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Loot Crate Reviews

2.1 Rating 882 Reviews
28 %
of reviewers recommend Loot Crate
Company Reviews Questions Metrics
2.1
Based on 882 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 2%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Loot Crate Reviews
Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Elizabeth Lefford
Unverified Reviewer
“I ordered a September box and it STILL HAS NOT ARRIVED as of December 1. They canceled my subscription but would not refund my money and cancel the existing back orders. I gave this as a gift for my husband ... WORST BIRTHDAY PRESENT EVER.”
Helpful Report
Posted 5 years ago
Sam
Verified Reviewer
“My wife ordered her me and my son different crates and after I found out there was another she wanted I ordered that one for her, all together with the one I ordered and the ones my wife ordered we got 4, we waited an outrageous amount of time for them and were not able to get a refund we finally got our boxes. We were very disappointed with the boxes and understood why loot crate was having financial troubles I’d those were the boxes they were sending out. I thought with all the trouble they have been having they would want to make sure their boxes were great and not disappointing. I have since ordered other box’s from other companies and received them on time and they were better than expected not disappointing at all. I truest wish I was able to get a refund and not the box’s we got.”
Helpful Report
Posted 5 years ago
Justin Wood
Unverified Reviewer
“I placed an order back in September for the fright crate and still haven’t received it yet. I was told it was coming in November but now the website is telling me December. Dissatisfied is an understatement.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Do not waste your money - Wizarding World crate has become a joke. We paid for the July crate and still have not received it (as of the 19th November!). When I have tried to follow it up I keep getting the same generic response saying they are having logistical and tracking issues but it will be on its way. When I ask to just cancel the order and for them to provide a full refund, the company just ignores the request and just tells me to wait.”
Helpful Report
Posted 5 years ago
Garry
Unverified Reviewer
“Do not waste your money - Wizarding World crate has become a joke. We paid for the July crate and still have not received it (as of the 19th November!). When I have tried to follow it up I keep getting the same generic response saying they are having logistical and tracking issues but it will be on its way. When I ask to just cancel the order and for them to provide a full refund, the company just ignores the request and just tells me to wait”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Never received my first box and they actually charged me for the second one on the next billing cycle!!!! Had to fight with my bank to get the $ returned. NOT WORTH THE STRESS!”
Helpful Report
Posted 5 years ago
KW
Unverified Reviewer
“I really wanted to love Loot Crate. We subscribed last November to the Wizarding World of Harry Potter for our daughter's 12th birthday last December. Because of their shipping schedule, our first crate didn't ship until the end of January. Then they declared bankruptcy and suspended all shipments due to financial reorganizing. I'm fairly patient and wasn't too concerned. But then we moved to a new state halfway across the country and even though I had updated our new mailing address online, they still shipped the crate to our old address. I emailed customer service with our old and new addresses (even though I had already updated it online) and was asked to RESEND OUR ADDRESS in a specific format. Couldn't they just retype it the way they wanted it???And STILL NO RESOLUTION from the company on getting me the crate they shipped incorrectly. Finally we were able to get an old neighbor to track it down with the people who had bought our house and they kindly shipped it to us. But the tshirt included has a typo on it - "ear muffs must be warn" instead of "worn". Great quality assurance, China. Cancelled my subscription.”
Helpful Report
Posted 5 years ago
John A.
Unverified Reviewer
“Terrible. Before couldnt pay their bills still wouldnt deliver ontine. Still waiting on a order since June and trying to sell me more stuff. Pathetic!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I was subscribed to the Halo Crate, it was cool at first. Well they billed me for six more crates in July 2019. Well they cancelled that series and instead of refunding my money they enrolled me in a other crate without my knowledge. I had no reason to suspect anything was wrong till late October when no crate arrived. That is when I found out. They have also declared bankruptcy so I can't even get a refund from them I have to try to go through the bankruptcy processing and fill out some for or try and dispute the charges on my credit card. Not sure what happened to them but DO NOT SUBSCRIBE OR SEND THEM MONEY. You will only be disappointed when they bill you and you don't get what you paid for.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“When it first started everything came on time and it was good quality. Now it has became a scam. I pre ordered the elder scrolls crate a year ago and it keeps getting pushed back. I had to canceled so I wouldn't be charged for the next shipment (even that is still pending). Still never received the first one. I should have gotten four boxes by now. I can't get a refund because they filled for bankruptcy chapter 11. They keep advertising new crates!!! Don't do it whatever you do!”
