loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do ever book with love holidays i payed 3 months before my holiday got to my hotel after a delayed flight and they had not payed the hotel so the hotel told me at 10pm at night that my booking was cancelled and they had no rooms so had to find another hotel after hotel and paying for another hotel i was 330euro down only went out for two day trip and they are so rude it’s been 3 weeks and still haven’t got my refund or any contact from them worst company ever”

Helpful Report

Posted 5 years ago

“I had a holiday booked for September. Deceided not to continue paying money as I had a gut feeling Love Holidays would behave in this manner. So i contacted my bank and stop payments so love holidays don’t take the money from my account, other wise I would have lost a lot of money. Thank god I did. My advise, please do not book with this company. Their happy to take your money but not refund you. Be smart and book with a reputable holiday company . I’ve heard on the beach is a good site or book with BA or travel republic, but not Love Hoildays unless you want to loose all your money..”

Helpful Report

Posted 5 years ago

“I went via manage my booking and proceeded to amend my hotel to the Sofitel Dubai the Palm resort & spa with breakfast. This resulted in a price difference of +£204. I then entered my card details and proceeded with this booking. I have a screenshot of this. I was then promoted to call up with the above reference to confirm and complete my booking. I called up, and I couldn’t speak to anyone as everything has been moved online. I then joined the live chat and spoke with someone who said that they will proceed with my quote but because they’re busy I will have to wait. They are only dealing with those travelling in 72hours. This was fine & completely understandable. However when I was checking prices again I saw the price jumped up every time I refreshed it. I then spoke to Tashana who assured me my original price will be honoured as I have been told to wait and I have a quote. She then transferred me to the Relocations team to complete this and I was put through to Scott. Scott told me it was the sales team I’d have to go to, and they were busy dealing with those departing in the next 72 hours he then disconnected the chat. I was so angry and frustrated I joined the chat again and was greeted by Lucus. I explained everything to him and he was very apologetic and told me he would do everything to help me. He told me he would get someone to call me today or tomorrow. I asked if my original quote would be honoured & he said he has put it in my notes that whatever I have been promised I will get and what should rightfully be given to me (I have a screenshot of this) So he basically confirmed my quote will honoured. Few hours later I received a call from Mohini who was going to finalise my amendment - she then said it was a price difference of £2100!!!! I told her to read my notes as it is clearly noted that my quote would be honoured. She then said she would send me a email to which I should reply and attach the screenshots. I said that’s fine but can she stay on the phone because it’s so difficult to get hold of someone and that I would send the screenshots straight away. She then put me on hold and came back to say that she won’t be able to honour my original quote ?!!! I was so angry and upset with what’s going on. I asked her about the email she said she would send ? She then put me on hold again and then abruptly cut me off!!!! Strongly believe this may have something to do with race as her attitude was poor and even when I said is there an issue because I’m ******** she sniggered. I can’t believe how I’ve been treated by the staff at love holidays. Lucus and Tashana were so helpful with Lucus promising that my quote would be honoured. And Mohini has not done that!!!! I then spoke with Jack who agreed the price should have been matched & advises the amendment team would contact me. I am literally being passed from pillar to post. The fact I have a reference number for an amendment, screenshots showing prices loveholiday staff themselves telling me the price should be honoured/matched then how is it not happening? Why am I being treated like this? Disgusting service and I so massively regret ever rebooking with this sham of a company. I’m still waiting for the “escalations” team to contact me?”

Helpful Report

Posted 5 years ago

“Booked to go Majorca in August was paying the package holiday in monthly payments I then had a email off Ryan air saying the flights were cancelled and was asked to accept a credit voucher for the amount id already paid which I did, I tried contacting loveholidays but heard nothing from them and have never managed to get through to them in the meantime they still tried taking the money after my holiday was cancelled (every day ),this company is so like many others as they love taking your money but don’t want anything to do with you ,I’ve just had a email from them saying I can keep the holiday but change the dates and flights !isnt this a totally different holiday ?? Apparently this time I’ve got to sort it all out myself then get back to this company that calls itself a package holiday company with the flights and date changes , unbelievable ,I will never be using these guys again ,they’ve made a stressful situation loads more stressful by not helping one little bit and making it so difficult to get your money back ,unfortunately there’s no option for no star”

Helpful Report

Posted 5 years ago

“We booked a package holiday to Dubai, leaving 13/4/20 which of course got cancelled. Next to no communication from LH. A month ago we applied for our £2800 refund via our credit card, as getting nowhere with LH. Credit card are extremely busy, saying it could take up to 12 weeks to get refund. Probably a better bet getting refund from card company than LH. AVOID, AVOID AVOID at all costs.”

Helpful Report

Posted 5 years ago

“Avoid this travel company. You will not get your money back. No answer to my phone calls or reply to my email regarding cancelled holidays. Got my refund only with help of my bank after 3 months. LoveHolidays emailed me the same day and asked me to give them positive feedback because I got money back. They are jokers! The bank took my money from their account.”

