Look after My Bills Reviews

Name: Look after My Bills
Rating: 4.27

4.3 Rating 628 Reviews

82 %

of reviewers recommend Look after My Bills

Company Reviews

Questions

Metrics

4.3

Based on 628 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

Visit Website

Phone:

0333 000 8000

Email:

support@lookaftermybills.com

Write Your review

Tell us how Look after My Bills made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LOOK AFTER MY BILLS SHOULD BE CALLED LOOK AFTER MY COMMISSION If I could, I would rate LAMB with -5 stars as they will switch you to any energy supplier, regardless of the reputation or the service, as long as they they get their commission. Please be aware, keep away from empty promises that are not, I REPEAT NOT, to be trusted: If you ever see any adverts from Look After My Bills to save you money by switching your energy supply, PLEASE IGNORE and move them to JUNK FOLDER. They are very good with words and empty promises, once they claim their commission by switching your supply, they want nothing to do with you. They throw you in lion’s den and watch you die. Please Google "Together Energy" for yourself, that is the kind of company Look After My Bills have on their panel. We have been caught in their trap, they moved our supply to Together Energy, who, not only have a bad reputation but also more expensive than top 5 suppliers. We are now locked up for 25 months and worse off by £250 or pay exit fees of £80.00. It has caused us undue stress, worries and illness. I stress PLEASE DO NOT TAKE UP THEIR OFFER AS YOU WILL REGRET IT AS WE HAVE DONE SO. These are the empty promises they make: "Don't forget, you won't have to worry about exit fees. According to what you told us when you signed up, you'll be free to switch when we check the market." "Thanks so much for being part of Look After My Bills. 200,544 people are saving money just like you. It's the simplest, smartest way to keep your bills low." "We'll be running you a personalised comparison in the next few days. We'll scour the market for savings, comparing current tariffs and rates so you don’t have to. And we only compare deals from suppliers we work with and trust." "We’ll switch you right away if we find you a great deal. That’s right, you won’t have to lift a finger to start saving! Switching before your supplier can push up your price is key to keeping your energy cheap." "As you know, we move you to the best deal we can find every year, so you can never be overcharged again. This is how it always should have been." "With our service, you save money automatically." "Our friendly UK-based support team are ready and waiting for any questions you have. You can get in touch by emailing our support staff."”

Helpful Report

Posted 4 years ago

“Never again”

Helpful Report

Posted 4 years ago

“Terrible service. Liars. AVOID!!!”

Helpful Report

Posted 4 years ago

“Terrible service. Would never recommend this diabolical company. I went with them.. the first year yes I saved a few pounds. I stayed with them. The second year.. the company they provided decided to raise my monthly payments by over £50. Look after my bills said its because I provided wrong information. How strange when I'd already been with them for 1 whole year. AVOID!!! They hate negative feedback. Trust p1lot keep deleting my reviews so now I fight back. People need to know that they are being RIPPED OFF.”

Helpful Report

Posted 4 years ago

“LAMB switched me absolutely seamlessly in my first year but the second year has been the total opposite. My existing supplier is objecting to the switch. I have delegated to LAMB to solve this issue for me (seeing as they are the switchers). This problem first arose in December and it is still not resolved. Every time I call LAMB, I have to run through the whole story every time. Many of their solutions thus far have been repeating the previous task expecting a different result. Without LAMB, I could be with a new supplier by now. Instead, I am stuck with my old one paying a more expensive tariff. All in all, seriously frustrating. Once this is all done, I will not be using LAMB again.”

Helpful Report

Posted 4 years ago

“I joined just over a year ago and the first switch saved me a good £15 per month and was hassle free. However the next switch has been a total mess. First I was going to switch to Toto who went bust and PFP then rejected my transfer to them. I had to call PFP to let them transfer me. EDF took over till December (about 3 months with EDF) and then was transferred to Together Energy for a better deal. Then, I got a bill from PFP 3 months after my supposed switch to EDF. Called PFP who stated they were still my electricity supplier but not gas. I then called LAMB who said my transfer to Together was done. Basically I then had to call PFP to settle my bill and the telephone rep told me there were a number of issues with LAMB and it’s best for me to call Together Energy to resolve the issues. From what I can see, LAMB are just using a search engine to find the best deal but don’t really manage anything to do with the transfer and basically keep their fingers crossed that everything goes smoothly. As per all the other reviews, LAMB customer service is pathetic and would have expected more as they were from Dragon’s Den. I wouldn’t use LAMB and stick to uswitch or another method but LAMB have caused me more issues than I ever had in my previous 10 years. I am still not sure whether I actually saved anything as have yet to receive my bill from EDF!!!”

Helpful Report

Posted 4 years ago

“I used LAMB to switch my energy supplies earlier this year. They switched me to TOTO Energy, who have since ceased trading. Bad luck, I thought, and I'd give them another chance. Meantime EDF had taken over my supply at a reasonable price. LAMB then offered to switch me to a more expensive supplier (an extra £14 per month) and took six days to reply to my email querying this. The result of this is that the switch has now been cancelled, EDF have emailed to say that I have left them. I now have no idea who will supply my energy and whom i should pay. Shambolic”

Helpful Report

Posted 4 years ago

“I didn't give glowing review as I can't understand why I went from £49 per month with Enstroga,and got refund at end of contract,to paying £60 per month to ISupply how is that a saving,won't be using your service again.Disgusted and let down.”

Helpful Report

Posted 4 years ago

Look after My Bills is rated 4.3 based on 628 reviews