loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,516 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,516 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

252

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a holiday last year for this sept to spain and cannot go due to coronavirus and the government says non essential travel should be avoided ...I was told we should still go on holiday or loose the money because our suppliers havnt cancelled we will not get a refund......I will never use these again”

Helpful Report

Posted 5 years ago

“Didn't want to put 1 star as I don't even think they are worth that. Please do not use Love Holidays to book your holiday, even though I have used them for many years now they have now shown their true colours. There is no way to contact them, no phone no email or chat. I have spent 3 months now messaging them on Resolver but no reply. They have taken money out of my account for a holiday next sept and I can't get hold of them. I'm frustrated, angry and very upset that they are being so ignorant to their customers . I WILL NEVER USE THEM AGAIN”

Helpful Report

Posted 5 years ago

“First I would rather give minus stars. We have tried many days to contact by phone , chat any way to make contact. My daughter spoke with them last week, she sat half the day to get through on the chat. We wanted to ask about cancelling the holiday due to the covid19, but all they say we would lose all our money and to rebook it for next year. Today we try to rebook our flights but where told we have to do this with the flight company. My youngest daughter went to the hotel sight to check availability for next year, only to find that the hotel as closed for the season from the 9th Sept till 2021 but our holiday was due to commence on the 23rd Sept so we have not a clue where they wher going to send us. They dont even inform us but just try to get us to book for next year. This is the worst nightmare booking we have expierenced. I would never recomend to anyone or use myself never again.”

Helpful Report

Posted 5 years ago

“DONT USE. Nearly £2k out of pocket. Spent weeks trying to rebook for next year. Took balance of £1300 beginning September despite being asked not to. Spent literally hours in last few days on live chat. How can this be allowed?”

Helpful Report

Posted 5 years ago

“Please avoid this company at all cost. There is No contact for customer service no email service no phone line. They are hiding. This company are just in it for the money. I cancelled my holiday weeks ago. paid an extortionate fee. I now have an email from the flight company re scheduled my flights. Love holidays are the worst company I have ever dealt with..”

Helpful Report

Posted 5 years ago

“We were booked to travel today to Turkey for 10 days. Love holiday emailed us last night to say flights were cancelled. We contacted Turkish Airlines and they said our flight were still scheduled. We wasted 10 days off work. Travel insurance. Train fares. They ruined 5 peoples holiday. Please do use them. We never will again”

Helpful Report

Posted 5 years ago

“ABBIAMO PERSO I SOLDI IN UNA PRENOTAZIONE PER 2020 GIUGNO EGITTO MAI POTUTO ANDARE. NON HANNO MAI RISPOSTO ALLA RICHIESTA DI RIMBORSO, SITO NON PIU FUNZIONANTE, CHAT CON UN ROBOT, RACCOMANDATA TORNATA INDIETRO ALL'INDIRIZZO INDICATO DA LORO. NON PRENOTATE.MAI UNA RISPOSTA ALLE INUMEREVOI RICHIESTE DI AIUTO, RIMBORSO O CONTATTO PESSIMA IDEA”

Helpful Report

Posted 5 years ago

“I booked with this company to go to Rome i also booked transfers. When i got to Rome i looked for my transfer company and the desk said he is outside. I went outside could not find them, so i went back in to the airport and they were other people that transfer company had forgotten. We managed to get the transfer and he left me 20 min away and dumped me outside with my heavy books( this was my first trip alone). I managed to find the place and it said the hotel was closed!! I was never informed and found the hotel they transferred me to by the note on the door. I paid to get there. I had paid for 2 transfers and when i rang for them to pick me up. It was closed and no answer and i had to pay £52 on top of my transfers to get the airport.”

