loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my flight to be refunded - i have a confirmation from Easy Jet stating they refunded it to Love Holidays over a month ago - i cant get in touch with Love Holidays through any means - does anyone know how to contact them??/ ADVISE TO ANYOEN THINKING OF BOOKING A HOLIDAY - DONT DO IT WITH LOVE HOLIDAYS”

Helpful Report

Posted 5 years ago

“Awful. I know things will be manic for them at the moment but they are not conducting themselves very well at all. No hope of contacting them, all chat/phone/email contact details taken off the site. “Manage my booking” tricks you into accepting a credit note instead of a refund. Their lack of communication is very telling indeed. Dreadful company.”

Helpful Report

Posted 5 years ago

“Holiday cancelled , only part of refund paid , still waiting on remainder . Airline stated they have refunded their money back to Love Holidays but we are still waiting . Won’t ever use this company again”

Helpful Report

Posted 5 years ago

“Everything from the start of this crisis. If you book with LOVE HOLIDAYS you may as well just throw your money down the drain. Appalling customer service its impossible to get hold of them by phone, email or chat and now they are totally ignoring the messages I have left them for the past 2 weeks on their own Manage My Booking website. Do yourself a favour claim against your credit card its the only hope you will see your money again”

Helpful Report

Posted 5 years ago

“Absolute shambles of a company no communication whatsoever, sent around 20 emails for a refund no reply andirectly no way of contacting them disgraceful”

Helpful Report

Posted 5 years ago

“How do you get in touch with them, I know they are busy obviously, but I have no way of making contact to find out my options as my flight has been cancelled, no phone number, no email address, no live chat, no hope!!”

Helpful Report

Posted 5 years ago

“No Customer service, been chasing for months to get my refund absolute disgrace. Never use them if you like your money!”

Helpful Report

Posted 5 years ago

“Having had my flights cancelled by Ryanair due to COVID-19 I had to chase up Love Holidays for information. They then refused to refund any money until Ryanair had refunded the flights. I booked with LH believing them to be an online travel agent. They are not. Ryanair said they are screen scrapers and buy the flights, hotels etc separately. They are not official agents for Ryanair. So I spent hours chasing up Ryanair and then hours chasing LH for my money once the flights had been refunded to them. I would never ever use them again”

Helpful Report

Posted 5 years ago

“Do not ever book with this company and you will be grateful that you didn’t. If you do choose to book, you will live to regret it. I was due to travel to Morocco in mid April. I received an email in early April stating that my “booking needs attention”, basically my flights and entire trip were cancelled due to the COVID-19. However trying to get a refund is impossible and getting through to a customer services agent is worse. Love holidays have no phone numbers to contact, only the live chat option that opens at 9am, after waiting 4 hours to speak with someone I was cut off. So basically nearly 4 months later, no holiday, no refund, and no way of contacting customer services to reach a solution. No hope at all. Just don’t do it”

Helpful Report

Posted 5 years ago

“Have been reading everyones comments and they have done the same thing to me.Was going to Croatia on the 21st July.Have everything paid for including my transfers,luggage,seats on the plane,etc.Received a message on Monday night to say that my holiday is cancelled due to Co-vid.Checked the goverments website and they told me nothing has changed and Croatia is still safe to travel to.Emailed the hotel and they told me they are still open and Loveholidays cancelled my booking.Phoned Jet2 and they told me the same thing and if I cancel my flight I will lose everything.I have sent numerous emails and messages to them with no reply.Cant even get on there live chat because its non existant.Havent even offered me a refund,voucher or anything.I like a lot of other people have used there site for the past few years and will never use them again.I would advise anyone right now not to use them as something is badly amiss and someone needs to step in right away and stop them from advertising holidays so they can rip people off and tell them its Co-vid.I think this company is going bust and are trying to rip off as many people as possible before this happens.Should be held accountable for their actions right now and I will be starting legal action against them ASAP and everyone else should do the same.”

Helpful Report

Posted 5 years ago

“How dare love holidays add more stress to people I hope they go bust waited 5 months and still not responding offering me £35 not the £500 I have paid how dare they do this to people I will take them to court for added stress and distress they have caused me”

Helpful Report

Posted 5 years ago

“Shockingly bad. They've had the money for our holiday for over a year, they cancelled the holiday a long time before we were due to fly and 3 months after the date they still haven't had the decency to be in contact or refund any of our money. I've tried repeatedly to contact customer service and either get cut off or get no where. Last time (without me even suggesting it) they started in on a spiel about of you involve the credit card company it will take longer to get a refund!!! We have used this company for several trips abroad a year over the last few years but based on this I we will never use them again.”

Helpful Report

Posted 5 years ago

“Cancelled our holiday, saying the hotel is closed, we go every year , know the manager well , phoned him , the hotel is open , he said love holidays cancelled, they took full payment, lmpossible to contact , eventually got through , passed to 2 different, people , who both had different excuses, and eventually, they just hung up , packs of lies , you can even book a week in the same hotel , which is supposedly closed , on their , website ... passing it on to my lawyer...”

Helpful Report

Posted 5 years ago

“Terrible customer service, can’t contact them, cancelled holiday but won’t refund amount, breaking multiple regulations and totally unethical company. Do not book unless you want to lose all your money”

Helpful Report

Posted 5 years ago

“Where do you start with this mob. They are now cancelling customers hotels even though they are open . Why? well guess what they dont pay the hotels until the end of the stay. So cancel the hotel and hold on to customers money and let them argue with airlines whose flights are still on and cant get a refund for the flights. Its time the regulators and govt .stepprd in and closed this lot down.”

Helpful Report

Posted 5 years ago

“They are a disgrace stealing peoples money when they know holiday is cancelled no phone lines no emails a chat line that you could spend all day on and then if you do get through useless Stay Away they are a disgrace”

Helpful Report

Posted 5 years ago

“Company is a total joke, trip for31st May cancelled, communication is nonexistent, Can't get through on phone or live chat, No refund given yet, Won't ever use this cowboy outfit again, All with trouble report to CMA, Terrible people”

Helpful Report

Posted 5 years ago

“My holiday was cancelled due to Covid-19. They contacted me to let me know this and have only been in touch to say i should not take legal action against them if i want a refund and have not told me anything about when i will receive my money. 2 whole months later they have refunded me £19.95 instead of the £1000+ they owe me. I tried to wait patiently but i've now contacted my bank to get a refund that way. Their customer service and communication is so poor, just have a look at people's tweets on Twitter for some insight. Please don't book with Love Holidays!”

Helpful Report

Posted 5 years ago

“Absolutely disgusting company. Impossible to contact to cancel our holiday and having sleepless night about them taking the money from our bank account that we simply cannot afford right now! NEVER EVER BOOK WITH LOVE HOLIDAYS”

Helpful Report

Posted 5 years ago

“DO NOT BOOK ANYTHING WITH THIS COMPANY. You cannot get hold of them , had a booking for early April, Love holidays cancelled us in March, due to covid19, still trying to sort out. From now on , I will always book through a travel agent that I can talk too face to face.”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews