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Look after My Bills Reviews

4.3 Rating 628 Reviews

82 %

of reviewers recommend Look after My Bills

Company Reviews

4.3

Based on 628 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.4 out of 5

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Phone:

0333 000 8000

Email:

support@lookaftermybills.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I signed up and then realised LAMB were going to switch me to a more expensive tariff than what I could find myself. After cancelling this on 15th Oct and having received the confirmation from LAMB it was cancelled I thought I could get on with my life. But 13th DEC I received an email telling me I was being switched by a new provider. I rang and was told it was the peoples energy who was the provider I had declined to use. LAMB doesnt guarantee you cheaper bills however it does make a simple switching process much harder, will ignore your emails and waste your time.”

Posted 4 years ago

“switched me into a supplier which significantly increased my bills and locked me into a contract. very poor indeed.”

Posted 4 years ago

“I have reason to believe that many of the positive reviews below are false in an effort to cover up the vast stream of negative reviews. Don’t go near this company, it has only caused me regret. They are very attentive when you join, sending almost a ridiculous amount of emails and promising huge savings. But, unfortunately, they are unable to deliver. I was switched to The People’s Energy and then informed after my 14 day waiver period had expired that the price I would be paying would be triple my current energy costs! The switch took almost 3 months to go through and they would not cancel my switch. Yet when I phoned the People’s Energy they said that I had 14 days to cancel from the point of switching, so fortunately I was able to cancel. Look After My Bills have an awful customer service department, you get passed from pillar to post and the waiting time between responses to emails can be anywhere upwards of 2 weeks! Their excuse was that they are a new company, which is not acceptable as they should not take on work they are unable to handle. Every time I called I was promised different things that never materialised. I have tried to make a formal complaint, but again have gone round in circles so the Energy Ombudsman are now dealing with my complain based on the following: - failure to deliver cheaper bills - inability to provide an efficient switch - little to no support or customer service - flawed complaints procedure - incorrect information provided to the customer It is fair to say that if a company who offers an easier way to switch and manage your energy bills is unable to do any of the above, they are failing in their mission. Don’t go near them, it will cause you so much wasted time and (excuse the pun!) energy! It is a shambles of a company.”

Posted 4 years ago

“since I switched to u I have not been able to log into my account which is very annoying as I like to keep track of what I’m using and update meter readings”

Posted 4 years ago

Hi Michelle, I hope you are well. At Look After My Bills, we look after all our accounts internally and do not provide login facilities for this reason. However, we are currently working on introducing a login area for our customers and will be implementing this in the near future. In the meantime, if you need to update us regarding your energy usage, supplier, address or for any other reason, please send us an email or get in touch by calling 02039501166 and we will update your account. Thank you, Melod Look After My Bills team

Posted 4 years ago

“Switched onto a new deal that doubled our bill. Our new supplier told them Look After My Bills told them we used a completely unrealistic about of energy per month. We used to pay 60 a month with British Gas for our Electricity. Now we pay upwards of £125. I would not recommend.”

Posted 4 years ago

“Everyone is happy with their current switch... wait 1 year. After letting LAMB look after my energy bills, my last year's bill trebled. Have fun at this point spending hours on the phone to suppliers, LAMB and Ofgem getting nowhere. LAMB = Big Mistake”

Posted 4 years ago

“I have never been so confused by something so simple. This company have moved my gas to a new provider and moved my neighbour's electricity over, rather than mine. Replies from support take 2-3 days and have basically said ' we cannot help you we have made the switch' Absolutely shocking service and still no one has called me to apologise or help sort this mess out!!”

Posted 4 years ago

“Don't go with this company the supplier they adviced me to go with put my bill up more than 100%after six months stay clear”

Posted 4 years ago

“Very disappointed. I have never given you a glowing previous review. You switched me to a provider who doesn't us smart meters (which I am unable to use) so straight away my monthly payments have increased!. Despite asking for help from both yourselves and the energy company I have had no response.”

Posted 4 years ago

“I didn't give glowing review as I can't understand why I went from £49 per month with Enstroga,and got refund at end of contract,to paying £60 per month to ISupply how is that a saving,won't be using your service again.Disgusted and let down.”

Posted 4 years ago

“They put me with an energy provider that doesnt cover my area, then sends me an email to say i had cancelled switch to said provider, so sent them an email explaining things and still no reply after 3 days.”