Helpful Report

Posted 5 years ago

“I can't justify booking with them ever again, regardless of price. Meant to travel to Vegas beginning of August (holiday paid for in January) trip was cancelled and I still haven't received our flights refund. Love holidays stating theyre still waiting for Virgin Atlantic to refund and Virgin Atlantic stating that they havent even had the request from Loveholidays. You can not contact Loveholidays, you can not write (offices unmanned and closed) you can not phone (phone lines off). They suggest you live chat with them via the Manage my Booking page, however this option is always off! Zero effort to help or reassure!”

Helpful Report

Posted 5 years ago

“Terrible customer service. We are due to travel to Turkey tomorrow, and we have received an email this evening to advise our accommodation has changed. After looking at photos and reading some reviews, it's clear this place is a dive and the cost is nowhere near what we had originally paid. I contacted Love Holidays through live chat (they have shut the call centre) and the chap advised me that, even though they made the change the day before I am due to travel, there is nothing they can do. An absolute shambles.”

Helpful Report

Posted 5 years ago

“Whatever you do, do not book your holiday through Loveholidays. They booked us flights to one Island, and a hotel at another Island. We discovered this prior to our holiday and they did nothing to help us. You can't call them, and the online chat is run from somewhere in India where they're just reading off a script. We are currently attempting to get our money back through credit card company as they refused to entertain refunding us despite their glaring error. You have been warned!”

Helpful Report

Posted 5 years ago

“Shocking customer service. Would not use again and warn all family and friends against using them. They shouldn't be trading”

Helpful Report

Posted 5 years ago

“Poor customer service stay well away! Had to get my credit card company involved just to get a response. In the end cancelled holiday at a loss of £337 as I am 100% sure never to use them again! Stay away!”

Helpful Report

Posted 5 years ago

“Absolutely worst customer service I have ever dealt with! I wanted to change my holiday booking no one hardly responds on manage my booking. You ring up when you finally find a contact number but you are referred back to manage my bookings website unless you are Buying a holiday on the phone! It took me to contact my credit card company to get a response out of them. In the end we cancelled at a loss of £337 as I was 100% I would never ever book or go on holiday with such a poor holiday travel agent again! Poor customer service! If I had a 0 star you would be getting one! Stay well away from them when booking holidays!”

Helpful Report

Posted 5 years ago

“Still waiting for flight refund from holiday cancelled by them over 3 months ago. No way of contacting them, appalling company, DO NOT USE!”

Helpful Report

Posted 5 years ago

“Price is great but comes at a cost when trying to change anything and they don't want to know you.. Concern for customers is shocking as there is none.. I will never use this company again.. Questioned them on FCO advice to be told it is advice we still expect you to travel”

Helpful Report

Posted 5 years ago

“The worst holiday company I have ever dealt with. COVID has shown their true colours, by avoiding their customer responsibilities. Not refunding package holidays as they claim they are just middlemen in the booking process. Could not give a zero rating because that’s all they deserve. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“Not worth a star! Cheating and lying to customers. Been waiting since May for refund and the excuses are laughable. Another trip booked with them, spain was shut for entry, yet loved holiday did not cancel my travels. I had to rebook and costed me more..I could wait for them to cancel at 99 with only 2 days before my travels and did not want to risk losing money as flights were scheduled They book your flight but if something goes wrong they wash their hands and say deal with Airline directly. They not travel agents and cant be trusted They should also have rule to compensate if travels cancelled shorter than 14 to avoid what they have been doing to wait till day before travels to cancel. They lost my business I booked yearly group holidays with them😡”

Helpful Report

Posted 5 years ago

“Awful company”

Helpful Report

Posted 5 years ago

“In Turkey sept 2019.git the news THOMAS COOKwas no more.turkish airline eventually flew us home.love holiday still won't refund. For that flight.one minute u get refund.nxt minute u ain't entitled as you were flown home😡😡.yes we were LH.but not by YOU.NO COMMUNICATION from you last few days if holiday ruined.money wanted to ging home to UK trying to find out when an how we getting home..u shud b ashamed of Ur self's”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,516 reviews