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Loot Crate Reviews

2.1 Rating 875 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

2.1

Based on 875 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Loot Crate 1 star review on 17th October 2022

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Loot Crate 5 star review on 22nd August 2016

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting 5 months for a crate that still hasn't shipped. Constantly pushing back dates, but not giving ANY type of communication. I have to track any info down myself, which can be tedious on their trash site, since they bury any useful information. If you can wait half a year or more for what's more than likely going to be subpar, this service is for you”

Posted 2 years ago

“Took over 2 years to get one crate, couldn’t get a refund. Finally got “crate” today and all it had was 1 pin and 1 mug. Pathetic. Never ever order through them. Customer service is terrible and they obviously just rip you off.”

Posted 2 years ago

“Used this company in the past and I had a great experience with them back then. Something happened though because the customer service is polite but they do not solve the problem, in a word it's bad. I ordered a crate for December 2020, and it is mid-July 2021. The customer services reps keep telling me to wait a few more weeks, and then a few more, and so on. I don't think at this time I will receive my order. Will NEVER use them again.”

Posted 2 years ago

“This company is absolutely shameful. They took my daughter's money, but never mailed her the crate. It's been months! She ordered the crate in January of this year.. It's not July and she is still getting the run around. Now they are saying they gave her a refund but they was to an old credit card that is expired. When she told them that, they told her to talk to her bank.. Basically, it's not their problem that they are stealing people's money and not giving them their product. She still does not have her money! It's horrible business practices.”

Posted 2 years ago

“Loot crate was able to deliver only one (the first) of 12 the tshirts that were in the subscription. I requrested to cancel and refund, but apparently their support team doesn't care and keeps stalling, not refunding and not doing anything. The money (about 100$) are to be considered lost. I purchased a subscriptions years ago but apparently they changed ownership and since then it is completely messed up. Just DO NOT BUY from loot crate, chances of getting a lemon are really high and they won't help.”

Posted 2 years ago

“Changed my adress a month before they sent out my package and they still sent it to my old adress. They absolutely refuse to acknowledge that and keep giving me the run around even though I explained 5 times what happened. After I get my refund for my remaining box or it gets shipped to me, I will not order anything else from them. It's been a whole week and I still haven't been reimbursed for my missing package or another sent to me.”

Posted 2 years ago

“This company has been terrible to work with from the very start. I understand there was a pandemic but my order was placed in Dec 2020, after the postal service was up and running. It is now June 2021 and the Welcome Kit I was charged for and finally sent a tracking number for in Feb still has not arrived. I was told in March that it would be resolved and it still has not arrived. The other shipments were months late. It took days to get a response when I inquired and was simply told ‘we’re behind’. The welcome kit still hasn’t been received and I was now charged again for a membership renewal without my permission. This has been a terrible experience overall!”

Posted 2 years ago

“This is not my first time contacting you guys about this! ^ times I have e-mailed! Why are you now saying I'm not getting my order! Here is one off your other messages from March! Saying I'm getting it! Why are you guys not communicating with each other about this issue! (Loot Crate) Mar 31, 2021, 3:10 PM PDT Hi There, Thanks for reaching out to us! I can confirm that your subscription is canceled you are still set to receive the crates since you have already paid for it. Sorry for the confusion. Let me know if you have any further questions. Thanks! Sent from Yahoo Mail on Android Tatom T. (Loot Crate) Jun 22, 2021, 11:46 PM PDT Hi Frank, Thank you for your patience! We regret to inform you that the World of Tanks Limited Edition Crate has been discontinued. Please note, you have not been charged. I have re-sent a request to reset your password. They never did help me with this! You will receive an email with instructions about how to reset your password in a few minutes. Please make sure to also check your spam folder. If you have not received the email, please let us know and we can figure out another solution. Thanks! Tatom T. Looter Support Hero #lootcrate”

Posted 2 years ago

“Terrible company, terrible service. Poor quality goods for the price. Would not recommend.”

Posted 2 years ago

“I used to see a lot of great reviews on this website and ordered a crate a few years back for my brother, which was fine and contained some pretty nice stuff for the money it costed. With that knowledge, I ordered the March crate for Loot Anime, since I liked 2/4 of the animes in the crate. It's June 17, and I just got my crate, which arrived in a broken and battered box, barely holding one side of the box together. The crate itself only came with 5 items, and there is absolutely no way that those items would add up to 35 dollars worth. Honestly, I would even doubt that it adds up to 20 dollars worth. I could've probably ordered stuff from Japan and it would've arrived earlier and with better quality. Within the 5 items, it was about 1 item per anime: the shirt barely had anything to do with one of the animes, there was just a keychain for another one, a glasses holder (?) for the other one and the last anime had a shot glass and a pin. LootCrate needs to do better.”

Posted 2 years ago

“Absolutely horrible customer service. I have been billed for TWO boxes in a subscription now, and I have yet to see either of them. I placed my order in MARCH of 2021. It is now Mid June. I had originally sent a message to their customer service department about now receiving the first box, and they told me I would definitely get shipping notification by June 11th. It's June 16th, and still nothing. However, I WAS charged today for a second box, at a higher price. I am now trying to cancel my subscription and get these charges refunded, but since their response time for customer service is so abysmal, I doubt it will be fixed until next week. I wish I could speak to the actual products in the box, but turns out you have to actually ship that to people - not just take their money - for that to happen.”

Posted 2 years ago

“Poor customer service. Website has too many errors, when you try and change or correct information it goes to an error 404 page. Ordered 2 crates in February by may still hadn't got them, I had moved and update them with correct address. Items were still sent to wrong address. Contacted manager, she claimed to have corrected the address, waited another month and half for 3 crate replacements, still got sent to a wrong address. Claimed couldn't expedite crates, so finally asked for refund. Don't use them!”

Posted 2 years ago

“This company is nothing but a scam. Just check them out on the BBB website. You'll never get the items you ordered, they'll string you along until you can't dispute the charge with your bank, they won't refund or credit you for items they never sent that are magically out of stock, and then offer you a trial for another crate, which by the way, you'll never get either. Myself, and hundreds of others, have been trying to get our money back for over a year. Don't buy into this scam.”

Posted 2 years ago

“Attention scam no delivery and second levy when I have not re-launched anything! Total scam!”

Posted 2 years ago

“We have june now. I ordered my box in december, it said it will ship till march. The customer service said the shipmeent went wrong and they will ship the box in may. Never heard of them again and they do not response.”

Posted 2 years ago

“I ordered my box early April & the website said it would ship late April/early May. Never got any update & when the theme had changed and I had moved from the address listed on the delivery, I cancelled everything & requested a refund since I never received a package or update on the order. After my email, I then get an email from Lootcrate customer service saying the package was shipped to my old address & if I want a refund I’ll have to get the package back to them. I live 4+ hours away… I wouldn’t order from them.”

Posted 2 years ago

“I ordered the Harry Potter Wizarding World 3 month crate back in August 2019. I waited months for my crates. Finally got two of them spring of 2020. The third was suppose to arrive in August of 2020. Never came. I have contacted customer support several times and I get the same useless copy and paste answer of replacement crates are taking longer than usual to ship and it will be a few weeks. I ask for a refund and was told that since I placed it before they declared bankruptcy, I cannot get one (which is true statement with bankruptcy laws). I'm furious that I am out roughly 40-50 bucks from such a scammy company since I truly doubt I will ever see that missing crate. Do not buy from them.”

Posted 2 years ago

“Ive never gotten a good item from loot crate, loot anime, or loot gaming. I keep giving it “second chances” when I see a franchise I love. Every time the crate gets here tho, I’m always disappointed. I’ve never felt like I got items that represent the franchise well, let alone met the price I paid for it all. I will never buy or recommend it again.”

Posted 2 years ago

“Step 1 order loot crate Step 2 pay for loot crate Step 3 wait and never receive. Customer service will give you no help or information on when the crate will ship. Their website has shipping information but it is not updated or correct since my crate should have shipped but still haven’t received or given any information from the company. Never use them unless you want to disappoint someone.”

Posted 2 years ago

“two crates -one for march 2021, one for april 2021. march SUPPOSEDLY shipped on the 29th of APRIL. april's has not shipped. my next cycle bills on the 5th of may 2021. always get "boilerplate" responses to e-mail. it's on the way. yeah... sure it is. every crate has arrived after the next cycle has billed. meaning that i'm billed for may and am still waiting for april. i have only gotten two crates on time or close to on time. the rest? when ever lootcrate decides to get off their asses and get them shipped out. avoid these guys like the plague (COVID)”

Posted 2 years ago

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Loot Crate is rated 2.1 based on 875 reviews