Posted 4 years ago

“Have sent emails... which got no response. I don’t know what’s going on . Old and new company have taken money this moth ... 3 times more than normal. Please contact me”

Posted 4 years ago

Hi Madeleine, I hope you are well. I apologise for any delay in responding to your emails. We have recently been inundated with emails and are trying our best to respond to everybody. Because of the way the energy industry is currently configured, it is common to be charged by both suppliers within the 4-6 week switching process. This is because your current supplier is continuing to provide you with the energy you are using whilst your new supplier is setting everything up. Typically, the new supplier will charge their first monthly direct debit as soon as they have set an energy account up for you and this will result in being charged by both companies within a month or so. It is very important to note that these bills, although appearing at the same time, are for two different periods of energy usage and you will never be charged twice for the energy you have used. Essentially your previous supplier is charging you for the energy you have used on the way out whilst the new supplier is charging you for the energy to be used in the upcoming month. Anything that you have been charged for by your new supplier but have not actually used is credited back to you during the course of your contract, particularly when you provide them with regular meter readings and show how little you have used in the month of the switching process compared to what they have charged. In addition, you should always be able to contact the supplier directly and claim this money back as well as set up a new preferred payment date following this. Once you have received a final bill from the previous supplier and the switch has fully gone through then we recommend cancelling your direct debit with them through your bank to ensure they no longer charge you. I appreciate that this is a lot of money to be taken in your account at a short period but you will still be set to make significant savings across the full year. If you can contact us at at 02039501166 Monday to Friday from 9am to 5pm then we can explain this to you in further detail. Thank you, Melod Team Leader and Complaints Manager Look After My Bills team

Posted 4 years ago

“You changed my utilities to Scottish Power and have had nothing but trouble ever since. I am still trying to sort out the bill which went from £83 to £143 2months running we are pensioners living in a small bungalow and have never in 25 years here paid more than £83. We would like some help from you because you got us into this mess. Thank you Paul Mountain.”

Posted 4 years ago

“I will submit a review when I can say that the change has been successful.”

Posted 4 years ago

“I only gave one star, so I could give a review. I am now paying a lot more a month than before. I was given a lower monthly payment which didn't cover my usage. I noticed that I owed £500,no one had informed me that my payments were not enough. I would not recommend you to anyone.”

Posted 4 years ago

“Big mistake. It only takes a couple of minutes to switch yourself and then you don't end up stuck with AVRO energy who increased my monthly energy payments by 40% and were not interested whotsoever in reducing them. Paid the £60 exit fees and I am now with British Gas and paying roughly what I paid last year and not stocking up AVRO's bank account with overpayments. My advice is switch yourself. Two minutes and you know what you are getting”

Posted 4 years ago

“I signed up with them a couple of months ago and realised the information on my current tariff with my supplier was incorrect. I contacted their support team several times with the correct information and have been constantly ignored. I suspect the reason they want this information vague or blank is so that when they swap you it looks like a better saving than what it really is. I have tried to cancel my subscription but as you do not have an account with them the only way you can cancel is by email which they have been ignoring. No doubt they will try and switch my energy this month when my current tariff expires which will cause me even more grief having to cancel it all. DO NOT USE”

Posted 4 years ago

“I made an enquiry about getting cheaper energy to this company and without any notice, they switched my energy supply! They had no up to date meter readings, so therefore could not possibly have ensured I was on the best tariff. I immediately questioned this by email and they responded, giving me the option to cancel the transfer, which I did. But they didn't cancel the transfer. And they are also no longer responding to emails. The response you get is obviously an automated email from someone supposedly called 'Lily'. Shes either very busy, I am the luckiest person in the world (but I'm not) or this is a completely fraudulent name. To add insult to injury, a few weeks after I was switched (they still haven't switched me back), Spark Energy (the company they switched me to) hiked their prices up. Funny old thing that don't you think? I have also contacted Spark about this. They asked me to provide proof that I had cancelled the switch. I DID, by showing them the email from lookaftermybills. In a very long winded way, they kind of said there was nothing they could do. They have now taken a sum of money from my account, but they won't be taking any more, because I've cancelled the direct debit. Requests to Look After My Bills for them to call me has fallen on deaf ears. So - I'm now taking a different tack - which is to let as many people out there as possible, not to touch these people with a bargepole. There are other companies out there doing the same thing. DON'T get caught out by these people.”

Posted 5 years ago

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Look after My Bills is rated 4.3 based on 628 reviews