Loot Crate Reviews

Name: Loot Crate
Address: 3401 Pasadena Ave, Los Angeles
Rating: 2.13

2.1 Rating 882 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

Questions

Metrics

2.1

Based on 882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Franck Ortet

Loot Crate 1 star review on 17th October 2022

Char

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company. Take your money. Don’t send you boxes you order and then renewed my membership for a year and now won’t even address my issue. Keep getting a lame email saying they will get back to me and are too busy for 25 days now”

Helpful Report

Posted 5 years ago

“I tried purchasing the Deadpool crate as a christmas gift. It was estimated to ship out over a month after I ordered it. A little upsetting but nothing I was going to stress about. Then the ship date got pushed to a month after the original ship date. When I contacted them to find out why they gave me the run around and I never got an actual answer. Then it got pushed back for shipping again so at this point I was like nope nevermind just cancel my order and refund me my money. It took me over a week of telling them I don't care about their excuses and just want my money back and for them to cancel my order. I am still waiting for my refund to hit my account and its been about a week. I will never try doing business with this company again. Cool concept but awful service. They seriously need a re vamp of the company.”

Helpful Report

Posted 5 years ago

“Bought the limited edition The Lord of The Rings crates back in February 2019 and as of today January 1st 2020 I've only just gotten the second crate, which I might add that it's contents are for the most part a big "meh".”

Helpful Report

Posted 5 years ago

“Ordered a crate for my friend back in July. No shipping, no ship date, no crate. Do NOT order from this garbage company. They’ll take your money, give you some garbage customer service and then you’ll never see your items.”

Helpful Report

Posted 5 years ago

“Took 6 months to finally get a crate full of dollar store items, hopefully they go out of business. Maybe a class action lawsuit”

Helpful Report

Posted 5 years ago

“F*** this company. Worst customer service I've ever seen. Good Riddance to a s*** company.”

Helpful Report

Posted 5 years ago

“It's Dec 30th and we are still waiting on November Lootcrate. According to the shipping info it didn't get shipped until Dec.26th, which is ridiculous, since it was ordered in October. I will never order from them again.”

Helpful Report

Posted 5 years ago

“Been 4 months and never received a single crate! Contacted customer support and demanded refunds but instead they continue to take money each month without us receiving our any products, so is it right to take money from people without giving them what they pay for? I think not!!”

Helpful Report

Posted 5 years ago

“I ordered my son a loot crate for Christmas on December 6th. My son is in the Air Force and could not be home for Christmas. The loot crate never arrived. My son had nothing for Christmas and spent it alone. December 6th should have been plenty of time to send his loot crate to Missouri. I never received an email confirming shipping. I looked online for a phone number for customer service. Loot crate does not offer a phone number for customer service. Instead I was forced to send them an email. It took them days to respond. When they finally did respond all they had to say was hey sorry! Are you kidding me? After ruining Christmas for someone I would hope to be better compensated. The package never even shipped! At this point my son should get his package and I should get a refund or he should get a gift card or something! They told me that they would send me a confirmation when it does ship. They did not even offer me a ship date! This is a terrible company. Don’t make the same mistake I did! Do not order from Loot Crate! Rip off!”

Helpful Report

Posted 5 years ago

“I paid for crates in June and August, then the June crate was shipped to the wrong address (even though I changed my account info, forwarded my mail to my new address and contacted customer support to avoid any interruption). Still have not received my replacement crate or August crate. This is on top of nearly a year subscription with at least 2 month delay between payment and shipment every month. Every customer service email I’ve ever received is nothing but excuses and unkept promises. Never any real info or accountability. Truly a terrible company all around.”

Helpful Report

Posted 5 years ago

“Still haven't received items ordered for Christmas 2018. What a joke. Didn't refund me either. Don't waste your time or money on this joke of a company.”

Helpful Report

Posted 5 years ago

“When you sign up for a subscription, they take your money for the first subscription. They then keep delaying shipping of your crate until you contact them about it. When I contacted them to say I wanted a refund, they suddenly claimed my crate was going to come and that I couldnt have a refund because I ordered it too long ago. This is because they deliberately leave it for months until youre suspicious of where your crate is. Do NOT buy from lootcrate as they are just trying to scam you out of your money.”

Helpful Report

Posted 5 years ago

“I purchased the Elder Scrolls Crate a little under a year ago and have only received a single crate. In addition, this crate is incredibly behind schedule and I hardly saw any notifications on social media or through email that the shipments were delayed. The only updates I received were in person from an associate at NYCC. The t-shirt and hoodie quality was terrible considering how long I had to wait and how much I had to pay for them. I could easily have bought the same itchy, thin, already falling apart items for literal cents and put my own boring Elder Scrolls design on them. Overall this was honestly one of the most disappointing experiences of my life, I stand firm when I say I will never use Loot Crate services again and will never reconsider. I am still waiting for my pre-order USB desk light, too.”

Helpful Report

Posted 5 years ago

“Their shipping is terrible. I bought the October crate and they estimated shipment for first week of November. Now, it's still estimated but for the last week of December. No one told me it was going to be late and to be late 2 months and counting is ridiculous. I can't even comment on if the product was worth it because I haven't received it yet!”

Helpful Report

Posted 5 years ago

“I bought the gamer box for my hubby for his birthday in July... it arrived a few days ago (mid December) I had tried contacting loot crate to ask them what was going on and they avoided my question of ‘my tracking number doesn’t work can you find me the correct tracking number’ and just said ‘we will email you a tracking number when it leaves our ward house’ 😫. Once it had arrived.. my partner and I were immensely disappointed with the contents.. a voucher for pubG mobile that expired 3 months ago.. a couple of sew on patches with symbols we don’t recognise.. an enamel pin that says ‘loot crate’ book shelf endings.. and a pubG mobile t shirt which was the only decent thing in the box.. was definitely not any theme to the box other than pubG mobile which my partner doesn’t play anyway.. Will never ever be ordering again and I hope the company dies off. Ruined a birthday present for my hubby.”

Helpful Report

Posted 5 years ago

“Wish I would have checked out their reviews and the Better Business Bureau site before I signed up. Charged and never received a single shipment. It's been 4 months (for a monthly shipment subscription). Every time I've logged into my account, it shows the next month as my shipment dates. I've cancelled my subscription and am waiting for some response on either a refund or a shipment.”

Helpful Report

Posted 5 years ago

“It seems like everyone, including myself, has been a victim of scam from this company. I ordered a 3 box subscription in June, the first box finally arrived at the end of October and I am still waiting on the other 2 which I am being told will be shipped the middle of January. One is a holiday box, who wants a holiday box after the holidays? I have been trying to get a refund and since they are in the middle of a bankruptcy (no surprise there if this is how they run their business), I have been told they are not allowed to issue refunds (who knows if that is true). I have emailed several times and they always respond but I have been given the run-around each time. The CSRs act like nothing is wrong and never do anything to resolve the issue. I would advise anyone to stay far away from this company.”

Helpful Report

Posted 5 years ago

“UNDER NO CIRCUMSTANCES DO NOT PUT MONEY INTO THIS COMPANY!!!! I have been waiting for six months for my first crate to come keep in mind my subscription is up now and I quickly discontinued any other transactions with them, to put it plainly this is theft on top of poor business.”

Helpful Report

Posted 5 years ago

“I've been waiting since July for a crate, and September for a 2nd one. At this point in time I cant go anything other than file a claim in their bankruptcy case or try and get my bank to refund the charges. There was very minimal communication from them until after they filed for bankruptcy. Since then their support has been unhelpful and wasnt even able to give me a time frame for when I'd even be able to track my package, a package that was supposed to have arrived at my house about 4 times over already. Even before all this the crates were never on time and I'm paying almost double what the site advertises just for a bimonthly subscription. Please dont waste your money here”

Helpful Report

Posted 5 years ago

“This company is a terrible, the crates are never, ever on time, I’m still waiting for August’s crate. No communication from them what so ever, but they sure don’t miss a beat when when it’s time to collect dues. Beware of this company, they’re just not worth the aggravation.”

Helpful Report

Posted 5 years ago

Loot Crate is rated 2.1 based on 882 reviews