loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never again. Booked a package holiday as thought it would be safer in uncertain times, never usually book packages always booked separately. Flights out cancelled, no suitable dates to amend so can only get money back for cancelled flights, losing the rest! What's the point of booking a package holiday when the company offer no assistance and tell you sort it all out yourself if something goes wrong! They do nothing, complete disgrace and a con. Do not book with them, do the job yourself and go direct for flights and hotels, they will not assist you if something out of your control goes wrong..... abysmal..”

Helpful Report

Posted 5 years ago

“Thieving Cowboys! Supposed to be going away in a month and need to know where I stand with it all, but can't get through to anyone no matter which avenue I use. Thousands and thousands of people on my Facebook group are entitled to cancel holidays due to the FCO advice, but LH won't give us refunds and are blatantly just making up things as they go along. Absolute conning cowboys. They should be prosecuted and shut down.”

Helpful Report

Posted 5 years ago

“AVOID! THEY HAVE NO INTENTION OF HELPING ANYONE SORT OUT THEIR CANCELLED COVID HOLIDAYS. EVERYTHING THEY HAVE IN PLACE IS TO MAKE COMMUNICATION AS DIFFICULT AS POSSIBLE IN THE HOPE WE WILL ALL GIVE UP FIGHTING THROUGH SHEER FRUSTRATION!”

Helpful Report

Posted 5 years ago

“DON'T USE THIS COMPANY IF YOU WANT TO KEEP YOUR SANITY. THEY ARE LEGAL ROBBERS. CAN'T HAVE REFUND ON HOTEL BECAUSE WE CANCELLED YET AIRLINE CANCELLED FLIGHT!!!!!!!!”

Helpful Report

Posted 5 years ago

“IF I CAN GIVE ANYONE GOOD ADVICE IN MY LIFE, AVOID THIS COMPANY LIKE THE PLAGUE. NEVER HAD ANY PROBLEMS BOOKING A HOLIDAY IN THE PAST BUT MY EXPERIENCE WITH THIS SO CALLED COMPANY HAS BEEN A NIGHTMARE. GOT TOLD WE CAN'T GET A REFUND THEY SAY, BECAUSE WE HAVE CANCELLED SO WHAT CAN WE DO WHEN THEN AIRLINE HAVE CANCELLED THE FLIGHT. ROBBERS THROUGH AND THROUGH!”

Helpful Report

Posted 5 years ago

“I have been waiting to rebook my accommodation through Love Holidays. Despite been directed to use 'My booking' to change the dates or to use webchat or email to contact with my query, I have received no response. It's as though they have disappeared of the planet. WARNING. STAY CLEAR FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

“Like many others I am of the understanding that the highly rated reviews are possibly written by Love Holidays staff. If so, would they not be better served working from home as millions of others are. I have used this company before and had no issues however I have had nothing but problems regarding the cancellation of my booking due to Covid-19. I am aware these are uncertain times and waiting for refunds is trivial in respect of what some people have suffered however, a level of service should have been provided. To not be able to speak to anyone is totally unprofessional. I had another two holidays booked this year and I did have to hold for the over an hour with both but at least there was a person at the other end of the phone to assist and assure. I am absolutely disgusted in the manner in which this company has conducted itself. Even though my flight was cancelled in May the company kept trying to take the balance of over £1200 right up until a week before I was due to go which July. Fortunately enough, prior to this, my card had been fraudulently used so nothing further could be taken. I have constantly tried to contact via live chat and have a photo copy of all chats. I was lucky enough to finally get through on one occasion to a chap called Asmed who, once I explained my problem, exited from the conversation!!! I will NEVER use this company again and would suggest, if you are reading this, to take my advice. I am still at the end of August waiting for funds!!!”

Helpful Report

Posted 5 years ago

“NEVER AGAIN NO RIGHT TO KEEP MY MONEY FOR ASLONG AS THEY DID NO APOLOGIES I KNOW WHAT HAS HAPPENED IN THE WORLD IT STILL DOES NOT GIVE THEM THE RIGHT TO WITH HOLD MY REFUND I DID RECEIVE A SERVICE THEYKNEW IN ADVANCE AND TRIED NUMEROUS TIMES TO TRY AND FORCE ME TO TAKE VOUCHERS OR CHANGE DATES”

Helpful Report

Posted 5 years ago

“I been waiting for 5 month for a refund the worst company to contact. Can't speak with anyone or even reach their live chat. Just left in the dark. Have written a letter but have never received a response, have also left messages on manage my booking and not replied to. It is disgusting and very very poor customer service and not being manage at all.”

Helpful Report

Posted 5 years ago

“absolutely terrible after sale service. You can not contact them via phone but only via live chat and obviously no agent is available so good luck. Not recommend. I wish I have checked reviews before buying 😕”

Helpful Report

Posted 5 years ago

“i find love holidays responding and contact extremely unreliable, i booked a holiday for 6 girls back in February, i was trying to contact and when i did they said they cant do nothing about my request although they knew one flight to Ibiza was cancelled. love holidays waited till the last few day when we was meant to departure that it was cancelled, we have been requesting a refund since which was back in July and no one is contacting us back. its stressful and unreliable. And will never uses again.”

Helpful Report

Posted 5 years ago

“Do not book with this company waiting for a refund for 4 months now. They are saying they have not been refunded by airline yet others who booked direct have been refunded weeks ago. You can't contact them live chat is always busy. Worst tour operator I have ever dealt with. You have been warned. DO NOT USE.”

Helpful Report

Posted 5 years ago

“Stay away from love holidays. And if they tell you that they waiting for refund from airline..its a lie as it a package holidays and had 14 days pay you that the law. and if you speak to the air operator they will tell you they already refund them ..on good authority what they are doing is banking your refund and take future bookings for 2021 ..and some point in November go declare bankruptcy..leaving with millions pound of its coustermers money and ..re operator the business under new trading name ..so don't book with them ..and contact watch dog ..and trading standards and let get in quickly before they run off with your money . And dare anyone from love holidays to contact me .. bring it on im come for you and im bringing the law with me and ceo will going to be under investigation for fraud and deception .now and to staff of love holidays this is for you by November you not be payed and be out of a job ..help customers get there refund or you will be prosecuted as you aid and abetting a crime .. so do right thing now and give refunds out or least tell truth on on line chat you been threatened by your head office not refund coustermers till further notice . But not help them as all go be out work soon”

Helpful Report

Posted 5 years ago

“Love Holidays took our money by Direct Debit In May 2020 knowing that our holiday would be cancelled because of the Coronavirus and in spite of numerous requests for a refund they have continually ignored our requests. Four months on they still haven’t repaid our £1,790. I have sent letters by recorded delivery and they refused to accept them from Royal Mail. To add insult to injury they send you an email after four months asking if you would like to rebook your holiday, or take a credit note or a refund. They ask you to request your refund using Manage My Booking but when you select the refund option it tells you to select Manage My Booking and you go around in circles. The only way you can contact them is by phone and you can wait hours to get a response. They don’t provide an email address, live chat is not available and they won’t accept letters by post. In my opinion Love Holidays are dishonest, money grabbing ....... I strongly recommend that you boycott Love Holidays and save yourself a lot of trouble and money. Your customers will not forgive this behaviour and you deserve to suffer the consequences in the future.”

Helpful Report

Posted 5 years ago

“Well I don't know where to start with these scumbags ! Was looking forward to a family holiday to Jamaica for me and my two girls , the flights were cancelled with Virgin they then shut there phone lines and e mail system down and I'm still £1480 out of pocket , no contact for 4 months have reported them to Metrobank for fraud , do not ever give these scumbags your money they will rob you . I have been trying to contact them for 4 months now through various different formats , e mail phone sms . They are robbers . Worst company on planet earth taking innocent people money for holidays one robbing them . SCUM Not even with a star I hate you love holidays Hope the whole company gets infected with covid 19 and you all drop dead !”

Helpful Report

Posted 5 years ago

“I have just received my flight money for a holiday cancelled in March, due to take place in April, which my bank got back for me. The last contact I had with loveholidays was when they refunded my accommodation in June. I was expected to chase the flight money from the airline myself, despite the fact that I had booked a package holiday with loveholidays ie flight + accommodation= package. I would certainly never use them again nor could I recommend them to anyone.”

Helpful Report

Posted 5 years ago

“1 star is more than generous. I’ve had no contact re a holiday in March 2020. Despite me trying to phone, message & chat on line, no one will engage. I even emailed their CEO directly to no avail. No chance of a refund. Daylight robbery, avoid Love Holidays at all costs.”

Helpful Report

Posted 5 years ago

“Low in morals generally crooked, unable to contact and won't reply to messages.”

Helpful Report

Posted 5 years ago

“Very very disappointing experience! Still waiting for them to even get in contact with me. My holidays were due in May. I have paid already. I have tried ever since getting in contact, no luck. There lines got disconnected, and their live chat is never available. They dont get back to my emails. DO NOT USE THIS COMPANY. THEY SURVIVE OF PEOPLE WITHOUT PROVIDING THE SERVICE.”

Helpful Report

Posted 5 years ago

“Booked a package holiday flight was cancelled and now can't get in touch with them by any means whatsoever.If you've got money to throw away book with these clowns if not steer well away.Abdolutely appalling customer service unless you owe them money”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews