loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like the last review I am exactly the same, ryanair has emailed me the whole transcript of their chat with me saying my money was cleared in LH on 29th Sept, LV chat deny having it, why would ryanair risk sendinding me a transcript if they were not genuine? See transcript. Eszter 12:43:16 pm Hello Keith. As I see the agency requested a chargeback from their bank, and they already received the money. Please contact the agency and ask for your money as it was already sent to them. Is there anything else I can help you with today? Keith Lindsay 12:43:59 pm You have refunded £632.96 & £550.96 to cards ending visa 1047 & visa 2495 to love holidays please confirm when transaction was done LBJHVH & K7ISKD Eszter 12:44:46 pm September 29. Keith Lindsay 12:45:21 pm Can you email me a receipt confirming both refunds were made as I am taken legal proceedings against my agent. Eszter 12:43:16 pm Hello Keith. As I see the agency requested a chargeback from their bank, and they already received the money. Please contact the agency and ask for your money as it was already sent to them. Is there anything else I can help you with today? Keith Lindsay 12:43:59 pm You have refunded £632.96 & £550.96 to cards ending visa 1047 & visa 2495 to love holidays please confirm when transaction was done LBJHVH & K7ISKD Eszter 12:44:46 pm September 29. Keith Lindsay 12:45:21 pm Can you email me a receipt confirming both refunds were made as I am taken legal proceedings against my agent. Will never use this criminal agent again!!!!”

Helpful Report

Posted 5 years ago

“No refund yet for flights been waiting since beginning of june. Ryanair recharged the money back on 29 sep 2020. To love holidays bank. Love holidays deny this. They are asking me to get a receipt from Ryanair who say the cannot provide as money transferred to love holidays. Love holidays are with holding my hard earned cash has anyone else had similar issues? Let's see what the odbusman says? And Martin Lewis in refund. Do not trust this company. Was going to add copy of chat with Ryanair but this function would not allow me to do this I wonder why. Live chat not available for me to get back to them I wonder why. Do not trust love holidays.”

Helpful Report

Posted 5 years ago

“love holidays sent me a e mail 24 /8 /2020 asking me too put in my details to claim refund etc , i put in my details as per there request to be told the details are not reconised even on there e mail to me the details were correct , ref lov1741264U not impressed , des pearson”

Helpful Report

Posted 5 years ago

“Scandalous Company, still waiting for refund after 4 months, live chat not worth anything I was chucked out of live chat. Avoid avoid avoid”

Helpful Report

Posted 5 years ago

“If it was possible I would give no stars whatsoever. TUI emailed me that my flight had been cancelled the day before Loveholiday even tried to contact me. I couldn’t log on to ‘Manage my Booking’ for 2 days to find out what was happening and when contacting the so called live chat I can only assume they were napping between answering me. The refund policy is long winded and dreadful especially in respect to the flight refund as I believe the airlines are returning the money way before loveholidays is passing it on the customers. Lesson learnt - Only book a holiday when you can actually speak to someone by telephone”

Helpful Report

Posted 5 years ago

“Love that Credit Card. In contrast to the numerous complaints of problems getting money back from travel agents for undelivered holiday services I thought my experience might be helpful to others. Love Holidays took my booking for a holiday in Larnaka Cyprus booked for August. In the event the hotel was closed until September. I had paid Love Holidays £530. I encountered a reluctance to refunding my money. Love Holidays website did not seem to have a refund button.(The website was offering some kind of voucher or an opportunity to change dates at the click of a mouse). I wrote to Love Holidays at its Registered Office by Recorded Delivery – twice – each time the Post Office returned the letters unopened, marked ‘return to sender’. At this point, denied the opportunity to discuss the booking with Love Holidays, I used the returned envelopes to demonstrate to the credit-card company the apparent reluctance to refund. The £530 was in my account two days later. It was so easy. Indeed I need hardly have troubled Love Holidays who clearly were very busy and unwilling to receive and answer recorded delivery letters. So my recommendation for speedy refund is: In the first instance for the legal protection always buy with a credit card. Write to the Agent – by Recorded Delivery. After fourteen days if no refund, tell the credit-card company. (Readers will know that like the Agent the credit-card company is jointly and severally liable). It works like this. The debtor (that’s you) claims refund from the creditor (the credit-card company).The credit-card company then simply takes the money from the account of the Merchant (the travel agent) and gives it to you. The Merchant is charged an administration fee and has 45 days to appeal. Be aware that the alternative of accepting vouchers ends the responsibility of the credit card company. Also the vouchers are likely to have an end date, at which point hundreds of customers may be feverishly trying to use their refund voucher, stoking demand and causing prices to rise. Giving the agent an opportunity to discuss matters with us the client should always be the first action, but it is good to know that the credit card company will respond if the agent is reluctant. It works direct with airlines too. It saves a lot of trouble especially to travel agents like Love Holidays who suddenly find their work load is such that everything has to be dealt with on line. It doesn’t.”

