loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.19

1.2 Rating 2,253 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 12th September 2025

Tracy

238

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to get our flight refunded from love holidays since march as we had our holiday cancelled due to covid .I was told at first to contact the airline for the refund ,which I did ,they said love holidays airline agents will have to call them because it's a third party booking having told love holidays this I am still waiting . I have chatted with them five times and spoke to iceland air who have told me it's there to be refunded ,so I know it's there. As I write this my partner is reading reveiws with many people being told the same flannel as me by love holidays so come on love holidays man up and give the hard working people there money back which is theirs not yours and stop hiding behind the supposedly inefficiency of the airlines I'm behind Brian Curtis and his reveiw let's collectively take this company to court in this case more is stronger”

Helpful Report

Posted 5 years ago

“In the begin of April my trip was cancelled due to Covid-19 issue and Loveholidays said money refund will be happened in two weeks time, 21 April 2020 .. However I did not yet receive my money (today is 15 October) In summary I have been having daily contacts with Loveholidays support team and each time it is a different answer and at the end nobody are helping or working in my refund. I am able to say that because after finish a call or chat, the loveholidays employee said everyone was requested and do not worries... when I called again, the next time .. I asked how is my refund process and the answer is " Did not yet start, I am doing now for you" .. Ridiculous and unbelievable. I am very disappointed with Loveholidays, not because refund it self (money), because how this company has been doing with me, without any support. Everyone had minimum one issue due to Covid-19, I had more the ten, however all companies were honesty and friendly with me, sending the true history and had a commitment date to provide my refund. In can image, after 180 days (6 months) I just finish now the chat and I do not have any idea of date when I will receive the refund. I asked to speak with the leadership and the support answer was "Loveholidays leadership is not able to speak with customer". Based on that, Loveholidays NEVER more and I really not recommend this company for anyone person in this planet.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY. If I could have selected zero stars I would have. Love Holidays are one of the worst businesses I have ever dealt with in my life. The customer service I have received while trying to secure a refund for flights has been dreadful and I've been made out to be a liar, despite providing more than sufficient evidence from both the airline and Love Holidays themselves, that I had requested a refund. Anyone thinking of using this lot, please go elsewhere.”

Helpful Report

Posted 5 years ago

“Worst company ever telling lies on other airlines and holding back refunds... Do not book with this company they are a shambles.”

Helpful Report

Posted 5 years ago

“Have been trying to get my dep't back from L/Holls But its like getting blood out of a stone. I have left them 10 messages to them but they have not had the decency to reply. Our Flights have been cancelled 4 weeks ago. With VY1261. L/Holls are saying that they have no record of this. And the final payment will be taken soon. I have just found out that the hotel that they book us will not be open until march 20/21 What a shambles. Looks like I will have to take them to small clams court. I was on chat yesterday fore over 2 hrs when I got on there She told me that because she was training she must pass me to some one with more Esperance. And she did this and it said you are the 28 in the Q. I just could not believe this is happening to us. Love Holidays should not be trading. Warning to all. Stay away from them. Take them to court get your money back and don't give up. I have also put proof of the cancelation with photos. In case l/holls is there Looking at this massage my b/ref is LOV2049667U. Mr R. Beniest”

Helpful Report

Posted 5 years ago

“Terrible company, truly. 5 month after we were meant to travel, still not refund. Staff is rude and extremely difficult to reach. Any notion of remorse from the company is false and performative. Take your money elsewhere.”

Helpful Report

Posted 5 years ago

“Do not deal with Loveholidays.com! I had to cancel my booking for France due to the Belgian government. I was not allowed to travel due to COVID-19. I contacted Loveholidays and they told me I don’t get a refund nor a voucher. When I asked to undo the cancel it wasn’t possible and I had to rebook, again. They don’t deserve a good review because all bookings are automated transactions. They show there true colors when there’s a situation, like COVID-19 and they fail to solve it. This is how you see that there business is only for the money! So don’t waste your time by booking at this site. So, i followed the feedback of "Stuart" and got nowhere. No mail adres exist and via live chat I got 0 answer nor solution. I booked in the 1st COVID-19 situation with Zenhotels and they refunded me 100% whitout questions asked. If they can do it then Loveholidays should also be capable to provide this service”

Helpful Report

Posted 5 years ago

“Zero customer service skills. Still no refund!!!!!”

Helpful Report

Posted 5 years ago

“Appalling have essentially just taken money for nothing and they refuse to answer any form of communication, they’ll hopefully be bankrupt and destitute soon”

Helpful Report

Posted 5 years ago

“After 3 months of pursuing a refund, I was told on 'live chat' today that it was up to me to get refund from airline and hotel! Apparently, LH, in their own words, are just an online agent and the contract is between us and the hotel/flight companies, so we need to apply for these refunds ourselves. They have slso withdrawn from ABTA so retrospective cases are now dropped!!Absolute disgrace!!! £3k out of pocket. One of their online agents clearly lied to me a couple of weeks ago to get rid of me by telling me it was being processed and we'd receive the money very shortly. Now, they don't have a record of that chat! I've screenshot all conversations and now going the legal route!!! They're still bloody trading!!😡 THIS IS THEIR REPLY AFTER CLEARLY STATING I HAD JUST BEEN ON LIVE CHAT!!! WHAT A JOKE Reply from loveholidays 8 minutes ago Hi Penny, I’m really sorry to hear you’re unhappy with our services. If you haven't already, please can you reach out to us via our live chat service and we can look into this further for you! As in recent weeks, you will find the chat itself is more accessible and the wait times much shorter! You can find the access for this in the bottom right hand of our contact page: https://www.loveholidays.com/about-us/contact-us.html Thank you so much! Stay Safe, ^loveholidays”

