loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have tried for 6 weeks to contact them in that time i have had one e.mail saying they will contact me within 3 days now 10 days later nothing TOTAL WASTE OF TIME on my way now to the bank to get them to clawback my money as i paid on credit card”

Helpful Report

Posted 5 years ago

“Looks like there going bust . After taking MY Deposit iv.e not received any confirmation On HOLIDAY Booked on 15 July”

Helpful Report

Posted 5 years ago

“we gave love holidays £600 for 5 nights in krakow from 16th-21st july,our flight was cancelled by easy jet,so i emailed them numerous times,,no reply,tried to phone,no one available,don`t know what else to do now,except take them to the small claims court for our refund,will never book with love holidays again,opened a complaint on gov website for them to investigate”

Helpful Report

Posted 5 years ago

“Loveholidays has taken my money for a holiday and on the same day said that the booking wasn't confirmed. Now I can't get through to speak to anyone about it. I was waiting on the phone for an hour and then hung up on. Very very frustrating!”

Helpful Report

Posted 5 years ago

“With no means of contacting love holidays, our flight was cancelled by the airline on July 2nd. Our holiday cannot happen without a flight but still no contact from them until today (27th) when we are informed they will be taking the final payment of another £900. Total crooks with no decency to be honest. We shall never book with them again and have no sympathy when the company collapses. Just what they deserve.”

Helpful Report

Posted 5 years ago

“I had a holiday cancelled on 17/3/2020 and was told that I would be refunded it is now 27/7/2020 and still no refund despite them contacting me on 17/7/2020 to apologise and tell me that my refund had been overlooked for 4 months and they would be refunding it straight away. THIS IS A TERRIBLE COMPANY DO NOT BOOK ANYTHING WITH THEM. this is not the way to treat people and cause them so much stress and anxiety. SHAME ON YOU LOVE HOLIDAYS. ....”

Helpful Report

Posted 5 years ago

“You are best off chucking your cash in the bin. Much less hassle.”

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Posted 5 years ago

“Booked a few holidays with this company and to be honest i had no problems at all, but now trying to get through to them is impossible..no phone lines, their live chat is a joke, 500 place in the queue for 5 hours then cut off.. come on " LOVE HOLIDAYS " sort it out”

Helpful Report

Posted 5 years ago

“I have been trying to contact loveholidays for several weeks, my flight has been cancelled and airline have refunded my fares, trying to cancel hotel and my deposit returned, I actually got onto live chat, luckily I was sitting down at the time!! Unfortunately after 4 hours waiting there are still over 500 people in front of me in the queue, this just keeps getting refreshed with the same message! Sill Iget through before closing, call me a sceptic but I think not, what else can you do the service is abysmal, wouldn't use them again.”

Helpful Report

Posted 5 years ago

“I wish I could put 0 star for this review. Love Holidays has been the most unhelpful company ever. We are due to fly to Greece in two weeks time and via a review in a travel forum we noticed that the hotel is not open for the summer. Love Holidays have not communicated this to us nor have they picked up or answered any of the E Mail, Messages, Telephones call that we are trying to get in touch with them. I just cant believe the service provided by this company and such a company actuall exisits that have such bad communication with their Cistomer. i dont know they actually care for their reputation or to maintain Goodwill. Anyway I have been making note of all the communication and details that we have made trying to get in touch with Love Holiday. This kind of Customer service is not acceptable and we will take it further with the complaint against this company.”

Helpful Report

Posted 5 years ago

“What went wrong everything atleast most crooks wear masks these are just bare faced liars”

Helpful Report

Posted 5 years ago

“Holiday booked for 8th August 2020. Tried to get in touch with Love Holidays to change date. Got no response. Then i checked my hotel is open and its not. Eventually got through to to them on live chat 3 weeks ago and they denied its shut despite me having an email confirmation from the hotel. Said they would be in touch to sort but nothing yet. Still been trying to get hold of them on live chat but to no avail. I understand they are busy but this is just ridiculous!!!!”

Helpful Report

Posted 5 years ago

“They are impossible to contact, my return flight has been cancelled and I haven't heard from them about organising an alternative. A refund from Norwegian Air has been sent to them but they haven't passed it on to me. I've left several messages for them for over a month; none of which have been replied to. I've paid my deposit and they've unsuccessfully tried to take the remaining balance twice stating that they will be in contact (I've cancelled the credit card) still waiting to hear from them.......”

Helpful Report

Posted 5 years ago

“The worst customer service ever. Zero reply from this company regarding my holiday plans. Would advise no one to book with them.”

Helpful Report

Posted 5 years ago

“Booked holiday and paid advance deposit but i wanted to make change of destination and it is horrible as no telephone humber is available nor CHAT works no email i.ds and i ended losing my deposit along with penalty amount of 900GBP which is terrible and its WORST company any one can deal with AVIOD BOOKING WITH THEM ..... FRAUD company”

Helpful Report

Posted 5 years ago

“due to fly in 2 weeks,now they have removed spain as safe we cant quarentine for 2 weeks but trying to get through is so frustrating, tells me to refresh the chat but im wondering if its acually switched on as ive been doing it for 4 hours still nothing, not a very good company towards there customers”

Helpful Report

Posted 5 years ago

“Still waiting on my refund from a holiday booked in June can't get hold of them maybe if I put a bad review then they will get back to me”

Helpful Report

Posted 5 years ago

“Impossible to contact them . They’ve taken £1400 for a hotel and my flights were cancelled. They refuse to answer my messages and you cannot contact them by phone or email . Their live chat is not fit for purpose and deliberately cut you off when asked a specific question about my booking which does not fit into the generic faq category .Basically they have stolen my money .”

Helpful Report

Posted 5 years ago

“Terrible service, over a month still no refund.!!!”

Helpful Report

Posted 5 years ago

“Booked a Greek hotel only in February 2020 with an August 2020 arrival date. Due to Covid-19, we opted to change the date (through Love Holiday's Manage My Booking) to August 2021, which was on offer. Our hotel on the Manage My Booking page now shows the change, but we are still awaiting confirmation. Love Holiday have now attempted to take a payment for our August 2020 stay. There is no way of contacting them, other than by Live Chat but I have been attempting to do this for around six hours now on different days of the week, refreshing the page as I am repeatedly told all Live Chat agents are busy. One afternoon alone, I sat at my laptop for four hours. I appreciate that Love Holidays are having to accommodate large volumes of enquiries, but they should not offer something (change to our booking) without delivering.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews