Lincare Reviews

Name: Lincare
Rating: 2.18

2.2 Rating 147 Reviews

29 %

of reviewers recommend Lincare

Company Reviews

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Metrics

2.2

Based on 147 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Lincare 1 star review on 28th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Cpap Machine is not Working, Called 4 Time to ask to Fix my Proplem, 5Day's later now Reply, I Have copd and afib,This is life Threatening Don't no what to Do!”

Helpful Report

Posted 1 day ago

“3 months ago went to Ft. Myers office to try on new bipap mask, your employee seem to rush threw my appointment put one on me said it was largest she had and that was it, she was somewhat rude also. Infact the one she signed me up for was a medium and they you do sell a large which after talking to your supplier I was able to get. Today I called your Naples Office to check on the status of a new bipap machine order, that girl was like talking to a brick wall, she had trouble answering my questions regarding my order and giving me an explanation of the delay and if it would be mailed or I would have to pick it up. This has been an ongoing issue with you office staff in this area, plainly they suck. Maybe you need to pay more to get people who care.”

Helpful Report

Posted 1 week ago

“Joe and Andy have ALWAYS gone the extra mile for myself and others. Nothing was ever too much . Whatever i needed they were right there getting it for me . All with smiles and humour. No one i know has ever had a bad word to say about either one. Thank you Lincare for being smart enough to hire these two great guys.”

Helpful Report

Posted 1 week ago

“Terrible company. The continue to bill me for supplies I didn't order and had returned! The also billed my insurance company and shoukd not have. Product was returned over 4 months ago and today I received a bill from my insurance stating I owe. Tried multiple time to actually speak to somebody at lincare and are continually told to call different numbers and have been hung up on several times. Horrible to do business will and they bill for products never received. DO NOT work with them if you have a choice!!”

Helpful Report

Posted 1 week ago

“Robert our delivery person is great, he is kind and happy to answers questions. They have been out of the oxygen tanks I need two weeks in a row and could only provide a few. The delivery day gets changed when they run low and since you must be home to take delivery and sign, I have to rearrange my schedule to accommodate their incompetency. My account needed to be transferred to a different location after the initial delivery, it has been 8 months and it is still not done so I receive texts from the wrong office saying to expect my delivery the next day and nothing gets delivered, so then I have to call and wait more days. I'm now told there is a billing issue so the account is on hold while it is under audit and they cannot transfer it. Do not call between 12 and 1 p.m., you'll be left on hold the entire time because they're at lunch, but the recording does not tell you that.”

Helpful Report

Posted 1 week ago

“Horrible ! Been waiting for months for them to fill a feeding prescription because my son hasn’t eaten in 6 months ! I have called multiple times Been “ connected to different lines “ Just to wait on there it will be 20 min wait phone lines to be told “ we are backed up and no one is processing this yet “ Week after week is going by and my son still doesn’t have his feeding supplies !!!!!!! He is 5!!! Horrible ! If you could t fill someone’s prescription you should just tell them that! 😡 This is redicoulus!!!! Don’t order your stuff through them They are clearly under staffed And there phone people send you in circles To avoid helping !!!! Your company sucks”

Helpful Report

Posted 1 week ago

“Just discovered Lincare took money out of my bank account. Haven’t ordered anything. Didn’t get anything.my Lincare c pap has been broken for three years! Not the first time they’ve charged me when I didn’t order or get anythingI”

Helpful Report

Posted 1 week ago

“Ray was super. He explained everything to me and made sure to answer any questions I had. I had been waking up on and off during the night, but when I tried the oxygen, I slept like a log for 7 whole hours and then for another 2 hours! He certainly improved the quality of my life. Thank you, Ray.”

Helpful Report

Posted 1 week ago

“They was very thorough and very helpful with the information I needed to get started with my new cpap.”

Helpful Report

Posted 1 week ago

“Awful customer service. NEVER returned a call. Over 18 days I called and spoke to one of their useless associates that promised that someone would call me back, THEY NEVER DID. Worst customer service ever!”

Helpful Report

Posted 1 week ago

“They have fantastic customer service! Sarah was so very helpful to me when it was most needed!”

Helpful Report

Posted 2 weeks ago

“Thank you, Jennifer and Julie from LinCare Worcester MA office, for your expedient work in meeting the needs of an elder who was in need of CPAP equipment and not informed of company change. Your diligence will improve this person's quality of life. Keep up the good work in making this transition great for our community!”

Helpful Report

Posted 2 weeks ago

“Had expressed my mother had dementia & had panic attacks when air did not automatically flow(she had to breath through her nose to activate), but the panicking induced mouth breathing. Took her to Emergency & she had basically been getting no oxygen. Nurse said that she had probably become to weak to activate the air flow. My Mom didnt make it out of the hospital. She has passed. Now I've been sitting here waiting for 4 hours of my day for them to pick up equipment & never showed.. NOT A FAN OF THIS COMPANY”

Helpful Report

Posted 2 weeks ago

“After 6 years, because my doctor can't switch me to another provider, I am switching doctors just to get away from this company. Random supply deliveries, or no supply deliveries, or nobody answers the phone, or when they do the first answer is always NO. I have never had an experience where it felt like they were doing anything but trying to get me off the phone. Avoid. I am of the belief they bill insurance companies for way more than they deliver to the client because they deliver below the bare minimum.”

Helpful Report

Posted 2 weeks ago

“Bad customer service point blank don't care about the patient Or try and figure out how to help the patient just the pay check”

Helpful Report

Posted 2 weeks ago

“I want to thank Breann who helped me get my equipment so fast , she was polite and courteous and did a great job , also Sam who brought out my equipment was very helpful explaining everything … They come from the Utica Lincare office …. Thanks again … Rick M . P.S. Give them a raise …👍🏻”

Helpful Report

Posted 2 weeks ago

“I was an employee of the Lincare office in Prescott Valley AZ for 7 days. I had been hired for the CSR position. I have a background in Administration and Customer Service. After 7 days of what was to be CSR work, I realized it was more of a Admin Assistant position with the pay of a CSR. CSR was only 25% of the job. But my review is not about that position, it's about the main office in Florida. I received my pay from the company in a timely manner when I quit on March 12th 2024. What I have not received as of this writing is the promised mileage pay for the 159 miles I had to travel for orientation. They had me drive clear to Flagstaff because the Manager up there was overseeing the Prescott Valley office and his wife was going into labor on the 4th child so he had to stay close to home. I have spoken to HR and tickets have been made to handle my problem. As of this writing I still have not received my promised money. I was told it must be on some accounting desk! Now I know why the Prescott Valley office has it's issues, it comes from the top. With 11,000 employees all over the USA you would think this company was a well oiled machine. But evidently it's not. If they are this bad with their employees how are they with their patients? I suggest this company needs an overhaul from the top down.”

Helpful Report

Posted 3 weeks ago

“Had a wonderful visit from Monica! She listened, understood and explained everything in a caring way! Thank you, Lincare!”

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Posted 3 weeks ago

“I just received a new Cpap device from Lincare in Crown Point. Lowell was very helpful and answered all of my questions. I would definitely recommend Lincare if you are in need of a new Cpap machine.”

Helpful Report

Posted 3 weeks ago

“Marshell (his spelling) delivered the oxygen unit, provided use guidance, was competent, cheerful, positive, helpful, responsive. Lincare is lucky to have such a wonderful person in customer-facing capacity.”

Helpful Report

Posted 3 weeks ago

Lincare is rated 2.2 based on 147 reviews