Helpful Report

Posted 5 years ago

“Bad company will never use them again no help what so ever Avoid this rubbish holiday firm”

Helpful Report

Posted 5 years ago

“I asked them to cancel for 2 of my party so they can claim insurance they never carried out my request so I stand to lose £1000,I can honestly say this is the worst company ive dealt with, they have no customer care whatsoever”

Helpful Report

Posted 5 years ago

“I asked them to cancel for 2 of my party they did not do it, I did not really want to go but felt pressured into it as I was going to lose £2300 in the end I tried to get a refund of £1000 but they now tell me Its too late”

Helpful Report

Posted 5 years ago

“Absolutely disgrace of a company lost £1200 totally ignored me since July 2020, never went in holiday and they ignored charge back through credit card so can get money back.”

Helpful Report

Posted 5 years ago

“Received an email advising our holiday was cancelled due to covid , 48 hours prior to departing. After 8pm so couldn’t contact until the following morning. Got through on live chat to be informed our hotel was shut because of covid. What they wasn’t aware of we had contacted the hotel directly prior to live chat and knew The hotel was OPEN and was in fact full! They still had our reservation and because we had booked our flights separately, we once again secured our room. We informed live chat of this and they were adamant that the hotel was shut. We argued the point and in the end the operative said...oh yes sorry our mistake! You can go ahead with your holiday, enjoy . We checked in fine but the following morning had a note from reception advising we contact them immediately. Love holidays cancelled our room! We had to pay the full amount again. Because we were now on holiday we were able to speak on the telephone with a love holidays advisor...eventually after a further 24 hours they paid the bill and we got our refund. Now, you would think the story would end there but no. We had a party of 9 people coming to join us 4 days later...guess what? Yes, they had exactly the same problem even though they all contacted love holidays prior to departure informing them of our plight so it didn’t happen to them. I would never use this company again, they caused undue stress for several days of our holiday and our friends. My question is this...how many holidays have they cancelled and blamed covid? When there actually isn’t a problem at all. Not all people would check and they would assume the information is correct, they would then be issued a credit note which is not worth the paper it’s written on, allowing love holidays to keep their hard earned money!! Absolutely disgusting!!”

Helpful Report

Posted 5 years ago

“Was due to go away in May, the holiday was cancelled the day after they took the final payment, been trying to get a refund from them ever since, they told me that I had to claim directly from Ryanair even though they knew they had paid them and Ryanair wouldn't talk to me, they then said they were waiting for a refund from Ryanair, Ryanair gave me evidence that they had paid the refund to them 5 weeks previously, they still denied it, launched a small claims court and hey presto a week later they pay up, just waiting for the refund of the court fees and interest but I will never book through them again.”

Helpful Report

Posted 5 years ago

“Worst organization and refund department I have ever dealt with on holiday booking. 5 hours online hold for chat, no money returned or refunded and work independent of airline and hotel which supposedly they 'booked for us' it is a shambles and comedy of errors. never again!”

Helpful Report

Posted 5 years ago

“Avoid do not use this company booked to go to majorica in may they cancelled due to covid got a credit note for hotel and managed to get money back for flights but then when used part of credit note for a weekend away they used the whole of the 800 voucher for 200 weekend away refusing to issue new voucher. Plus to add to stress when went on weekend hotel had not been paid and were expecting us to pay luckily they worked it out with love holidays before we left so didn't have to pay again but not happy that they are refusing to refund our 600 pounds stating now that my holiday wasn't a package though I booked all together.”

Helpful Report

Posted 5 years ago

“Never again will we book with them again. Our holiday was cancelled due to covid in March. We paid all our money to this company so as far as. we are concerned our contract is with them. Still 7 months later we have not had our flight refund. They won't give us our refund and are saying they can't till Ryanair give it to them. As far as we know they had all our money and they booked the flight. Now all that time gone we have not had a refund from either Ryanair or love holiday. We cannot trust love holiday again and can't book with them till we get all our money back. Very disappointed”

Helpful Report

Posted 5 years ago

“Hi have not received my flight refund from June and airline says they have refunded love holidays have been in contact several times and they still have not refunded me each time I get in contact I am told something different customer service terrible. I had used them before and they were fine but during COVID terrible”

Helpful Report

Posted 5 years ago

“Live chat not available closed my e mails with them without checking o was happy tell me to raise a ticket for refund not available. Live chat not available robbers don't book”

Helpful Report

Posted 5 years ago

“Hi everyone, I booked a holiday with them. Payed in advance. When we arrived at the destination we've been informed that the collaboration with the agency is cancelled because the agency haven't payed them. After long hours I managed to contact them and they offered to fix the problems. The hotel told me that the problems are fixed and they offered me 2 rooms coz the apartment I've booked was already booked by someone else. After 2 months I received an invoice to pay 2000 for amending the booking. It wasn't me who decided, so is not my problem. I will try to get some legal advice and I will ask for compensatios. This company is a fraud.”

Helpful Report

Posted 5 years ago

“This company are frauds. They will take your money and not give it back. Please do not book with them. I have lost my money from the flights as they cancelled a holiday where the flights were still running so easyjet have refused to refund me. Love holidays even kept the taxes from the flight even though they should have refunded them to me.”

Helpful Report

Posted 5 years ago

“Do not use love holidays, their comunication is worse than poor ! our dream holiday has turned into a nightmare from hell, no way of contacting them !”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews