loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We book on line, holiday said pending, After ,24 hours got a email saying no flight available from Birmingham but could go from East Midlands but it was 400 more so I replied no to exspenive, had email back saying they would refund money in 5 days but we had not booked this holiday, but had taken money out of our account for a holiday that was not booked, can't contact them tried everything got no Ref number how can we pay for a holiday that was not booked ?”

Helpful Report

Posted 5 years ago

“Awful experience, I can understand the delays due to the pandemic but having no call centre and live chat always being busy there is no other way for me to contact them. They also said I wouldn’t be charged cancellation fee, but when I go through cancelling it says it. Thank god I got screenshots of the live chat as I’ll be seeking legal advice.”

Helpful Report

Posted 5 years ago

“Hi everyone love holidays at it again .staff putting false reviews on other review sites”

Helpful Report

Posted 5 years ago

“If you need to rebook another hotel because yours is closed go on their website and choose one then go to 'Manage my account' on loveholidays and change your hotel and/or transfers/flights it works!”

Helpful Report

Posted 5 years ago

“Due to news of people sleeping on the beach we emailed our hotel to check our booking in September and they emailed back to say the hotel was shut until March next year! They said they could book us into another sister one so we said ok if they can contact loveholidays. They emailed us back to say that one was shutting as from 1st August so could not help us. We queued forever to get onto Live chat as it is the only form of communication open with loveholidays now and eventually got through. They asked how we knew the hotel was shut!! They advised finding a new hotel on their website then we got cut off! We searched for another hotel and checked dates etc then went onto 'manage my account' on loveholidays where you can change you hotel and your transfers etc and it all went through and updated. So apart from the FCO advising against travel to Spain and the 2 weeks quarantine we shall see. I am posting this in case anyone else needs to find a new hotel that is open and their flights are still going as loveholidays seem to be unable to put out any useful information on how to do it yourself. I will still email the hotel before/if we go, just in case”

Helpful Report

Posted 5 years ago

“So difficult to gain contact regarding cancelled holidays, surely this is not good customer service”

Helpful Report

Posted 5 years ago

“If i could leave 0 stars i would. the communication is horrendous they are so rude they have ignored me since may they do not care about their customers as long as they recieve their payments they do not care about anything else. AVOID AT ALL COSTS i will never use this company again”

Helpful Report

Posted 5 years ago

“I have sent three letters of complaint to love holidays which I feel are very serious and we are still waiting for a reply this was for a holiday in February have spoken to A,B,T,and they have told me that if I have no reply in the next two weeks I must write to them so they can case on Many Thanks Mrs D, M, Whitney”

Helpful Report

Posted 5 years ago

“Don't book with this company due to travel to Majorca this month. Have found out from trip adviser and other sources that the hotel is closed not a word from loveholidays about this impossible to contact them so far lost all our money”

Helpful Report

Posted 5 years ago

“I have phoned out hotel in fuertvevtura four times over the weekend. The phone is working but no body picks up so it seems that they are closed. We are supposed to go there on the 10/08/2020 so how come loveholidays haven't informed us. No way of getting in touch with them so they have robbed two oap of their money”

Helpful Report

Posted 5 years ago

“LOVEHOLIDAYS THEY GOT MONEY BACK FROM AIRLINES. THEY KEEP SAYING THEY HAVE NOT THEY ARE THE WORST HOLIDAY COMPANY TO BOOK WITH THEY DO NOT REPLY TO EMAIL OR PHONE CALLS I WILL NEVER BOOK A HOLIDAY WITH THEM EVER AGAIN THIS GRUNTED AND WOULD NEVER RECOMMEND THEM”

Helpful Report

Posted 5 years ago

“I had a holiday cancelled on 17/3/2020 and have still not received a refund despite sending over 25 emails ABSOLUTE DISGRACE DO NOT BOOK WITH THIS COMPANY”

Helpful Report

Posted 5 years ago

“We have a hotel booked with them. The hotel is shut for 2020. We obviously want a refund. No way to speak with them on the phone, no email address works, the chat tool on facebook is automated and stops replying once you state your problem, live chat function on the website is impossible to find. Have no idea how we will recoup our money from these thieves.”

Helpful Report

Posted 5 years ago

“Shocking customer service. Letting people down when they are needed to most. If this company goes bankrupt they deserve it. No phone service just chat online where you can not connect with anyone. Quick at taking your money but not giving it back. Avoid at all costs. There is nothing positive to say about this company.”

Helpful Report

Posted 5 years ago

“Probably THE worst company I’ve ever come across. Liars, cheats, thieves. No better than those tarmac dealers who steal old ladies money you see on watchdog. No communication and it looks as though I’m now £5k down. Due to fly in 13 days. Absolute disgrace. PLEASE people do not fall into their cheap trap!”

Helpful Report

Posted 5 years ago

“HATEHOLIDAYS Unbelievable. The reason why I have headlined this review HATEHOLIDAYS is that they are content in letting individuals, families, groups, teams etc go to another country not knowing they will be stranded. This is what enemies do, Absolutely wicked. We, as a family, have booked numerous times with HATEHOLIDAYS and has always been as expected. However, as a family we were due to go to Turkey this coming Tuesday. Due to the extreme amount of customers experiences on various sites we decided to do our due diligence and contact HL. They confirmed that our holiday is ready to go and there is no problem. We then contacted the hotel only to be informed that they are closed. HL is totally aware of peoples situations as it is all over review sites, but are still happy to post false reviews and continue to advertise future holidays. There seems to be a big contrast in reviews as people have said it is quick and easy to book, of course, it is when they are taking your money with no regard for your wellbeing. To add to this, speaking to our insurers, they acknowledged that HL has and continue to show their customers no courtesy whatsoever. This is a very serious warning to potential holidaymakers, read peoples experiences before booking so you can make an informed decision. I can understand if things change due to the current climate, what is totally unforgivable and pathetic is HL are willing to let people go and become stranded. Very funny how they can write fake reviews but cannot reply to desperate holidaymakers. Nevermind trying to contact HL, more luck contacting aliens.”

Helpful Report

Posted 5 years ago

“We were due to fly to turkey on 2nd August. I contacted the hotel myself to make sure everything was ok, got told hotel is closed this year. L.H have refunded accomodation (after many hrs/days trying to get through to live chat. They refuse to refund easyJet flights as flight is still scheduled. easyJet say it's not their responsibility. But.... It's a PACKAGE holiday and L.H claim they refund the entire package if ANY part of it is cancelled. 11 of us including 4 kids and flight costs were over 5k! Disgusting behaviour, appalling and rude customer service, deplorable company. Will NEVER use them again. BE WARNED!!!!”

Helpful Report

Posted 5 years ago

“have tried for 6 weeks to contact them in that time i have had one e.mail saying they will contact me within 3 days now 10 days later nothing TOTAL WASTE OF TIME on my way now to the bank to get them to clawback my money as i paid on credit card”

Helpful Report

Posted 5 years ago

“Looks like there going bust . After taking MY Deposit iv.e not received any confirmation On HOLIDAY Booked on 15 July”

Helpful Report

Posted 5 years ago

“Hi joe val and Kenneth you can’t be busy at love holidays putting lying reviews on”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews