Name: loveholidays.com
Rating: 1.18

“I was waiting on loveholidays chat for 40 min, Guy answered, said his looking in to my case and then reply with the message that I haven't been active and end the chat!!”

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Posted 5 years ago

“We pay Love holiday For a back in March for seven people on one booking and three on an other and we have not been refunded for our fights I would not recommend this company to anybody”

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Posted 5 years ago

“I am giving 1 star just because I can’t give less. I have booked Oyo Hotel in Golders Green for 2 nights in august and, when we arrived there in the middle of the night, the hotel was closed and Love Holidays didn’t care about informing us. After we came back we had to call them 4 times and nobody helped us. The customer service told us they couldn’t help and that we would have received an email where to explain (again) the problem. I have not received an answer to the email in 3 weeks. I even sent a reminder. This is the worst booking website I have ever used. I Will never use this website again. And I suggest not to use it.”

Helpful Report

Posted 5 years ago

“I am giving 1 star just because I can’t give less. I have booked Oyo Hotel in Golders Green for 2 nights in august and, when we arrived there in the middle of the night, the hotel was closed and Love Holidays didn’t care about informing us. After we came back we had to call them 4 times and nobody helped us. The customer service told us they couldn’t help and that we would have received an email where to explain (again) the problem. I have not received an answer to the email in 3 weeks. I even sent a reminder. This is the worst booking website I have ever used. I Will never use this website again. And I suggest not to use it.”

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Posted 5 years ago

“If I could give zero stars I would. Near on impossible to get hold of unless you are prepared to put aside an entire day waiting on live chat. When I eventually got through, more often than the agent disconnected and I was put back in the queue having to explain again what my query was. They charged me and my family over £500 in cancellation charges, despite the airline giving a full refund. Been waiting for a refund since mid June and it eventually came through this morning. Would not book again with this company if you paid me.”

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Posted 5 years ago

“Talk to customer services? You are having a laugh, only two travel companies have actually looked after their customers in my experience, and that is TUI and JET2. I am still waiting for my flight refund to New York from April 2020, I have had no response to any of my messages on 'manage my booking', they keep sending the same e-mail out stating 'we are waiting for the airline to refund us', however, I know Virgin Atlantic have been refunding the flight monies as I have received a refund (same trip) from Travel Republic. I have written letters, left messages on 'manage my booking', not sure what else to do. Will never use this company again.”

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Posted 5 years ago

“Terrible means for getting in contact, at times feels like it’s a ghost company as it seems impossible to get hold of someone... once you get hold of someone, they are very difficult to understand as they speak very broke English. The members of staff for this agency have no clue on what is asked or requested as they make false promises. Overall, bad experience and from personal experience AVOID buying a holiday package with this company.”

Helpful Report

Posted 5 years ago

“Terrible means for getting in contact, at times feels like it’s a ghost company as it seems impossible to get hold of someone... once you get hold of someone, they are very difficult to understand as they speak very broke English. The members of staff for this agency have no clue on what is asked or requested as they make false promises. Overall, bad experience and from personal experience AVOID buying a holiday package with this company.”

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Posted 5 years ago

“I am due to travel to Spain in less than 20 hrs with my young children which is on the FCO non essential travel list. I have had no communication from love holidays as whether my holiday is still valid. I cannot cancel due to the loss of money. This is appalling treatment and this company should be struck off the Travel Industry.”

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Posted 5 years ago

“Well we’re do I start We booked a holiday and then Coronavirus happend They took all numbers of there website I emailed them every week fo 4 months we were not able to cancel holiday we would of had to pay £1000 So we had to pay for holiday then when I came to going on holiday still not got hold of them out plain had change the times to fly out still no contact had to sort out my own transfers which added to our worrying awful will never use again no customer service at all if your thinking about going with them don’t it’s not a package holiday your paying them for no reassurance”

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Posted 5 years ago

“Absolutely awful customer service. Our holiday was cancelled three months ago and we've still recieved no refund for our flights. No communication from love holidays and their live chat beggers belief, the lack of support is appalling. Avoid this company at all costs.”

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Posted 5 years ago

“Got email from BA 3 weeks ago to say flights to USA cancelled, messaged Love Holidays....took final payment today ( 22 Aug). Totel disgrace of a company.”

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Posted 5 years ago

“Summary: We lost £200 because LoveHolidays cancelled our hotel by mistake and now won’t pay us the additional costs that caused. I can barely begin to explain how dreadful LoveHolidays is. They cancelled our hotel booking due to an error (the hotel was open, and no travel restrictions were in place) and offered us a voucher in return - but because they cancelled it so late, there were no hotels available at the value of the voucher for those dates in that location. We had to pay extra to secure our hotel (which, again, was open without issues) and LoveHolidays have flatly refused, on multiple occasions, to reimburse us. We couldn’t even get in touch with them until after we’d returned from our holiday - no answer to emails, calls, messages on their platform, no availability of ‘Live Chat’, nothing. They didn’t even tell us directly that they’d cancelled the hotel - I had to get hold of the intermediary they booked through to find the truth about them cancelling (which they did without leaving a reason, and then lied to me by saying the intermediary cancelled). Long story short we’re now nearly £200 out of pocket above the original cost of the holiday. Absolute disgrace, they should be ashamed of themselves. Avoid this company like the plague.”

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Posted 5 years ago

“Love holidays are fraudsters do not book with with them they take your money and the holidays don’t exist.😡”

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Posted 5 years ago

“Never again. Booked a package holiday as thought it would be safer in uncertain times, never usually book packages always booked separately. Flights out cancelled, no suitable dates to amend so can only get money back for cancelled flights, losing the rest! What's the point of booking a package holiday when the company offer no assistance and tell you sort it all out yourself if something goes wrong! They do nothing, complete disgrace and a con. Do not book with them, do the job yourself and go direct for flights and hotels, they will not assist you if something out of your control goes wrong..... abysmal..”

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Posted 5 years ago

“Thieving Cowboys! Supposed to be going away in a month and need to know where I stand with it all, but can't get through to anyone no matter which avenue I use. Thousands and thousands of people on my Facebook group are entitled to cancel holidays due to the FCO advice, but LH won't give us refunds and are blatantly just making up things as they go along. Absolute conning cowboys. They should be prosecuted and shut down.”

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Posted 5 years ago

“AVOID! THEY HAVE NO INTENTION OF HELPING ANYONE SORT OUT THEIR CANCELLED COVID HOLIDAYS. EVERYTHING THEY HAVE IN PLACE IS TO MAKE COMMUNICATION AS DIFFICULT AS POSSIBLE IN THE HOPE WE WILL ALL GIVE UP FIGHTING THROUGH SHEER FRUSTRATION!”

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Posted 5 years ago

“DON'T USE THIS COMPANY IF YOU WANT TO KEEP YOUR SANITY. THEY ARE LEGAL ROBBERS. CAN'T HAVE REFUND ON HOTEL BECAUSE WE CANCELLED YET AIRLINE CANCELLED FLIGHT!!!!!!!!”

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Posted 5 years ago

“IF I CAN GIVE ANYONE GOOD ADVICE IN MY LIFE, AVOID THIS COMPANY LIKE THE PLAGUE. NEVER HAD ANY PROBLEMS BOOKING A HOLIDAY IN THE PAST BUT MY EXPERIENCE WITH THIS SO CALLED COMPANY HAS BEEN A NIGHTMARE. GOT TOLD WE CAN'T GET A REFUND THEY SAY, BECAUSE WE HAVE CANCELLED SO WHAT CAN WE DO WHEN THEN AIRLINE HAVE CANCELLED THE FLIGHT. ROBBERS THROUGH AND THROUGH!”

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Posted 5 years ago

“I have been waiting to rebook my accommodation through Love Holidays. Despite been directed to use 'My booking' to change the dates or to use webchat or email to contact with my query, I have received no response. It's as though they have disappeared of the planet. WARNING. STAY CLEAR FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews