Loot Crate Reviews

Name: Loot Crate
Address: 3401 Pasadena Ave, Los Angeles
Rating: 2.13

2.1 Rating 882 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

Questions

Metrics

2.1

Based on 882 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Franck Ortet

Loot Crate 1 star review on 17th October 2022

Char

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just bad customer service and late deliveries. :(”

Helpful Report

Posted 5 years ago

“Almost 1 year on a replacement crate. Still havent got it yet and I get a different excuse every month I ask about it.”

Helpful Report

Posted 5 years ago

“Bought my first lootanime crate last year (2019) in December. It told me the delivery date was from the 25th to the 30th of that same month. After going over the date of the 30th the delivery date had switched to receiving it around January 20th. I was a little confused by this and contacted them before I bought the January crate. They told me that the date of crates can get pushed back sometimes. I didn't really mind the first crate it happens I guess. I then bought the January crate having confidence that they would fix the issue. Then the date of my December crate delivery date changed to march 6th.... and the date of the January crate I had bought also changed to march 6th. I went online and read some reviews about some people having the same problem and some people even having the issue up to 1 entire year. That is crazy! I think they are a bad business and care more about the money as they make promises that they struggle to keep. No one should be waiting an entire year for a product they expected to get within a month. Let alone 2 months for a product they should have gotten in a month. I recommend trying something different I am trying TheOtakuBox hopefully I will have different results then lootcrates shitty company. (STILL WAITING FOR THE CRATES I PAID FOR BTW)”

Helpful Report

Posted 5 years ago

“I ordered a crate in early November. The crate was for a Christmas present and was scheduled for 18-24 of December. It is now February the 8th and I have not received any crate. The estimated delivery would just get put back a week every week, but currently now there is no shipment information at all. Over email I have only had automated unhelpful responses. Awful, I strongly urge people not to use loot crate”

Helpful Report

Posted 5 years ago

“Horrible customer service. Still haven't gotten my order which I ordered from comic con. They keep changing the date and never answer you about a refund. They are a waste of time dont waste your money or your time ordering from them. You shipment never comes. Which I could give no stars”

Helpful Report

Posted 5 years ago

“150 dollars for a 4 crate deal......1 year later still not crate or money back.”

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Posted 5 years ago

“Never received my crate. Every time I contacted them they just moved the delivery back a month. Don’t waste your money.”

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Posted 5 years ago

“You will never receive your stuff and no refund”

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Posted 5 years ago

“Still waiting for a box supposed to be delivered in September. Customer service sucks.”

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Posted 5 years ago

“If it were possible to give zero stars, I would. Ordered a three month subscription in December for Dec, Jan Feb. It's 1/31 and nothing has shipped. I keep getting the 'it'll ship soon' nonsense from the company. Today via online chat I demanded a refund & cancelled the subscription.”

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Posted 5 years ago

“Gave me the wrong crate never doing them again.”

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Posted 5 years ago

“It's been 8 months.... i've given up and written off the $100 I spent (which was supposed to be my brother's gift...) but I message once a month to check and they reply with the same sorry will get back to you asap.... these companies should burn to the ground with execs never getting another job with this horrendous service and lack of care.”

Helpful Report

Posted 5 years ago

“Don't waste your money! I have been waiting for 6 MONTHS for my box to ship and nothing. They keep pushing back the date, no explain as to why, and they Erik not answer the questions that I gave sent to them many times now. The customer service is completely useless and terrible. They refuse to issue me a refund which i have asked for several times as it is obvious that they don't intend to actually ship what i paid for. Do NOT give these people your money!”

Helpful Report

Posted 5 years ago

“Prices got jacked up and every box was a month late if not longer. Never give money to these scamers.”

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Posted 5 years ago

“Their product is terrible and late. Tried to cancel, couldn’t. They Somehow signed me up for another year without my permission. Fighting it unsuccessfully with my credit card company.”

Helpful Report

Posted 5 years ago

“DO NOT BUY. Simple as that. I ordered a crate in August as a gift, thinking I'd receive it by the November birthday. NOPE. I was billed again within 2 weeks and never recieved either box. I reached out in October (a month after they were supposed to ship the first) and they were "happy to" refund the second box since it wasn't in production, but refused to refund the first saying that they couldn't refund the box since it was being shipped soon. Fast forward to December, two reach outs later, and they still were refusing to refund me and consistently kept pushing the ship date (as of this post it was February for a September box). Being someone who used to work in a customer service role, I know that it wasn't all the representative's fault and feel bad they're working for a company with policies like this. I reached out again since I saw they were still promoting the Wizarding World box, yet hadn't sent any that had been paid for. I called them out on it and said that would be classified as fraud, and escalated until I got someone who would refund me my initial purchase. When I asked why this couldn't have been done before, she said it was probably just a "system error." They're scamming people and getting away with it. Skip the crate and just head straight for Target.”

Helpful Report

Posted 5 years ago

“THIS IS THE WORST COMPANY! On October 25 I order the 80th Marvel Loot Crate for my son. Today is January 8 and I have not received it. Excuses after excuses. YET ... LOOT CRATE had no problem taking my $80. SHAME ON YOU. BUYERS BEWARE!!!”

Helpful Report

Posted 5 years ago

“So far I'm not happy at all with this company. They charge you up front and then they don't send your boxes! They change the shipment dates and don't give any explanations. I ordered a box for my husband in November. Now its January and I'm still waiting for a shipping notice.”

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Posted 5 years ago

“All over my inbox trying to sell me new subscriptions while I am still waiting for my stuff from jast Spring.”

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Posted 5 years ago

“Was waiting on a crate for 2 months and after several emails they told me the crate was no longer available. Cancelled won't go back horrible customer service”

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Posted 5 years ago

Loot Crate is rated 2.1 based on 882 reviews