Helpful Report

Posted 5 years ago

“Still awaiting a refund from a flight cancelled in early April, even though the airline have refunded the money to Love Holidays in early August. Excuses, lies, and incompetence are all you ever get from the online chat, which is now the only way to contact them. When I asked how to complain, I was asked what I wanted to complain about. When I explained, I was told that there is no complaint facility. A quick Google search revealed the amount of truth in that statement, i.e. absolutely none. The guidance explaining the complaints procedure is incorrect and points you to a non-existent section of the 'Manage my Booking' page. The only other option is to complain via postal mail. This is just one example of the ridiculous journey we have been on in our attempt to get our refund. I should add that not once have we actually demanded the money in an unreasonable manner. We have only asked for more information on when we would receive it, and what could possibly cause a business transaction delay of over two months (their latest explanation for the delayed payment). COVID is no longer an excuse. Awful experience, untrustworthy company. In future I will book directly with the airline, by credit card, in order to better protect my hard earned money rather than squander it on charlatans who are only interested in saving their own hides!”

Helpful Report

Posted 5 years ago

“Absolutely useless. Been waiting for a refund for over 5 months. Every time I talk to someone on live chat, the situation changes. They always try to push me back to Ryanair but Ryanair have already confirmed they have paid the flight money back to LH. LH are just holiday my money without telling me and doing everything they can to not pay me back. Refunds Process on here should be rated 'Criminal'.”

Helpful Report

Posted 5 years ago

“They are thieths, I have been waiting for 2000£ refund for 6 months and they have passed the blame on to anyone they can, 2 seperate company's on 2 seperate occasions. I have asked to see documentation that they can not provide 2 of the representative blamed a company that they did not even realise that loveholidays managed. So infact blamed themselves. Absolutely disgraceful”

Helpful Report

Posted 5 years ago

“Okay. We know Covid is causing mahem but....2 days before we were due to fly to Fuerteventura to a hotel we specifically wanted because of it's facilities and location, we received an email stating that 'an insignificant change' to our booking had been made - the accommodation was changed to an apartment with no pool, 2 miles away, at the top of the hill with a hideous number of steps to climb, without the sea view and no afternoon or evening sun (insignificant?). We also found that we now needed to hire a car (even though there was no parking) to get to where we would only have had to walk 80 meters from the preferred hotel. We had no real option to cancel as the flights are booked separately and there's no way on God's green earth we would have got a refund from Ryanair (bear in mind, even when booking flights through LoveHolidays they only act as your agent now which means you are on your own there). This would not be so bad if I had not contacted LH just a few weeks earlier to discuss cancelling and being fobbed off. Our next holiday is already booked through LH and I've been told that it cannot be cancelled without a £75 penalty and total loss of the cost of transfers on top (I'd like to keep the transfers but apparently you cancel all or nothing but cancelling flights is still down to you - I guess they've had enough of dealing with budget airlines on behalf of their customers). Buyer beware! Use this outfit at your own peril.”

Helpful Report

Posted 5 years ago

“Flights cancelled Ryanair have refunded Love Holidays they say they have not received it 2 months later they are still saying no money received even though I have sent proof of refund and gave them the last 4 digits of credit card money was refunded to as they did a charge back with Ryanair - total waste of time these people should not be allowed to sell holidays - total bunch of imbecile. Customer service not 1 single response to any emails sent to them through their Manage My Booking - they couldn’t care less if they tried”

Helpful Report

Posted 5 years ago

“Still waiting for refund for holiday in may, ryanain have proved to me that they have processed the money to them but still they say they have not received do not use loveholidays, they are full of it, I am owed over £4000”

Helpful Report

Posted 5 years ago

“Terrible company . They cancelled our holiday due to coved 19 in March. Jet2 great they refunded flight money. Love holidays totally unreachable . Now trying through insurance for hotel and transfer money refund. Do not use them . Zero stars”

Helpful Report

Posted 5 years ago

“Terrible, I've still not been refunded for my cancelled holiday in May, Received Many Texts and Emails blaming Ryan air until I uploaded confirmation that the airline had refunded them (sept 10), Now the texts have stopped but still no refund. They also tricked into accepting a voucher I didn't want for the Hotel / transfer part of the booking on the lie it can be converted to a cash refund.”

Helpful Report

Posted 5 years ago

“I booked my vacation to Corfu with Love Holidays one year ago. I have been waiting all year for this trip. On the last day before the trip I found out that my hotel is closed and Love Holidays didn't even bother to let me know about it. How did I find out about it? And I inadvertently found myself reading other people's reviews of the company. What people flying to another country and finding a locked hotels doors. I also tried to contact my hotel and found out that my hotel was closed. So be very careful when you booking your vacation with this company. I tried to contact them but all phone numbers do not exist and cannot be found with email is well.”

Helpful Report

Posted 5 years ago

“Still waiting for my refund for flights which were canx over 18 weeks ago. You can get hold of customer services as they have turned thee phones off. If you are lucky you can get hold of them via chat, but they only talk to a certain amount of people a day. I waited for 5 hours online to speak to them only to be told i would have to wait for them to contact me. don't every use this company unless you want to kiss your money goodbye”

Helpful Report

Posted 5 years ago

loveholidays.com is rated 1.2 based on 2,253 reviews