Helpful Report
Posted 5 years ago
Keelie Johnston
Verified Reviewer
“It has been 6 months and have not received a single shipment! I have contacted them twice with no resolution!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“We ordered a Harry Potter Loot crate subscription for our 15y.o. daughter and a six package subscription over one year and a twelve package a year Lootwear subscription for our 16y.o. son last year as a Christmas gift. From December to October we have received 3 Harry Potter and are back-ordered for 2. July's order was delivered last week, in October. In 10 months the Lootwear subscription is back-ordered for 6 or 7 packages. Lootcrate does not offer a phone number or live chat for customer service. Their email responses are non-committal as to when back-ordered packages will be delivered. This business practice is completely unacceptable but especially when dealing with children and adolescents. Do not waste your time or money on Lootcrate!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“I ordered a crate in September. After completing the purchase, I received a purchase confirmation estimating my crate's arrival between September 20 - October 11. It is now October 25; I sent an email to the support team a few days after the last day within its estimation. Their response, two days later, informed that something had gone wrong and my new estimation was in late November. I did not want to wait that long for it, so I decided to reply requesting a cancellation and a refund. I checked the site today, the crate has been cancelled, however, the money has not been refunded. I live in Virginia, LootCrate is located in California. It does not take more than three weeks for an item to be shipped and received from there. I highly discourage ever purchasing from LootCrate.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Ordered a crate in June and July which got pushed back every time we checked the tracking. Called them last month for them to tell us "it will get there when it gets there". Seriously? It should have been here for a birthday 4 months ago! Awful service but great SCAM!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Missing 2 Loot Fright Crates from May and June. Cancelled my subscription and have not received any refund. They keep sending me surveys about how their service was, so obviously they do not read emails. All the emails were auto-generated. Do not order from them, poor operation and no customer service.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I ordered a Spiderman loot crate and what came in it was things from different movies. And the whole process took 4 months and it charged me for all the other loot crates that I didn't even order.DO NOT ORDER FROM THIS COMPANY!!!!”
Helpful Report
Posted 5 years ago
Fahtmah Rogers
Verified Reviewer
“I ordered 2 crates 6mths ago.. i received neither. You cannot contact anyone. SCAM”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I've been waiting on crates date back to April. I cancelled my subscription back in August, here it is October and still no crates. The company is advertising new crates and still haven't shipped out past crates. DO NOT SHOP WITH LOOTCRATE, ITS A SCAM!!!!”
Helpful Report
Posted 5 years ago
Holly
Verified Reviewer
“I ordered a Loot Crate box in late June of this year. And it never showed up. As of writing this review it is October 16 and I never received any update or apology regarding the fact that they just *didn't* deliver the product. Finally emailed and the customer service person just said "Oh yeah, looks like there was an issue lol" but said "the wait will be worth it!" I've been waiting almost 100 days. Every time I check the shipping date it just gets pushed back further and further. Would literally never recommend Loot Crate to anyone.”
Helpful Report
Posted 5 years ago
Danielle J Swanson
Verified Reviewer
“I loved lootcrate until I had a problem with my most recent subscription. I ordered their loot gaming crate in July and received an email saying that the shipment was delayed and would arrive in August. It is now October and I have not recieved my crate yet or any emails about the status of my order. Bottom line I paid for something that I never even received”
Helpful Report
Posted 5 years ago
Loot Crate is rated 2.1 based on 882 reviews
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