Helpful Report

Posted 5 years ago

“I managed to get through online chat in May, flight had been cancelled & they said they would cancel the remainder. in July everyday they have tried to take the balance. Ive written. spent days trying on online chat. they have ignored everything. owed thousands , like many other holidaymakers. the shortsightedness of this company is staggering. don't use them. AVOID AT ALL COSTS”

Helpful Report

Posted 5 years ago

“We book on line, holiday said pending, After ,24 hours got a email saying no flight available from Birmingham but could go from East Midlands but it was 400 more so I replied no to exspenive, had email back saying they would refund money in 5 days but we had not booked this holiday, but had taken money out of our account for a holiday that was not booked, can't contact them tried everything got no Ref number how can we pay for a holiday that was not booked ?”

Helpful Report

Posted 5 years ago

“Awful experience, I can understand the delays due to the pandemic but having no call centre and live chat always being busy there is no other way for me to contact them. They also said I wouldn’t be charged cancellation fee, but when I go through cancelling it says it. Thank god I got screenshots of the live chat as I’ll be seeking legal advice.”

Helpful Report

Posted 5 years ago

“So difficult to gain contact regarding cancelled holidays, surely this is not good customer service”

Helpful Report

Posted 5 years ago

“If i could leave 0 stars i would. the communication is horrendous they are so rude they have ignored me since may they do not care about their customers as long as they recieve their payments they do not care about anything else. AVOID AT ALL COSTS i will never use this company again”

Helpful Report

Posted 5 years ago

“I have sent three letters of complaint to love holidays which I feel are very serious and we are still waiting for a reply this was for a holiday in February have spoken to A,B,T,and they have told me that if I have no reply in the next two weeks I must write to them so they can case on Many Thanks Mrs D, M, Whitney”

Helpful Report

Posted 5 years ago

“Don't book with this company due to travel to Majorca this month. Have found out from trip adviser and other sources that the hotel is closed not a word from loveholidays about this impossible to contact them so far lost all our money”

Helpful Report

Posted 5 years ago

“LOVEHOLIDAYS THEY GOT MONEY BACK FROM AIRLINES. THEY KEEP SAYING THEY HAVE NOT THEY ARE THE WORST HOLIDAY COMPANY TO BOOK WITH THEY DO NOT REPLY TO EMAIL OR PHONE CALLS I WILL NEVER BOOK A HOLIDAY WITH THEM EVER AGAIN THIS GRUNTED AND WOULD NEVER RECOMMEND THEM”

Helpful Report

Posted 5 years ago

“I had a holiday cancelled on 17/3/2020 and have still not received a refund despite sending over 25 emails ABSOLUTE DISGRACE DO NOT BOOK WITH THIS COMPANY”

Helpful Report

Posted 5 years ago

“We have a hotel booked with them. The hotel is shut for 2020. We obviously want a refund. No way to speak with them on the phone, no email address works, the chat tool on facebook is automated and stops replying once you state your problem, live chat function on the website is impossible to find. Have no idea how we will recoup our money from these thieves.”

Helpful Report

Posted 5 years ago

“Shocking customer service. Letting people down when they are needed to most. If this company goes bankrupt they deserve it. No phone service just chat online where you can not connect with anyone. Quick at taking your money but not giving it back. Avoid at all costs. There is nothing positive to say about this company.”

Helpful Report

Posted 5 years ago

“Probably THE worst company I’ve ever come across. Liars, cheats, thieves. No better than those tarmac dealers who steal old ladies money you see on watchdog. No communication and it looks as though I’m now £5k down. Due to fly in 13 days. Absolute disgrace. PLEASE people do not fall into their cheap trap!”

Helpful Report

Posted 5 years ago

“HATEHOLIDAYS Unbelievable. The reason why I have headlined this review HATEHOLIDAYS is that they are content in letting individuals, families, groups, teams etc go to another country not knowing they will be stranded. This is what enemies do, Absolutely wicked. We, as a family, have booked numerous times with HATEHOLIDAYS and has always been as expected. However, as a family we were due to go to Turkey this coming Tuesday. Due to the extreme amount of customers experiences on various sites we decided to do our due diligence and contact HL. They confirmed that our holiday is ready to go and there is no problem. We then contacted the hotel only to be informed that they are closed. HL is totally aware of peoples situations as it is all over review sites, but are still happy to post false reviews and continue to advertise future holidays. There seems to be a big contrast in reviews as people have said it is quick and easy to book, of course, it is when they are taking your money with no regard for your wellbeing. To add to this, speaking to our insurers, they acknowledged that HL has and continue to show their customers no courtesy whatsoever. This is a very serious warning to potential holidaymakers, read peoples experiences before booking so you can make an informed decision. I can understand if things change due to the current climate, what is totally unforgivable and pathetic is HL are willing to let people go and become stranded. Very funny how they can write fake reviews but cannot reply to desperate holidaymakers. Nevermind trying to contact HL, more luck contacting aliens.”

Helpful Report

Posted 5 years ago

“We were due to fly to turkey on 2nd August. I contacted the hotel myself to make sure everything was ok, got told hotel is closed this year. L.H have refunded accomodation (after many hrs/days trying to get through to live chat. They refuse to refund easyJet flights as flight is still scheduled. easyJet say it's not their responsibility. But.... It's a PACKAGE holiday and L.H claim they refund the entire package if ANY part of it is cancelled. 11 of us including 4 kids and flight costs were over 5k! Disgusting behaviour, appalling and rude customer service, deplorable company. Will NEVER use them again. BE WARNED!!!!”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews