. After a complaint they replaced with a clean device that had the wrong charger cord. Device threw an error message saying maint. was due still waiting 3 weeks later for service on a medical device! Service provided in my opinion is criminal.”

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Posted 2 years ago

“After a data error on my handicapped sons paperwork, lincare corrected it and sent his CPAP supplies out the next day!”

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Posted 2 years ago

“When worried about sleep apnea or hypoventilation, my provider ordered an overnight nocturnal pulse oximeter test for me to do at home. Lincare got the order and came to my house the very next day, taught me how to use it, and even picked it up from my house the next morning. I got the results right away and I’m very impressed by their services in Traverse City, Michigan!”

Helpful Report

Posted 2 years ago

“Customer service is awful. I’ve been hung up on several times by the general customer service line. I’ve called my service rep’s direct line multiple times (and left messages) and after 9 days of trying to contact him, he finally answered his phone. I’ve sent emails and called and response time was terrible. I’ve waited one month with no contact from my service rep. My order for a wheelchair started on March 19 and as of June 29 my insurance still doesn’t have paperwork from Lincare to process my wheelchair claim. I’m struggling to get around my home and in desperate need of a chair. I will not use this company again and suggest no one uses them for wheelchairs or scooters.”

Helpful Report

Posted 2 years ago

“Jennifer on the Belmont office was great and so was the rep that came out to deliver my nebulizer and walked me through how it worked. Jennifer went above and beyond to get my nebulizer to me since I had a bit of a scheduling issue when they were trying to deliver. Thankfully they were able to fit me in and drop it off at my place of employment. Thank you Jennifer and everyone else who helped.”

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Posted 2 years ago

“Breanna at Lincare was awesome and great to work with! Very friendly and would definitely want to work with her again for assistance! Thank you”

Helpful Report

Posted 2 years ago

“Gave 1 star because had to give something. First--they sent my machine to the wrong address-TWICE. I only got it because employee at location looked me up on facebook and contacted me! THEN they sent me the CHEAPEST, most ineffective mask I've ever seen, and I've seen MANY. It's 1:36AM and I can't sleep. The mask keeps falling off. I looked forward to getting and using this CPAP machine and I can't. I'm tired and frustrated and lincare is the WORST.”

Helpful Report

Posted 2 years ago

“I have no problem with their supplies but their customer service is at best incompetent, and at worst manipulative and malicious. Not only do they call and email multiple times daily until you reorder supplies, but when you ignore their calls they just keep calling and when you call them back to say, no thank you I have sufficient supplies for 90 days they ask when they should call again.. so I said 90 days Hung up and I got another email immediately telling me it's time to reorder supplies. It's as if they're saying if you call to complain we're just going to do it more.”

Helpful Report

Posted 2 years ago

“If you value your life or the lives of your family DO NOT use this company. They do not provide oxygen supplies timely for oxygen dependent patients. It is unclear how they have not been sued for their negilience. How a medical equipment company could treat vulnerable people with such disregard for their health and safety is shameful. Most people should complain to their insurnace and maybe our insurance would stop using them and find an alternative that does not endanger the lives of our families and loved ones.”

Helpful Report

Posted 2 years ago

“First I did not select Lincare to do business with, since most retailers in my area do not accept Medicare/Tricare, but I had no choices. I was reluctant to use them, because of past issues with oxygen services, which in the end forced me to purchase my owm portable concentrators and home concentrators at $10K. Now I needed a new power chair. Medicare/tricare pay for it but I learned its like a rental, and if they pay it off before I die than fine its mine to keep, but if I die before 10 years ? , they will be back to take it. So it took about 1.5 months to get the chair, I requested a blue chair, they delivered a red chair. They did not prepare the chair for delivery, and the power cable was just dangling, the delivery driver acted like he did not know what to do, so I routed and tie wraped the cable myself. Of course I had to make all the adjustments to the chair but with the exception of the arms they should have been done. The chair was also missing one dust cap for a rear caster, so for now I am using duct tape, and hope they respond to my email for a replacement. I have to say, the customer service really hasn't improved in the last few years. They required me to sign a lot of papers, but did not have copies for me, I also requested those by email. When they finally delivered it it was one week late based on the projected date of delivery. I am happy just to have the chair since my old one was 20 years old and a tire was dry rotted leaving pieces all over my floor. Due to customer service they rate 3 stars. I hope they respond to my email.”

Helpful Report

Posted 2 years ago

Lincare is rated 2.2 based on 489 reviews